specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Plivo
providerId: plivo
created: '2026-05-08'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-08, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-08'
reconciled: true
tags:
  - Communications
  - CPaaS
  - Voice
  - SMS
  - Messaging
  - FinOps
  - Cost Management
  - FOCUS
description: >-
  Plivo bills under a usage-based, post-paid model with optional prepaid balance top-ups. Charges accrue per outbound/inbound SMS segment, per voice minute (60-second billing increment), per phone-number rental (recurring), and per add-on (Verify, Lookup, MMS, WhatsApp, AI Voice Agent, CNAM). Enterprise customers move to committed-spend agreements starting at approximately $1,000/month.
notes: >-
  Reconciled against Plivo published pricing on 2026-05-08. Plivo provides invoice CSV/PDF and a Console usage report; there is no public FOCUS-formatted feed. The Pricing API can be used to construct a current rate card for downstream cost-allocation.
sources:
  - https://www.plivo.com/pricing/
  - https://www.plivo.com/docs/account/api/pricing/
  - https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Plivo
serviceCategory: Communications
billingModel:
  pricingCategory: Usage-Based / Pay-As-You-Go
  billingFrequency: Monthly
  billingTerm: Post-Paid (with optional prepaid balance)
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Purchase
    - Adjustment
    - Tax
  commitmentDiscount: Volume discounts and committed-spend Enterprise contracts (~$1,000/month minimum).
focusColumns:
  ServiceName: Plivo
  ServiceCategory: Communications
  ProviderName: Plivo
  PublisherName: Plivo
  InvoiceIssuerName: Plivo
  BillingCurrency: USD
  ChargeCategory: Usage
  PricingCategory: Standard Pricing
meters:
  - name: sms_segments_outbound
    description: Outbound SMS segments (pricing varies by destination country and number type).
    unit: segment
    aggregation: sum
    dimensions:
      - account
      - subaccount
      - country
      - number_type
  - name: sms_segments_inbound
    description: Inbound SMS segments delivered to Plivo-hosted numbers.
    unit: segment
    aggregation: sum
    dimensions:
      - account
      - subaccount
      - country
      - number_type
  - name: mms_messages
    description: MMS message events including media transfer fees.
    unit: message
    aggregation: sum
    dimensions:
      - account
      - subaccount
      - country
  - name: voice_minutes_outbound
    description: Outbound voice minutes (per-country rate, 60-second billing increment).
    unit: minute
    aggregation: sum
    dimensions:
      - account
      - subaccount
      - country
      - call_type
  - name: voice_minutes_inbound
    description: Inbound voice minutes to Plivo-hosted numbers.
    unit: minute
    aggregation: sum
    dimensions:
      - account
      - subaccount
      - country
      - call_type
  - name: phone_number_rental
    description: Monthly recurring rental for owned phone numbers (long codes, toll-free, short codes, mobile).
    unit: number-month
    aggregation: max
    dimensions:
      - account
      - subaccount
      - country
      - number_type
  - name: verify_attempts
    description: Verification attempts initiated through the Plivo Verify API.
    unit: attempt
    aggregation: sum
    dimensions:
      - account
      - channel
      - country
  - name: lookup_requests
    description: Lookup API requests (HLR, carrier, line-type).
    unit: request
    aggregation: sum
    dimensions:
      - account
      - country
  - name: ai_voice_agent_minutes
    description: AI Voice Agent minutes (separate metering for STT/TTS/LLM round-trips).
    unit: minute
    aggregation: sum
    dimensions:
      - account
      - agent
  - name: 10dlc_brand_campaign
    description: Carrier 10DLC registration / vetting / monthly fees passed through.
    unit: fee
    aggregation: sum
    dimensions:
      - account
      - brand
      - campaign
principles:
  - name: Visibility
    description: >-
      Pull invoice CSV and the Console usage report regularly; for high-volume accounts, request scheduled usage exports. Use subaccount segregation to isolate cost centers from day one.
  - name: Allocation
    description: >-
      Tag traffic by subaccount per business unit; use the Pricing API to convert raw usage into expected cost per dimension before invoice arrival.
  - name: Optimization
    description: >-
      Move to a Powerpack to spread outbound MPS for better deliverability/cost; right-size phone-number inventory and release unused DIDs; promote chatty integrations to higher-vetted 10DLC brand scores; consider an Enterprise commit once monthly spend approaches $1,000.
  - name: Accountability
    description: >-
      Assign per-subaccount owners; alert on month-to-date consumption versus forecast; gate test traffic to a separate subaccount.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com