slug: podium
provider: Podium
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 7
edges:
- tag: Contact
  spec_file: podium-contact-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: POST /v4/contacts  contact.create  Create a contact; POST /v4/contacts/campaigns/opt_in  contact.opt_in
  reason: CRUD over customer contact records with attributes and tags — customer master data management
    in a customer communication platform. Opt-in/opt-out hints at marketing consent but the core is contact
    data.
- tag: Feedback
  spec_file: podium-feedback-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: POST /v4/feedback  feedback_creation.create  Create a feedback survey.
  reason: Creates and lists customer feedback surveys — voice-of-customer/survey programme capability.
- tag: Conversation
  spec_file: podium-conversation-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: GET /v4/conversations  conversation.index  List conversations.; POST /v4/conversations/{uid}/lead_writeback  lead_writeback.get  Writeback
    lead
  reason: Manages inbound customer text conversations with notes and lead writeback — customer inquiry
    handling in a business messaging platform. Lead writeback adds some sales flavour, hence not higher.
- tag: Contact Attribute
  spec_file: podium-contact-attribute-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.7
  evidence: POST /v4/contact_attributes  contact_entity_attribute.create  Create a contact attribute
  reason: Defines custom attribute definitions on the contact record — schema/metadata for customer data.
    Supports customer data management; slightly configuration-flavoured hence lower confidence.
- tag: Invoice
  spec_file: podium-invoice-api-openapi.yml
  capability_id: BC-200.30
  capability_id_l1: BC-200
  capability_name: Accounts Receivable Management
  confidence: 0.7
  evidence: POST /v4/invoices/{uid}/charge  invoice.charge  Charge an invoice.; POST /v4/invoices/{uid}/refund  invoice.refund
  reason: Customer invoice creation, charging, cancellation and refund — customer invoicing and cash collection.
    Maps to accounts receivable; not a subscription/telecom billing engine, so cross-industry AR is the
    honest fit.
- tag: Review
  spec_file: podium-review-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: GET /v4/reviews  review.index  List all reviews.
  reason: Podium is described as a platform to 'manage text-based conversations, reviews', and these operations
    read customer reviews of the business — voice-of-customer/feedback capture. Reputation/PR is an alternative
    reading, hence moderate confidence.
- tag: Review Invite
  spec_file: podium-review-invite-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: POST /v4/reviews/invites  review_invite.create  Create a review invite link.
  reason: Soliciting reviews from customers via invite links is feedback solicitation, matching Customer
    Feedback Management (surveys, voice-of-customer programmes).