aid: presto-automation
name: Presto Automation
description: >-
  Presto Automation (now operating as Presto Phoenix, Inc.) is a Silicon
  Valley-based voice AI and automation provider for restaurant drive-thrus and
  quick-service restaurant (QSR) chains. Its flagship product, Presto Voice, is
  an AI-driven drive-thru ordering assistant that automates order taking using
  in-house Natural Language Understanding (NLU) and large language models
  combined with automated speech recognition (ASR) and text-to-speech (TTS),
  with optional human-in-the-loop supervision. Presto offers a full spectrum of
  operating modes (supervised AI, pure AI, agent-led, and unsupervised AI) and
  has expanded into AI-native phone ordering for QSRs. Presto Voice integrates
  into existing drive-thru hardware, confirmation boards, headsets, and POS
  platforms through partnerships with vendors such as Oracle, PAR, and Qu, and
  draws on AI partnerships with OpenAI and ElevenLabs. Presto does not publish a
  public or partner-facing developer API, SDK, or documentation portal;
  integrations are arranged directly with the company through vendor and POS
  partnerships, so no API products are listed here.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
  - Restaurant
  - Voice AI
  - Drive-Thru
  - Automation
  - Quick Service
  - Phone Ordering
  - Speech Recognition
apis: []
url: https://raw.githubusercontent.com/api-evangelist/presto-automation/refs/heads/main/apis.yml
created: '2026-06-02'
modified: '2026-06-03'
specificationVersion: '0.19'
common:
  - type: DomainSecurity
    url: security/presto-automation-domain-security.yml
  - type: Website
    url: https://presto.com/
  - type: Blog
    url: https://presto.com/blogs/
  - type: Support
    url: https://presto.com/contact-us/
  - type: LinkedIn
    url: https://www.linkedin.com/company/presto-ai
  - type: Features
    name: Platform Features
    description: Core capabilities offered by the Presto Voice platform.
    data:
      - name: AI Drive-Thru Order Taking
        description: >-
          Automated, 24/7 drive-thru order taking using in-house NLU and large
          language models with ASR and TTS for natural, conversational
          interactions.
      - name: Human-in-the-Loop Supervision
        description: >-
          A full spectrum of operating modes including supervised AI, pure AI,
          agent-led, and unsupervised AI, where remote agents oversee or
          intervene as needed.
      - name: Context-Specific Upselling
        description: >-
          Preference-based, time-based, and modification upselling that makes
          significantly more upsell attempts than human staff to increase order
          value.
      - name: Multi-Language Ordering
        description: >-
          Support for ordering in multiple languages to serve diverse customer
          bases at the drive-thru.
      - name: Menu Unification
        description: >-
          A proprietary system that consolidates disparate QSR menu data into a
          structured, centralized format with brand-level multi-location
          management.
      - name: AI-Native Phone Ordering
        description: >-
          A phone ordering business unit that applies Presto's Voice AI to
          take orders over the phone for quick-service restaurants.
  - type: UseCases
    name: Use Cases
    description: Common ways quick-service restaurants use Presto Voice.
    data:
      - name: Drive-Thru Labor Savings
        description: >-
          Offloading order taking to Voice AI to free staff for food
          preparation and service, saving labor hours per store per day.
      - name: Revenue Growth Through Upselling
        description: >-
          Driving incremental revenue through consistent, context-aware upsell
          and add-on recommendations on every order.
      - name: Order Accuracy And Speed
        description: >-
          Improving order accuracy and reducing wait times in noisy drive-thru
          environments.
      - name: Phone Order Automation
        description: >-
          Automating inbound phone orders for QSRs to reduce missed calls and
          staffing pressure.
  - type: Integrations
    name: Integrations
    description: Technology and AI platforms Presto integrates with.
    data:
      - name: OpenAI
        description: >-
          Leverages OpenAI GPT models to enhance the naturalness of drive-thru
          Voice AI conversations.
      - name: ElevenLabs
        description: >-
          Partnership to deliver realistic, lifelike text-to-speech voices for
          restaurant drive-thru Voice AI.
      - name: POS And Drive-Thru Hardware
        description: >-
          Integrates with existing POS platforms, confirmation boards,
          drive-thru speakers, and headset systems for rapid deployment.
  - type: Partners
    name: POS And Vendor Partners
    description: POS and platform vendors Presto integrates with for deployment.
    data:
      - name: Oracle
        description: POS platform partner for Presto Voice drive-thru integration.
      - name: PAR
        description: POS platform partner for Presto Voice drive-thru integration.
      - name: Qu
        description: POS platform partner for Presto Voice drive-thru integration.
  - type: Customers
    name: Restaurant Customers
    description: Quick-service restaurant brands using Presto Voice.
    data:
      - name: Checkers
        description: QSR brand deploying Presto Voice at drive-thru locations.
      - name: Carl's Jr.
        description: QSR brand deploying Presto Voice at drive-thru locations.
      - name: Hardee's
        description: QSR brand deploying Presto Voice at drive-thru locations.
      - name: Wienerschnitzel
        description: QSR brand deploying Presto Voice at drive-thru locations.
      - name: Dairy Queen
        description: QSR brand deploying Presto Voice at drive-thru locations.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com