generated: '2026-08-26'
method: searched
source: https://www.preveil.com/sla/
name: PreVeil lifecycle, availability and support commitments
status_page:
  url: https://status.preveil.com/
  platform: Atlassian Statuspage
  machine_readable:
  - url: https://status.preveil.com/api/v2/summary.json
    status: 200
    note: >-
      Statuspage v2 JSON API. This is Atlassian's contract, not a PreVeil-authored
      API, so it is recorded here as a status signal and NOT registered as a
      PreVeil API or OpenAPI.
  components:
  - Backend
  - Mail
  - Drive
  - Admin Console
  - Web PreVeil
  - Desktop PreVeil
  - Mobile Apps
  - iOS App
  - Android App
  - Outlook Add-in
  - Gmail Plugin
  - Findersync
  - Key Menu
  - Updater/installer
  - AWS ec2-us-east-1
sla:
  url: https://www.preveil.com/sla/
  availability_target: 99.95%
  measurement_window: calendar month
  service_credits:
  - availability: 99.0% to <99.95%
    credit: 10% of monthly fee
  - availability: 98.0% to <99.0%
    credit: 25% of monthly fee
  - availability: 95.0% to <98.0%
    credit: 40% of monthly fee
  - availability: <95.0%
    credit: 50% of monthly fee (maximum)
  chronic_failure: >-
    Customer may terminate without penalty if the availability target is missed
    in three of any six consecutive months.
  exclusions:
  - customer systems
  - third-party services
  - force majeure
  - customer misuse
  - scheduled maintenance with advance notice
support_targets:
- severity: Sev 1 (Critical)
  response: 1 hour
  resolution_target: 4 hours
- severity: Sev 2 (High)
  response: 4 hours
  resolution_target: 1 business day
- severity: Sev 3 (Normal)
  response: 8 hours
  resolution_target: 3 business days
versioning:
  scheme: semver
  current_release: 6.3.0 (Desktop PreVeil for Windows)
  release_notes: https://preveil.atlassian.net/wiki/spaces/ESD/overview
  note: >-
    Versioning is applied to the desktop, mobile and web client builds. There is
    no public API, so there is no API version scheme.
deprecation_policy:
  published: false
  sunset_header: false
  deprecation_header: false
  note: >-
    No API deprecation policy and no RFC 8594 Sunset/Deprecation header practice
    is published; PreVeil has no public API. The one end-of-support commitment
    found is platform support — PreVeil announced it would discontinue support
    for Windows 10 after Microsoft's 2025-10-14 end-of-life date
    (https://preveil.atlassian.net/wiki/spaces/ESD/pages/2383511558). No
    Deprecation pointer is emitted.
deprecated_operations: []
evidence:
- url: https://status.preveil.com/
  status: 200
- url: https://status.preveil.com/api/v2/summary.json
  status: 200
- url: https://www.preveil.com/sla/
  status: 200