generated: '2026-08-13'
method: searched
source: https://provus.ai/legal/provus-product-policies-performance-guidelines/
versioning:
  scheme: vendor-managed-release
  current: null
  docs: https://provus.ai/legal/provus-product-policies-performance-guidelines/
  note: >-
    Provus does not publish an API version, because it publishes no public API.
    Product versioning is vendor-managed: Provus states that customer
    environments are push-upgraded with the latest product releases, and that
    production patches are supported only on the latest product releases. The
    patch and feature release schedule is stated to be influenced by the
    Salesforce platform release cycle, since the product is a Salesforce-native
    managed package.
upgrade_policy:
  model: push-upgrade
  patch_support: latest product release only
  cadence_dependency: Salesforce platform release cycle
  source: https://provus.ai/legal/provus-product-policies-performance-guidelines/
deprecation:
  policy_url: null
  sunset_header: false
  note: >-
    No deprecation or sunset policy is published. No `Deprecation` pointer is
    wired into apis.yml.
sla:
  url: null
  uptime_target: null
  note: >-
    The Product Policies and Performance Guidelines page states performance
    guidelines (a 20-second target for most synchronous transactions) but no
    uptime commitment, no credit regime, and no support response times. Any SLA
    would sit inside the Provus Master Subscription Agreement, which is listed on
    https://provus.ai/legal/ but is not published as a public URL.
status_page: null
status_page_note: >-
  No status page found. status.provus.ai and every other provus.ai subdomain
  resolve to a Hetzner wildcard that returns 404; provus.statuspage.io and
  provusinc.statuspage.io return HTTP 200 but serve Atlassian's Statuspage
  marketing page — a control probe against an invented subdomain returned the
  same 200, so both are false positives. No `StatusPage` pointer is wired.
changelog: null
changelog_note: >-
  No dated changelog or release-notes page. /changelog/ and /release-notes/ both
  404; /whats-new/ 301s to a marketing blog post. Product release notes are
  inside the Document360 knowledge base at docs.provus.ai, which requires a
  login.
deprecated_operations: []