aid: pylon
url: https://raw.githubusercontent.com/api-evangelist/pylon/refs/heads/main/apis.yml
name: Pylon
kind: company
description: Pylon (usepylon.com) is a B2B customer support and customer operations
  platform that unifies shared Slack, Microsoft Teams, email, and chat support into
  a single ticketing system, with a knowledge base, accounts and contacts, AI agents,
  and a documented public REST API at https://api.usepylon.com.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Help Desk
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.19'
apis:
- aid: pylon:pylon-issues-api
  name: Pylon Issues API
  tags:
  - Issues
  - Tickets
  - Support
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api
    type: Documentation
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, retrieve, update, search, snooze, and delete support issues
    (tickets) across shared Slack, Teams, email, and chat channels, plus manage issue
    followers and external issue links.
- aid: pylon:pylon-accounts-api
  name: Pylon Accounts API
  tags:
  - Accounts
  - Customers
  - CRM
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage customer accounts - create, list, update (single or bulk), search,
    merge, and delete - including domains, owners, tags, custom fields, and CRM settings.
- aid: pylon:pylon-contacts-api
  name: Pylon Contacts API
  tags:
  - Contacts
  - People
  - Customers
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, retrieve, update, search, and delete the individual contacts
    (end customers) associated with accounts and issues.
- aid: pylon:pylon-users-teams-api
  name: Pylon Users and Teams API
  tags:
  - Users
  - Teams
  - Organization
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
    type: APIReference
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/teams
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: List, retrieve, update, and search internal Pylon users (agents), inspect
    the authenticated user via /me, and create, list, retrieve, and update support
    teams.
- aid: pylon:pylon-knowledge-base-api
  name: Pylon Knowledge Base API
  tags:
  - Knowledge Base
  - Articles
  - Collections
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage knowledge bases, their collections, and articles - listing knowledge
    bases and performing full CRUD on collections, articles, and route redirects.
- aid: pylon:pylon-tags-custom-fields-api
  name: Pylon Tags and Custom Fields API
  tags:
  - Tags
  - Custom Fields
  - Metadata
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
    type: APIReference
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/custom-fields
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Create, list, retrieve, update, and delete tags, and create, list,
    retrieve, and update custom field definitions used to extend issues, accounts,
    and contacts.
- aid: pylon:pylon-tasks-projects-api
  name: Pylon Tasks and Projects API
  tags:
  - Tasks
  - Projects
  - Milestones
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
    type: APIReference
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  - url: collections/pylon.postman_collection.json
    type: PostmanCollection
  - url: collections/pylon.opencollection.json
    type: OpenCollection
  description: Manage customer-facing work with full CRUD and search on tasks, projects,
    and milestones tied to accounts.
- aid: pylon:pylon-webhooks-api
  name: Pylon Webhooks API
  tags:
  - Webhooks
  - Events
  - Triggers
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.usepylon.com/pylon-docs/developer/webhooks
  baseURL: https://api.usepylon.com
  properties:
  - url: https://docs.usepylon.com/pylon-docs/developer/webhooks
    type: Documentation
  - url: openapi/pylon-openapi.yml
    type: OpenAPI
  description: User-defined HTTP callbacks fired by Pylon Triggers on platform events
    (such as issue created or updated). Each delivery carries an HS256-signed timestamped
    signature header for verification.
common:
- type: LinkedIn
  url: https://www.linkedin.com/company/usepylon
- type: Website
  url: https://usepylon.com/
- type: Documentation
  url: https://docs.usepylon.com/pylon-docs/developer/api
- type: Plans
  url: plans/pylon-plans-pricing.yml
- type: RateLimits
  url: rate-limits/pylon-rate-limits.yml
- type: FinOps
  url: finops/pylon-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com