slug: pylon
provider: Pylon
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Accounts
  spec_file: pylon-accounts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.78
  evidence: POST /accounts/merge  mergeAccounts  Merge accounts; 'Programmatically manage issues (tickets),
    accounts, contacts'
  reason: CRUD, search and merge over customer company records in a B2B support platform is customer master
    data maintenance including identity resolution via merge.
- tag: Contacts
  spec_file: pylon-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.75
  evidence: POST /contacts  createContact  Create a contact; schema Contact, CreateContactRequest
  reason: Lifecycle management of customer contact records (the people at customer accounts) is customer
    data management within the support/CRM platform.
- tag: Knowledge Base
  spec_file: pylon-knowledge-base-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.75
  evidence: GET /knowledge-bases/{id}/articles  listArticles; POST /knowledge-bases/{id}/collections  createCollection
  reason: Authoring and organising help-centre articles and collections in a customer support platform
    is customer self-service knowledge base management rather than internal organisational knowledge management.
- tag: Issues
  spec_file: pylon-issues-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: 'POST /issues  createIssue  Create an issue; POST /issues/{id}/snooze  snoozeIssue; description:
    ''manage issues (tickets)'''
  reason: Issues here are support tickets raised by customers, with followers, snoozing and external linking
    — inbound customer contact capture, routing and resolution. Some ambiguity between inquiry handling
    and complaint management sub-capabilities.