specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Pylon
providerId: pylon
created: '2026-06-20'
modified: '2026-06-20'
reconciled: true
tags:
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Pylon spend. Pylon bills primarily as a per-seat SaaS
  subscription across Starter, Professional, and Enterprise tiers (monthly or
  annual, with seat minimums). Add-ons layer on top - AI Assistants per seat,
  AI Agents priced from a monthly base that scales with issue volume, and
  Account Intelligence per customer account. The REST API does not introduce
  separate per-call usage charges; API access is gated to the Professional
  tier and above.
notes: >-
  Per-seat rates and add-on pricing are subject to change; verify against the
  Pylon pricing page during reconciliation.
sources:
- https://www.usepylon.com/pricing
- https://docs.usepylon.com/pylon-docs/developer/api
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Pylon
serviceCategory: Customer Support and Operations
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly or Annual
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: Pylon
  ServiceCategory: Customer Support and Operations
  ProviderName: Pylon
  PublisherName: Pylon
  InvoiceIssuerName: Pylon
  BillingCurrency: USD
  ChargeCategory: Usage
  PricingCategory: Subscription
meters:
- name: seats
  description: Paid agent seats per plan tier, billed per seat per month (annual or monthly).
  unit: seats
  aggregation: sum
  dimensions:
  - account
  - plan
- name: ai_assistant_seats
  description: AI Assistants add-on seats billed per seat per month.
  unit: seats
  aggregation: sum
  dimensions:
  - account
- name: ai_agent_issues
  description: AI Agents add-on billed from a monthly base that scales with resolved issue volume.
  unit: issues
  aggregation: sum
  dimensions:
  - account
- name: intelligence_accounts
  description: Account Intelligence add-on billed per monitored customer account per month.
  unit: accounts
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Track active vs. assigned seats per plan tier; review add-on consumption (AI Agents issue volume, Account Intelligence account count) monthly.
- name: Allocation
  description: Map seats and add-ons to teams/cost centers; tag API tokens per integration to attribute automation-driven activity.
- name: Optimization
  description: Right-size seat counts and view-only seats; choose the tier that just covers required features (API requires Professional+); reassess AI add-ons against realized deflection.
- name: Accountability
  description: Assign an owner for the Pylon subscription; review seat growth and add-on spend against budget each billing cycle.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com