specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Pylon
providerId: pylon
created: '2026-06-20'
modified: '2026-06-20'
reconciled: true
tags:
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Plans
description: >-
  Pylon uses transparent, publicly-listed per-seat subscription pricing across
  three core tiers (Starter, Professional, Enterprise) billed monthly or
  annually, with minimum seat counts. The public REST API is included starting
  with the Professional plan. AI Assistants, AI Agents, and Account
  Intelligence are priced as add-ons.
notes: >-
  Per-seat prices below are annual-billing rates as published on the Pylon
  pricing page; monthly billing is slightly higher. Verify current rates,
  seat minimums, and feature gating on the pricing page during reconciliation.
sources:
- https://www.usepylon.com/pricing
- https://docs.usepylon.com/pylon-docs/developer/api
plans:
- id: pylon-starter
  name: Starter
  type: subscription
  description: >-
    Core support inbox with email, chat widget, ticket forms, and knowledge
    base. 3-seat minimum.
  entries:
  - label: Starter Seat
    name: starter_seat
    type: flat
    metric: seats
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: $59 per seat/mo (annual)
    userMultiplied: true
  elements:
  - name: Support Inbox
  - name: Email
  - name: Chat Widget
  - name: Ticket Forms
  - name: Knowledge Base
- id: pylon-professional
  name: Professional
  type: subscription
  description: >-
    Everything in Starter plus omnichannel connectors, broadcasts,
    integrations, automations, analytics, view-only seats, and the public
    REST API. 3-seat minimum.
  entries:
  - label: Professional Seat
    name: professional_seat
    type: flat
    metric: seats
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: $89 per seat/mo (annual)
    userMultiplied: true
  elements:
  - name: Omnichannel Connectors
  - name: Broadcasts
  - name: Integrations
  - name: Automations
  - name: Analytics
  - name: API Access
  - name: View-Only Seats
- id: pylon-enterprise
  name: Enterprise
  type: subscription
  description: >-
    Everything in Professional plus Microsoft Teams, customer portal, custom
    reporting, data warehouse, role-based access control (RBAC), and MSA.
    7-seat minimum.
  entries:
  - label: Enterprise Seat
    name: enterprise_seat
    type: flat
    metric: seats
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: $139 per seat/mo (annual)
    userMultiplied: true
  elements:
  - name: Microsoft Teams
  - name: Customer Portal
  - name: Custom Reporting
  - name: Data Warehouse
  - name: RBAC
  - name: MSA
- id: pylon-add-ons
  name: Add-Ons
  type: usage
  description: >-
    Advanced AI and intelligence capabilities priced on top of a core seat
    plan.
  entries:
  - label: AI Assistants
    name: ai_assistants
    type: flat
    metric: seats
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: $50 per seat/mo (annual)
    userMultiplied: true
  - label: AI Agents
    name: ai_agents
    type: usage
    metric: issues
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: starts at $100/mo, scales with issue volume
    userMultiplied: false
  - label: Account Intelligence
    name: account_intelligence
    type: usage
    metric: accounts
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: $10 per customer account/mo (50-account minimum)
    userMultiplied: false
  elements:
  - name: AI Assistants
  - name: AI Agents
  - name: Account Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com