openapi: 3.2.0
info:
  title: Pypestream Conversations API
  version: 1.0.1
  contact:
    email: support@pypestream.com
  termsOfService: https://www.pypestream.com/privacy-policy/
  description: 'Operations tagged Conversations API across 2 of this provider''s published API definitions: pypestream-contact-center-api-openapi.json, pypestream-middleware-api-openapi.json. Each path carries the servers of the definition it was published in.'
servers:
- url: http://middleware.pypestream.com/
  description: Live
- url: http://middleware-sandbox.pypestream.com/
  description: Sandbox
security: []
tags:
- description: Use the Conversation API after the escalate request
  name: Conversations API
paths:
  /contactCenter/v1/conversations/{conversationId}/end:
    post:
      callbacks: {}
      deprecated: false
      operationId: sendEnd
      parameters:
      - description: Uniquely identify the chat conversation.
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/End'
        description: End conversation object that needs to be sent
        required: true
      responses:
        '204':
          description: Successful operation
        '400':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
          description: Bad request
        '500':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalError'
          description: Internal Error
      security:
      - TokenHeader: []
      - BasicAuth: []
      summary: End Chat
      description: Use this request to end a chat.
      tags:
      - Conversations API
    servers:
    - url: http://middleware.pypestream.com/
      description: Live
    - url: http://middleware-sandbox.pypestream.com/
      description: Sandbox
  /contactCenter/v2/conversations/{conversationId}/history:
    get:
      callbacks: {}
      deprecated: false
      operationId: conversationHistory
      parameters:
      - description: The Conversation ID
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      - description: The page number. Default to 1 (Optional)
        in: query
        name: page
        required: false
        schema:
          type: integer
      - description: The page size. Default to 10 (Optional)
        in: query
        name: pageSize
        required: false
        schema:
          type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/History'
          description: Successful request with response body.
      security:
      - BasicAuth: []
      summary: Retrieve Conversation History
      description: This method returns the conversation history between the automation and the end-user.
      tags:
      - Conversations API
    servers:
    - url: http://middleware.pypestream.com/
      description: Live
    - url: http://middleware-sandbox.pypestream.com/
      description: Sandbox
  /contactCenter/v1/conversations/{conversationId}/messages/{messageId}:
    put:
      callbacks: {}
      deprecated: false
      operationId: sendMessage
      parameters:
      - description: Uniquely identify the chat conversation.
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      - description: Unique identifier for a message. MessageIDs must be unique to avoid duplicating messages.
        in: path
        name: messageId
        required: true
        schema:
          format: uuid
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Message'
        description: Message object that needs to be sent
        required: true
      responses:
        '204':
          description: Successful operation
        '400':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
          description: Bad request
        '500':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalError'
          description: Internal Error
      security:
      - TokenHeader: []
      - BasicAuth: []
      summary: Send Message
      description: Use this method to send a message to an agent or an end-user.
      tags:
      - Conversations API
    servers:
    - url: http://middleware.pypestream.com/
      description: Live
    - url: http://middleware-sandbox.pypestream.com/
      description: Sandbox
  /contactCenter/v1/conversations/{conversationId}/metadata:
    get:
      callbacks: {}
      deprecated: false
      operationId: getMetadata
      parameters:
      - description: The Conversation ID
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Metadata'
          description: Successful operation
      security:
      - BasicAuth: []
      summary: Retrieve Metadata
      description: This method returns users metadata.
      tags:
      - Conversations API
    patch:
      callbacks: {}
      deprecated: false
      operationId: updateMetadata
      parameters:
      - description: The Conversation ID
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentMetadata'
        description: Metadata object that needs to be updated
        required: true
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Metadata'
          description: Successful operation
      security:
      - BasicAuth: []
      summary: Update Metadata
      description: This method enables to update the users metadata, on the agent side.
      tags:
      - Conversations API
    servers:
    - url: http://middleware.pypestream.com/
      description: Live
    - url: http://middleware-sandbox.pypestream.com/
      description: Sandbox
  /contactCenter/v1/conversations/{conversationId}/type:
    post:
      callbacks: {}
      deprecated: false
      operationId: sendTypingIndicator
      parameters:
      - description: Uniquely identify the chat conversation.
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Typing'
        description: Typing Indicator object that needs to be sent
        required: true
      responses:
        '204':
          description: Successful operation
        '400':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
          description: Bad request
        '500':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InternalError'
          description: Internal Error
      security:
      - TokenHeader: []
      - BasicAuth: []
      summary: Send Typing Status
      description: This method sets the user's typing status.
      tags:
      - Conversations API
    servers:
    - url: http://middleware.pypestream.com/
      description: Live
    - url: http://middleware-sandbox.pypestream.com/
      description: Sandbox
  /contactCenter/v1/conversations/{conversationId}/history:
    get:
      callbacks: {}
      deprecated: false
      operationId: conversationHistory
      parameters:
      - description: The Conversation ID
        in: path
        name: conversationId
        required: true
        schema:
          format: uuid
          type: string
      - description: The page number. Default to 1 (Optional)
        in: query
        name: page
        required: false
        schema:
          type: integer
      - description: The page size. Default to 10 (Optional)
        in: query
        name: pageSize
        required: false
        schema:
          type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/History'
          description: Successful operation
      security:
      - TokenHeader: []
      - BasicAuth: []
      summary: Get the chat conversation history
      tags:
      - Conversations API
components:
  schemas:
    Error:
      properties:
        message:
          type: string
        source:
          type: string
        type:
          type: string
      required:
      - source
      - type
      - message
      type: object
    AgentMetadata:
      properties:
        agent:
          description: The metadata values saved on agent side
          properties: {}
          type: object
      required:
      - agent
      type: object
    End:
      properties:
        senderId:
          format: uuid
          type: string
      required:
      - senderId
      type: object
    Metadata:
      properties:
        agent:
          description: The metadata values saved on agent side
          properties: {}
          type: object
        bot:
          description: The metadata values saved on microapp side
          properties: {}
          type: object
        user:
          description: The metadata values saved on user side
          properties: {}
          type: object
      required:
      - agent
      - bot
      - user
      type: object
    MessageSent:
      properties:
        content:
          type: string
        id:
          type: string
        senderId:
          description: The user or agent ID
          format: uuid
          type: string
        sentDate:
          format: date-time
          type: string
        side:
          description: The type of user sending the message (agent or user)
          type: string
      required:
      - id
      - content
      - senderId
      - side
      - sentDate
      type: object
    BadRequest:
      properties:
        errors:
          items:
            $ref: '#/components/schemas/Error'
          type: array
        message:
          type: string
      required:
      - message
      - errors
      type: object
    Message:
      properties:
        content:
          type: string
        senderId:
          description: The user or agent ID
          format: uuid
          type: string
        side:
          description: The type of user sending the message (agent or user)
          type: string
      required:
      - content
      - senderId
      - side
      type: object
    Typing:
      properties:
        typing:
          type: boolean
      required:
      - typing
      type: object
    InternalError:
      properties:
        message:
          type: string
      required:
      - message
      type: object
    History:
      properties:
        messages:
          items:
            $ref: '#/components/schemas/MessageSent'
          type: array
        pagination:
          properties:
            page:
              type: integer
            totalPages:
              type: integer
          required:
          - page
          - totalPages
          type: object
      required:
      - pagination
      - messages
      type: object
    MessageSent_2:
      properties:
        content:
          type: string
        id:
          type: string
        senderId:
          description: The user or agent ID
          format: uuid
          type: string
        sentDate:
          format: date-time
          type: string
        side:
          description: Who is sending the message (agent or user)
          type: string
      required:
      - id
      - content
      - senderId
      - side
      - sentDate
      type: object
    Message_2:
      properties:
        content:
          type: string
        senderId:
          description: The user or agent ID
          format: uuid
          type: string
        side:
          description: Who is sending the message (agent or user)
          type: string
      required:
      - content
      - senderId
      - side
      type: object
  securitySchemes:
    BasicAuth:
      scheme: basic
      type: http
    TokenHeader:
      in: header
      name: X-Pypestream-Token
      type: apiKey
x-refined-from:
- pypestream-contact-center-api-openapi.json
- pypestream-middleware-api-openapi.json
x-tagGroups:
- name: All endpoints
  tags:
  - Actions
  - Annotations
  - Batch Exports
  - Change
  - Cohorts
  - Dashboards
  - Datasets
  - Domains
  - Event Definitions
  - Events
  - Funnel
  - Insights
  - KPIs
  - Members
  - Organization
  - Persons
  - Projects
  - Property Definitions
  - Query
  - Tags
  - Trend
  - Users
  - Warehouse Table