specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Quandoo
providerId: quandoo
created: '2026-06-03'
modified: '2026-06-03'
reconciled: false
tags:
  - FinOps
  - FOCUS
  - Restaurant
  - Reservations
  - Marketplace
description: >-
  FOCUS-aligned FinOps for Quandoo: a hybrid restaurant-reservations billing
  shape combining a monthly software subscription with per-cover marketplace
  commission and a one-time setup fee, where own-channel covers are free.
sources:
  - https://restaurants.quandoo.com/
  - https://www.capterra.com/p/177212/Quandoo/
  - https://docs.quandoo.com/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Quandoo GmbH
serviceCategory: Restaurant Reservations Marketplace
billingModel:
  pricingCategory: Subscription + Commission
  billingFrequency: Monthly
  billingCurrency: EUR (settlement varies by market)
  chargeCategories:
    - Usage
    - Purchase
    - Tax
    - Refund
    - Credit
focusColumns:
  ServiceName: Quandoo for Restaurants
  ServiceCategory: Restaurant Reservations Marketplace
  ProviderName: Quandoo
  PublisherName: Quandoo GmbH
  InvoiceIssuerName: Quandoo GmbH
  BillingCurrency: EUR
  ChargeCategory: Usage
meters:
  - name: software_subscription
    unit: month
    aggregation: sum
    dimensions:
      - market
  - name: marketplace_covers
    unit: transaction
    aggregation: sum
    dimensions:
      - country
      - channel
  - name: own_channel_covers
    unit: transaction
    aggregation: count
    dimensions:
      - channel
  - name: setup_fee
    unit: varies
    aggregation: sum
    dimensions:
      - market
principles:
  - name: Visibility
    description: >-
      Reconcile spend against the Quandoo for Restaurants reservation book and
      monthly invoice; use the Public Partner API (GET /v1/merchants/{merchantId}/reservations
      and customer reservation endpoints) to count seated covers per period and
      attribute them to acquisition channel.
  - name: Allocation
    description: >-
      Attribute commission to the marketplace channel versus zero-cost
      own-channel covers (booking widget, Google network, social media) using
      the channel/source on each reservation, and split by country where
      per-cover rates differ (e.g. GBP 3.90 UK, AUD 3.50 AU, CHF 3 CH, ~EUR 2.50 EU).
  - name: Optimization
    description: >-
      Shift acquisition toward free own-channel covers (embedded widget, Google,
      social) to reduce per-cover marketplace commission, and right-size the
      subscription tier to actual cover volume.
  - name: Accountability
    description: >-
      The restaurant owner/operator owns the subscription and commission spend;
      review monthly cover counts against the invoice and watch for the
      announced wind-down (new bookings ending 30 September 2026) when planning
      future commitments.