specificationVersion: '1.0'
id: reachdesk-finops
name: Reachdesk FinOps Profile
description: >-
  FinOps Framework 1.0 FOCUS-aligned profile for Reachdesk corporate gifting
  platform costs. Reachdesk charges annual subscription fees for platform
  access plus per-campaign or per-gift costs for physical goods and digital
  rewards. Costs include platform license, gift inventory/sourcing, warehouse
  fees, and shipping.
url: https://www.reachdesk.com/pricing
provider: Reachdesk
framework: FinOps Framework 1.0
focus: true
costCategories:
  - category: Platform License
    description: >-
      Annual subscription fee for Reachdesk platform access. Pricing is
      custom-quoted starting at approximately $20,000/year. Platform fees
      typically range from $4,000–$6,000+ per month on annual contract,
      depending on user count, team count, and plan tier (Core, Plus, Premium).
    billingModel: annual-subscription
    estimatedRange:
      minimum: 20000
      currency: USD
      period: annual
    costDrivers:
      - Number of users
      - Number of teams
      - Plan tier (Core / Plus / Premium)
      - Number of warehouses
      - Geographic regions enabled
  - category: Gift & Merchandise Costs
    description: >-
      Per-gift costs for physical items sent through the platform. Pricing
      varies by item type, value, and sourcing (marketplace vs. custom swag).
      These are pass-through costs paid by the customer's gifting budget/wallet
      loaded into the platform.
    billingModel: per-unit
    costDrivers:
      - Gift type (physical, digital eGift, branded swag)
      - Item value and sourcing
      - Recipient country
      - Quantity ordered
  - category: Swag Sourcing
    description: >-
      Custom swag sourcing and production service available separately from
      platform subscription. Minimum order value of $2,500. Includes design,
      production, and inventory storage in Reachdesk warehouses.
    billingModel: project-based
    minimumOrder:
      amount: 2500
      currency: USD
    costDrivers:
      - Item type and quantity
      - Customization complexity
      - Warehouse storage duration
  - category: Shipping & Fulfillment
    description: >-
      Costs for shipping physical gifts from Reachdesk warehouses to recipients.
      Included in all plans for event fulfillment with 5-day domestic shipping
      window. International shipping available on Plus and Premium plans.
      Exact per-shipment costs are pass-through and depend on destination,
      package weight, and service level.
    billingModel: per-shipment
    costDrivers:
      - Destination country
      - Package weight and dimensions
      - Shipping speed (standard vs. expedited)
      - Return handling (available in US, UK, EU)
  - category: API Usage
    description: >-
      API usage for the Trigger Campaign API is included within the platform
      subscription and constrained by the monthly gift volume allocation per
      plan. No separate per-call API pricing is documented publicly.
    billingModel: included-in-subscription
    notes:
      - No documented overage charges for API calls
      - Gift volume caps (e.g., ~50/month Core, ~100/month Plus) serve as limits
      - Enterprise/Premium tier has flexible volume; contact sales for details
optimization:
  recommendations:
    - Monitor monthly gift send volume against plan tier caps to avoid unused capacity
    - Consolidate team gifting under fewer teams to maximize plan efficiency
    - Use Zapier or native CRM integrations to automate triggering and reduce manual overhead
    - Evaluate ROI guarantee: Reachdesk offers 5x pipeline ROI in year one or money back
    - Negotiate annual contract terms including volume and warehouse access upfront
    - Pre-load gifting budget wallets to streamline approval workflows and reduce per-send friction
notes:
  - All prices are custom-quoted; figures here are publicly reported estimates
  - Reachdesk does not publish a public rate card
  - Gift budget wallets are pre-funded by the customer organization
  - FinOps visibility requires exporting campaign and spend reports from the Reachdesk analytics dashboard