slug: refurbed
provider: Refurbed
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Retail & Consumer Goods
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: TicketService
  spec_file: refurbed-ticketservice-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.72
  evidence: '"CreateTicket  Creates a new ticket"; "UpdateTicket  ... Assigning the ticket to a user (by
    email) - Changing the ticket status - Adding a messa"; schemas "TicketMessage", "SlaCheckpoint", "Assignee",
    "TicketUrgencyStatus"'
  reason: Case/ticket handling with messages, assignment, urgency and SLA checkpoints tied to marketplace
    order items — inbound customer contact handling and resolution. Some ambiguity between inquiry and
    complaint sub-capabilities.