slug: regal-ai
provider: Regal
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Call Handoffs
  spec_file: regal-ai-call-handoffs-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: '"returns the routing decision and call context recorded when a Regal AI voice agent hands
    a live call off ... route.type (skill, external, agent or hangup)"; "currently enabled only for inbound
    calls"'
  reason: The operation exposes routing/handoff decisions for inbound customer calls between AI and human
    agents — inbound contact routing within customer service, not network-level call routing.
- tag: Users
  spec_file: regal-ai-users-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: '"return the user accounts in a brand — both human agents and AI agents — along with their
    skills, teams, custom attributes and eligible routing queues"'
  reason: Agent roster with skills, teams and routing-queue eligibility is contact centre agent administration/workforce
    configuration rather than generic enterprise IAM or HR records.