finops: 0.1
provider: regal-ai
description: >-
  FinOps-aligned description of Regal's billable surface. Regal does not
  publish public per-unit pricing; cost recovery is custom per contract and
  scopes to features used (AI Voice Agent minutes, AI SMS Agent messages, AI
  Chat sessions, AI WebRTC sessions, conversation intelligence analyses,
  agent seats) with discounts for committed volume and term length.
created: '2026-05-24'
modified: '2026-05-24'
sources:
  - https://www.regal.ai/pricing
  - https://developer.regal.ai/reference/overview
  - https://developer.regal.ai/docs/reporting-webhooks
focus:
  - capability: Cost Allocation
    notes: >-
      Regal exposes campaign_id, campaign_friendly_id, journey_uuid, and
      reporting_group fields on call, SMS, and webhook events. These map
      cleanly to FinOps showback dimensions for customer-side reporting.
  - capability: Anomaly Management
    notes: >-
      The 40+ reporting webhook event types (call.placed, sms.sent,
      sms.failed, sms.undelivered, call.completed, voicemail.completed)
      provide near-real-time spend signal. Snowflake Data Share and S3
      reports provide reconciliation grain.
  - capability: Forecasting
    notes: >-
      List Campaigns + List Dispositions can be combined with historical
      webhook deliveries to forecast monthly outbound minute and SMS volume.
  - capability: Workload Management & Automation
    notes: >-
      Branded Phone Number registrations carry reportingGroup for grouping
      cost by business unit; Custom Actions allow injecting customer-side
      cost controls (e.g., budget gates) into voice conversations.
billingDimensions:
  - id: voice-minutes
    name: AI Voice Agent Minutes
    unit: minute
    notes: Primary cost driver. Aggregated from call.completed talk_time.
  - id: sms-messages
    name: AI SMS Messages
    unit: message
    notes: Counted by sms.sent and mms.sent webhook events.
  - id: chat-sessions
    name: AI Chat Sessions
    unit: session
  - id: webrtc-sessions
    name: AI WebRTC Sessions
    unit: session
  - id: ai-analyses
    name: AI Call Analyses
    unit: analysis
    notes: Counted by call.analysis.available webhook events.
  - id: branded-numbers
    name: Branded Phone Number Registrations
    unit: phoneNumber
    notes: Per-carrier per-feature registration; subject to carrier fees.
  - id: agent-seats
    name: Agent Seats
    unit: seat
    notes: Human agent seats for blended human + AI deployments.
exports:
  - type: Webhook
    url: https://developer.regal.ai/docs/reporting-webhooks
    description: 40+ reporting webhook event types feed real-time spend telemetry.
  - type: Snowflake Data Share
    url: https://developer.regal.ai/docs/snowflake-data-share
    description: Curated event share for warehouse-side cost analysis.
  - type: Amazon S3
    url: https://developer.regal.ai/docs/amazon-s3
    description: Periodic S3 drops for batch reconciliation.
  - type: Emailed Reports
    url: https://developer.regal.ai/docs/emailed-reports
    description: Scheduled CSV reports delivered by email.