vocabulary: 0.1
name: Regal AI Vocabulary
description: >-
  Vocabulary mapping the operational and capability dimensions of the Regal AI
  contact center platform: voice/SMS/chat/WebRTC AI agents, Journey
  orchestration, branded caller ID, conversation intelligence, and the public
  REST + webhook surface.
created: '2026-05-24'
modified: '2026-05-24'
dimensions:
  - id: domain
    name: Domain
    terms:
      - AI Voice Agent
      - AI SMS Agent
      - AI Chat Agent
      - AI WebRTC Agent
      - Contact Center
      - Outbound Calling
      - Inbound Calling
      - Sales Dialer
      - Journey Orchestration
      - Conversation Intelligence
      - Branded Caller ID
      - Spam Remediation
  - id: resources
    name: Resources
    terms:
      - Contact
      - Event
      - Phone
      - Email
      - Address
      - OptIn
      - Campaign
      - Journey
      - Disposition
      - Task
      - Reservation
      - Call
      - Recording
      - Transcript
      - Analysis
      - Message
      - Conversation
      - Voicemail
      - Reminder
      - Callback
      - CustomObject
      - BrandedPhoneNumber
      - BusinessProfile
      - CarrierFeature
      - ActivePhoneNumber
      - Webhook
      - CustomAction
      - Variant
      - KnowledgeBase
      - DynamicVariable
  - id: operations
    name: Operations
    terms:
      - Create
      - Read
      - List
      - Update
      - Patch
      - Delete
      - Send
      - Subscribe
      - Trigger
      - Enroll
      - Resolve
  - id: channels
    name: Channels
    terms:
      - voice
      - sms
      - mms
      - email
      - chat
      - webrtc
  - id: directions
    name: Directions
    terms:
      - INBOUND
      - OUTBOUND
  - id: protocols
    name: Protocols
    terms:
      - HTTPS
      - REST
      - JSON
      - Webhooks
      - SIP
      - WebRTC
  - id: authentication
    name: Authentication
    terms:
      - API Key (Authorization header)
      - SSO (Google)
      - SSO (Okta)
      - SSO (Azure)
      - SCIM (Okta)
  - id: compliance
    name: Compliance
    terms:
      - SOC 2
      - HIPAA
      - GDPR
      - CCPA
      - DPA
      - TCPA Opt-In
      - No LLM Training on Customer Data
  - id: integrations
    name: Integrations
    terms:
      - Salesforce
      - HubSpot
      - Segment
      - mParticle
      - Zendesk
      - Kustomer
      - Klaviyo
      - Braze
      - Marketo
      - Customer.io
      - Iterable
      - Microsoft Dynamics 365
      - Zoho
      - Hightouch
      - Cal.com
      - Calendly
      - Zapier
      - SendGrid
      - Slack
      - Microsoft Teams
      - 8x8
      - Five9
      - Talkdesk
      - Snowflake
      - Amazon S3
      - Freshdesk
      - Gong
      - Balto
      - Kindly
  - id: rate-limits
    name: Rate Limits
    terms:
      - 300 RPS (Events ingest)
      - 10 RPS (v1 management endpoints)
      - 5 second webhook response budget
      - No webhook retries