generated: '2026-08-13'
method: searched
source: >-
  https://status.reviewtrackers.com/api/v2/status.json,
  https://www.reviewtrackers.com/terms-service/security/, and live probes of
  https://api.reviewtrackers.com/ on 2026-08-13
name: ReviewTrackers API Lifecycle
description: >-
  Versioning, deprecation, availability and support posture for the ReviewTrackers
  REST API. Versioning was established by probe; the status page was verified live
  through the Statuspage API. No deprecation policy is published — recorded as an
  absence rather than assumed.
versioning:
  scheme: media-type
  current: v2
  docs: https://developer.reviewtrackers.com/
  docs_access: gated
  description: >-
    The API version is carried in the vendored response media type
    (application/vnd.rtx.<resource>.v2.hal+json), not in the URI path. See
    conventions/reviewtrackers-conventions.yml for the probe evidence.
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  note: >-
    No deprecation or version-retirement policy is published on any public page,
    and no Sunset or Deprecation response header was observed on any probed
    endpoint. No Deprecation pointer is emitted in apis.yml.
deprecated_operations: []
status_page:
  url: https://status.reviewtrackers.com
  platform: Atlassian Statuspage
  page_id: w5mwz1hzx8c6
  machine_readable: https://status.reviewtrackers.com/api/v2/status.json
  subscribe: true
  verified:
    fetched: '2026-08-13'
    http_status: 200
    indicator: none
    description: All Systems Operational
sla:
  url: null
  uptime_target: null
  note: >-
    ReviewTrackers states that a Service Level Agreement is included inside its
    Master Services Agreement, available to customers. No public uptime target is
    published.
  source: https://www.reviewtrackers.com/terms-service/security/
support:
  help_center: https://support.reviewtrackers.com/hc/en-us
  ticket: https://support.reviewtrackers.com/hc/en-us/requests/new
  note: >-
    The Zendesk help center returns HTTP 403 to automated clients; it is reachable
    in a browser.
  api_credentials: >-
    Issued by a customer success representative. The API root itself returns
    {"message":"Contact your CS representative or reference https://developer.reviewtrackers.com/"}
ownership:
  parent: InMoment
  ultimate_parent: Press Ganey Forsta
  acquired: '2022-06-16'
  source: https://www.reviewtrackers.com/blog/reviewtrackers-acquired-by-inmoment/
  note: >-
    ReviewTrackers was acquired by InMoment in June 2022; InMoment is now a Press
    Ganey Forsta company. The product continues to ship under its own brand, its own
    domain and its own API host.
cross_links:
  changelog: changelog/reviewtrackers-changelog.yml
  conventions: conventions/reviewtrackers-conventions.yml