arazzo: 1.0.1
info:
  title: RingCentral Read and Update User Presence
  summary: Read an extension's current presence and telephony state, then set the user status and do-not-disturb policy.
  description: >-
    Presence is the bridge between RingCentral and every calendar, CRM, or status
    integration that wants "on a call" or "in a meeting" to be visible to
    colleagues. The read comes first for a real reason: `detailedTelephonyState`
    tells the caller whether the user is currently on a live call, and the
    presence update carries `dndStatus`, so an integration that blindly writes
    "Available" risks routing department calls to someone mid-call. This workflow
    reads presence with the detailed telephony and SIP data included, then applies
    the new user status and DND policy. Every step spells out its request inline so
    the flow can be read and executed without opening the underlying OpenAPI
    description.
  version: 1.0.0
sourceDescriptions:
- name: ringcentralPlatform
  url: ../openapi/ringcentral-platform-openapi.yml
  type: openapi
workflows:
- workflowId: read-and-update-presence
  summary: Inspect an extension's presence and telephony state, then set status and DND.
  description: >-
    Reads the current presence of an extension including detailed telephony state,
    then updates the user status, do-not-disturb policy, and status message.
  inputs:
    type: object
    properties:
      accountId:
        type: string
        default: '~'
        description: >-
          Internal identifier of the RingCentral account. Use "~" for the account
          associated with the current authorization session.
      extensionId:
        type: string
        default: '~'
        description: >-
          Internal identifier of the extension whose presence is being managed. Use
          "~" for the extension associated with the current authorization session.
      userStatus:
        type: string
        default: Available
        description: >-
          The presence status to set. One of Offline, Busy, Available.
      dndStatus:
        type: string
        description: >-
          Do-not-disturb policy to set. One of TakeAllCalls,
          DoNotAcceptDepartmentCalls, TakeDepartmentCallsOnly,
          DoNotAcceptAnyCalls, Unknown.
      message:
        type: string
        description: Free-text status message shown alongside the presence status.
  steps:
  - stepId: readPresence
    description: >-
      Read the extension's current presence. detailedTelephonyState and sipData are
      requested so the caller can see whether the user is actually on a call before
      overwriting their status.
    operationId: readUserPresenceStatus
    parameters:
    - name: accountId
      in: path
      value: $inputs.accountId
    - name: extensionId
      in: path
      value: $inputs.extensionId
    - name: detailedTelephonyState
      in: query
      value: true
    - name: sipData
      in: query
      value: true
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      currentUserStatus: $response.body#/userStatus
      currentDndStatus: $response.body#/dndStatus
      telephonyStatus: $response.body#/telephonyStatus
      detailedTelephonyState: $response.body#/detailedTelephonyState
      presenceStatus: $response.body#/presenceStatus
      activeCalls: $response.body#/activeCalls
  - stepId: updatePresence
    description: >-
      Apply the new presence. userStatus drives what colleagues see, while
      dndStatus controls whether the extension keeps receiving direct and
      department calls.
    operationId: updateUserPresenceStatus
    parameters:
    - name: accountId
      in: path
      value: $inputs.accountId
    - name: extensionId
      in: path
      value: $inputs.extensionId
    requestBody:
      contentType: application/json
      payload:
        userStatus: $inputs.userStatus
        dndStatus: $inputs.dndStatus
        message: $inputs.message
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      userStatus: $response.body#/userStatus
      dndStatus: $response.body#/dndStatus
      message: $response.body#/message
  outputs:
    previousUserStatus: $steps.readPresence.outputs.currentUserStatus
    previousDndStatus: $steps.readPresence.outputs.currentDndStatus
    telephonyStatus: $steps.readPresence.outputs.telephonyStatus
    userStatus: $steps.updatePresence.outputs.userStatus
    dndStatus: $steps.updatePresence.outputs.dndStatus