arazzo: 1.0.1
info:
  title: RingCentral RingOut Click-to-Call with Status Tracking
  summary: Place a two-legged RingOut call, poll both call legs to connected, and cancel the call if a leg never answers.
  description: >-
    RingOut is RingCentral's click-to-call primitive: the platform calls the agent
    first, and once that leg is answered it dials the customer and bridges the two.
    This is the flow behind every "call this lead" button in a CRM. The workflow
    creates the RingOut, polls the call status resource to watch both legs move
    through their call states, and cancels the RingOut when a leg cannot be
    connected so a stuck call is not left ringing. Every step spells out its
    request inline so the flow can be read and executed without opening the
    underlying OpenAPI description.
  version: 1.0.0
sourceDescriptions:
- name: ringcentralPlatform
  url: ../openapi/ringcentral-platform-openapi.yml
  type: openapi
workflows:
- workflowId: ringout-click-to-call
  summary: Place a RingOut call, track it to connected, and cancel it if it fails to connect.
  description: >-
    Initiates a RingOut from an agent's number to a destination number, polls the
    RingOut status until both legs report a terminal call state, and cancels the
    RingOut when the call cannot be completed.
  inputs:
    type: object
    required:
    - fromPhoneNumber
    - toPhoneNumber
    properties:
      accountId:
        type: string
        default: '~'
        description: >-
          Internal identifier of the RingCentral account. Use "~" for the account
          associated with the current authorization session.
      extensionId:
        type: string
        default: '~'
        description: >-
          Internal identifier of the extension placing the call. Use "~" for the
          extension associated with the current authorization session.
      fromPhoneNumber:
        type: string
        description: >-
          The agent's phone number in E.164 format. This leg is called first.
      toPhoneNumber:
        type: string
        description: >-
          The destination phone number in E.164 format. This leg is dialed once the
          agent's leg answers.
      callerIdPhoneNumber:
        type: string
        description: >-
          The RingCentral number presented as caller ID to the destination party.
      playPrompt:
        type: boolean
        default: true
        description: >-
          Whether to play the "press 1 to connect" prompt to the agent's leg before
          bridging.
  steps:
  - stepId: placeRingOut
    description: >-
      Create the RingOut. RingCentral immediately returns a RingOut resource with
      an id and an initial status for the overall call and for each leg.
    operationId: createRingOutCall
    parameters:
    - name: accountId
      in: path
      value: $inputs.accountId
    - name: extensionId
      in: path
      value: $inputs.extensionId
    requestBody:
      contentType: application/json
      payload:
        from:
          phoneNumber: $inputs.fromPhoneNumber
        to:
          phoneNumber: $inputs.toPhoneNumber
        callerId:
          phoneNumber: $inputs.callerIdPhoneNumber
        playPrompt: $inputs.playPrompt
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      ringoutId: $response.body#/id
      callStatus: $response.body#/status/callStatus
      callerStatus: $response.body#/status/callerStatus
      calleeStatus: $response.body#/status/calleeStatus
  - stepId: pollRingOutStatus
    description: >-
      Poll the RingOut status resource. `callStatus` reports "InProgress" while the
      legs are being connected, "Success" once both parties are bridged, and a
      failure value when the call cannot be completed.
    operationId: readRingOutCallStatus
    parameters:
    - name: accountId
      in: path
      value: $inputs.accountId
    - name: extensionId
      in: path
      value: $inputs.extensionId
    - name: ringoutId
      in: path
      value: $steps.placeRingOut.outputs.ringoutId
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      callStatus: $response.body#/status/callStatus
      callerStatus: $response.body#/status/callerStatus
      calleeStatus: $response.body#/status/calleeStatus
    onSuccess:
    - name: callConnecting
      type: goto
      stepId: pollRingOutStatus
      criteria:
      - context: $response.body
        condition: $.status.callStatus == 'InProgress'
        type: jsonpath
    - name: callConnected
      type: end
      criteria:
      - context: $response.body
        condition: $.status.callStatus == 'Success'
        type: jsonpath
    - name: callDidNotConnect
      type: goto
      stepId: cancelRingOut
      criteria:
      - context: $response.body
        condition: $.status.callStatus != 'Success' && $.status.callStatus != 'InProgress'
        type: jsonpath
  - stepId: cancelRingOut
    description: >-
      Cancel the RingOut so no leg is left ringing after the call failed to
      connect. This is the cleanup an integrator must run to avoid orphaned calls.
    operationId: deleteRingOutCall
    parameters:
    - name: accountId
      in: path
      value: $inputs.accountId
    - name: extensionId
      in: path
      value: $inputs.extensionId
    - name: ringoutId
      in: path
      value: $steps.placeRingOut.outputs.ringoutId
    successCriteria:
    - condition: $statusCode == 204
  outputs:
    ringoutId: $steps.placeRingOut.outputs.ringoutId
    finalCallStatus: $steps.pollRingOutStatus.outputs.callStatus
    callerStatus: $steps.pollRingOutStatus.outputs.callerStatus
    calleeStatus: $steps.pollRingOutStatus.outputs.calleeStatus