{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "title": "complaint",
  "type": "object",
  "required": [
    "complaint_id",
    "created_at",
    "complaint_status",
    "app_data",
    "created_by"
  ],
  "properties": {
    "complaint_id": {
      "type": "string",
      "description": "The identifier of the complaint."
    },
    "complaint_number": {
      "type": "string",
      "description": "A human-readable complaint number."
    },
    "created_at": {
      "type": "string",
      "format": "date-time",
      "description": "Time at which the complaint was opened."
    },
    "policy_id": {
      "type": "string",
      "description": "The identifier of the policy attached to this complaint. May initially be omitted."
    },
    "policyholder_id": {
      "type": "string",
      "description": "The identifier of the policyholder for this complaint. May initially be omitted."
    },
    "member_id": {
      "type": "string",
      "description": "The identifier of the member for this complaint. Only used for group scheme policies. May initially be omitted."
    },
    "complaint_status": {
      "type": "string",
      "enum": [
        "open",
        "closed"
      ],
      "description": "Whether the complaint is 'open' or 'closed'."
    },
    "app_data": {
      "type": [
        "object",
        "null"
      ],
      "description": "`null` is allowed. An object containing additional custom data for the complaint.",
      "additionalProperties": true
    },
    "created_by": {
      "type": [
        "object",
        "null"
      ],
      "description": "`null` is allowed. An object indicating the user or API key that created the complaint. See [Authentication](#client-apps)."
    },
    "complainant": {
      "type": [
        "object",
        "null"
      ],
      "description": "Object containing complainant's first name, last name, email and/or cellphone. All fields are optional and can be null.",
      "properties": {
        "first_name": {
          "type": [
            "string",
            "null"
          ],
          "description": "The first name of the complainant."
        },
        "last_name": {
          "type": [
            "string",
            "null"
          ],
          "description": "The last name of the complainant."
        },
        "id_number": {
          "type": [
            "string",
            "null"
          ],
          "description": "The ID number of the complainant."
        },
        "email": {
          "type": [
            "string",
            "null"
          ],
          "description": "The complainant's email address."
        },
        "cellphone": {
          "type": [
            "string",
            "null"
          ],
          "description": "The complainant's cellphone number."
        }
      }
    },
    "policy": {
      "type": "object",
      "description": "The policy object. Included when `include=policy` is specified."
    },
    "policyholder": {
      "type": "object",
      "description": "The policyholder object. Included when `include=policyholder` is specified."
    },
    "member": {
      "type": "object",
      "description": "The member object. Included when `include=member` is specified."
    }
  },
  "example": {
    "complaint_id": "acd6c4af-108e-444d-a90f-e90b67786c74",
    "complaint_number": "CMP-000001",
    "created_at": "2017-10-16T10:12:02.872Z",
    "policy_id": "8349345c-a6c5-4bf9-8ebb-6bbfc1628715",
    "policyholder_id": "3c74e595-48bc-4dd6-8ac7-2dee1c1f397b",
    "member_id": "673b8081-9668-4136-97cc-6ae0debda083",
    "complaint_status": "open",
    "complainant": {
      "first_name": "Erlich",
      "last_name": "Bachman",
      "id_number": "9001015000000",
      "cellphone": "+27821234567",
      "email": "erlich@aviato.com"
    },
    "app_data": {
      "key1": "value 1",
      "key2": "value 2"
    },
    "created_by": {
      "id": "00000000-0000-0000-0000-000000000001",
      "type": "user"
    }
  }
}