aid: runbooks
name: Runbooks
description: >-
  Runbooks is an all-in-one IT operations platform purpose-built for IT teams and managed
  service providers (MSPs). It consolidates ITSM (service desk, ticketing, incident management,
  knowledge base, SLA management), ITAM (hardware and software asset tracking, lifecycle
  management, warranty tracking, QR code asset labels), BizOps (CRM, client management,
  quarterly business reviews, budget forecasting, vendor management), SecOps (audit logs,
  MFA, password management), and Insights (automated reports, satisfaction tracking,
  quality assurance, KPI analytics) into a single integrated system. The platform targets
  IT departments and MSPs managing 50-5,000 users at a flat $25 per tech per month
  pricing model with no tiers or hidden fees. Runbooks is SOC 2 compliant with 99.9% uptime.
type: Index
position: Consumer
access: 3rd-Party
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - ITSM
  - ITAM
  - IT Operations
  - Managed Service Provider
  - Help Desk
  - Asset Management
  - Incident Management
  - Security Operations
  - CRM
  - IT Service Management
url: https://raw.githubusercontent.com/api-evangelist/runbooks/refs/heads/main/apis.yml
created: '2025-01-01'
modified: '2026-05-02'
specificationVersion: '0.19'
apis:
  - aid: runbooks:runbooks
    name: Runbooks IT Operations Platform
    description: >-
      The Runbooks platform provides an integrated IT operations suite covering
      ITSM (service desk, incident management, knowledge base, change management,
      CSAT tracking, SLA management), ITAM (hardware and software asset tracking,
      warranty management, lifecycle management, QR code asset labels), BizOps
      (CRM, client management, quarterly business reviews, budget forecasting,
      vendor management, shipping logs), SecOps (audit logs, MFA, password management),
      and Insights (automated reports, satisfaction tracking, quality assurance,
      KPI analytics). The platform does not currently offer a public REST API;
      all features are accessible via the web application.
    humanURL: https://runbooks.com
    baseURL: https://runbooks.com
    tags:
      - ITSM
      - ITAM
      - IT Operations
      - Managed Service Provider
      - Help Desk
      - Asset Management
      - Incident Management
      - Security Operations
      - CRM
      - Knowledge Management
    properties:
      - type: Documentation
        url: https://runbooks.com
      - type: Website
        url: https://runbooks.com
      - type: Pricing
        url: https://runbooks.com/pricing
      - type: Vocabulary
        url: vocabulary/runbooks-vocabulary.yml
common:
  - type: Website
    url: https://runbooks.com
  - type: Pricing
    url: https://runbooks.com/pricing
  - type: Login
    url: https://app.runbooks.com
  - type: Security
    url: https://runbooks.com/security
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com