name: Rybbon FinOps
description: Financial operations guidance for managing costs on the Rybbon (BHN Rewards) digital rewards platform.
url: https://www.bhnrewards.com/pricing/
costModel:
  type: custom
  description: >
    Rybbon (BHN Rewards) uses a custom pricing model. No publicly listed per-unit
    costs are available. Historical transaction data from procurement sources suggests
    annual contract values range from approximately $2,000 to $61,000, with an average
    near $22,000 per year.
  requiresQuote: true
  contactSales: https://www.bhnrewards.com/contact/
  phone: 888-203-2249
costControls:
  - name: Unclaimed Reward Refunds
    description: >
      All plans include a 100% refund policy for rewards that are issued but never
      claimed within the configured claiming window. This is a key cost-control
      mechanism ensuring budget is not lost to undelivered incentives.
    applicablePlans:
      - On-Demand
      - Annual Subscription
  - name: No Minimum Volume
    description: >
      BHN Rewards does not impose a minimum volume requirement (except for PayPal
      rewards), allowing organizations to control spend by sending only as needed.
    exceptions:
      - PayPal rewards have a minimum volume requirement
  - name: Reward Claiming Window
    description: >
      Organizations can set a configurable claiming window for each reward campaign.
      Rewards not claimed within that window are automatically refunded, preventing
      idle budget loss.
  - name: API Idempotency
    description: >
      Use unique requestId values on all API reward-send calls to prevent accidental
      duplicate charges caused by retry logic. Duplicate submissions return error 2303
      without processing a new reward.
budgetConsiderations:
  - Annual subscription contracts are negotiated directly with BHN Rewards sales.
  - On-Demand (pay-as-you-go) suits low-volume or one-time campaigns to avoid committed spend.
  - API access requires the Annual Subscription tier; factor this into FinOps planning for programmatic reward delivery.
  - Global rewards delivery is supported; factor in currency and local market reward catalog availability.