# Pricing transcribed from the provider's own page — see provenance. Numbers are quoted, not derived.
generated: '2026-10-07'
method: searched
source: https://www.sainapse.ai/pricing
sources:
- https://www.sainapse.ai/pricing
provenance:
  tool: all/0-working/economics/harvest_pricing.py
  run: 20261007T112025
  grounding: every price_text was found verbatim in the fetched page text
audience: business-product
pricing_basis: tiered-subscription
delivery:
  delivery: managed+licensed
  method: page
  read: '2026-10-07'
  evidence: VPC deployment, on-prem connectors, SCIM
  managed_tier: Starter
published: true
note: Tiered monthly platform fees with included AI-handled ticket volume and $0.50 overage; Enterprise
  is custom annual. Annual billing takes 10% off the platform fee. VPC/on-prem deployment offered under
  Enterprise license.
plan_count: 3
currency: USD
plans:
- name: Starter
  price_text: $500 /month
  price: 500
  currency: USD
  period: month
  unit: platform fee
  included_quota: 1,000 AI-handled tickets a month; full resolution engine and assist sidebar; 2 integrations;
    hard spend cap
  overage: $0.50 per extra AI-handled ticket
- name: Growth
  price_text: $2,000 /month
  price: 2000
  currency: USD
  period: month
  unit: platform fee
  included_quota: 5,000 AI-handled tickets a month; 4 integrations incl. Salesforce and ServiceNow; custom
    workflows and AI quality gate; SSO, custom roles, priority support
  overage: $0.50 per extra AI-handled ticket
- name: Enterprise
  price_text: Custom annual
  period: year
  unit: annual license
  included_quota: Committed ticket capacity at committed rates; Document and Account Intelligence; VPC
    deployment, on-prem connectors, SCIM; dedicated CSM and custom SLA
  overage: Committed rates with a true-up rather than overage
rate_limit_statements:
- At the cap, the AI stops taking on new overage work instead of billing you.
- We alert you at 80% and 100% of included volume.
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - hybrid
  - metered
  units: []
  plans:
  - name: Starter
    access: other
    model: hybrid
    model_how: derived
    units:
    - other
    periods:
    - month
  - name: Growth
    access: other
    model: hybrid
    model_how: derived
    units:
    - other
    periods:
    - month
  - name: Enterprise
    access: other
    model: metered
    model_how: derived
    units:
    - other
    periods:
    - year