naftiko: 1.0.0-alpha2
info:
  label: Salesforce Knowledge Management
  description: 'Unified workflow capability for managing Salesforce Knowledge articles across the full article lifecycle:
    creation, editing, categorization, publishing, and surfacing relevant articles for case deflection and agent assistance.'
  tags:
  - Salesforce
  - Knowledge Management
  - Articles
  - Support
  - CRM
  - Customer Service
  created: '2026-05-02'
  modified: '2026-05-06'
binds:
- namespace: env
  keys:
    SALESFORCE_ACCESS_TOKEN: SALESFORCE_ACCESS_TOKEN
capability:
  consumes:
  - type: http
    namespace: salesforce-knowledge
    baseUri: https://{instance}.salesforce.com/services/data/v59.0
    description: Salesforce Knowledge Management REST API
    authentication:
      type: bearer
      token: '{{SALESFORCE_ACCESS_TOKEN}}'
    resources:
    - name: knowledge-articles
      path: /sobjects/KnowledgeArticle
      description: Knowledge article listing
      operations:
      - name: list-knowledge-articles
        method: GET
        description: List all knowledge articles
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: knowledge-article
      path: /sobjects/KnowledgeArticle/{articleId}
      description: Individual article metadata
      operations:
      - name: get-knowledge-article
        method: GET
        description: Get a specific knowledge article
        inputParameters:
        - name: articleId
          in: path
          type: string
          required: true
          description: Salesforce ID of the article
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: knowledge-article-versions
      path: /sobjects/KnowledgeArticleVersion
      description: Article version creation
      operations:
      - name: create-knowledge-article
        method: POST
        description: Create a new knowledge article draft
        body:
          type: json
          data:
            Title: '{{tools.title}}'
            UrlName: '{{tools.urlName}}'
            Summary: '{{tools.summary}}'
            Language: '{{tools.language}}'
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: knowledge-article-version
      path: /sobjects/KnowledgeArticleVersion/{versionId}
      description: Article version operations
      operations:
      - name: update-knowledge-article
        method: PATCH
        description: Update a knowledge article version
        inputParameters:
        - name: versionId
          in: path
          type: string
          required: true
          description: Salesforce ID of the article version
        body:
          type: json
          data:
            Title: '{{tools.title}}'
            Summary: '{{tools.summary}}'
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: delete-knowledge-article
        method: DELETE
        description: Delete a knowledge article version
        inputParameters:
        - name: versionId
          in: path
          type: string
          required: true
          description: Salesforce ID of the article version
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: search-articles
      path: /support/knowledgeArticles
      description: Knowledge article search
      operations:
      - name: search-knowledge-articles
        method: GET
        description: Search and retrieve knowledge articles by channel and category
        inputParameters:
        - name: channel
          in: query
          type: string
          required: false
          description: Channel to filter articles
        - name: categories
          in: query
          type: string
          required: false
          description: Category filter
        - name: sort
          in: query
          type: string
          required: false
          description: Sort field
        - name: pageSize
          in: query
          type: integer
          required: false
          description: Results per page
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: article-detail
      path: /support/knowledgeArticles/{articleId}
      description: Full article content retrieval
      operations:
      - name: get-knowledge-article-detail
        method: GET
        description: Get full content of a knowledge article
        inputParameters:
        - name: articleId
          in: path
          type: string
          required: true
          description: Salesforce ID of the article
        - name: channel
          in: query
          type: string
          required: false
          description: Channel context
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: publish-articles
      path: /actions/standard/publishKnowledgeArticles
      description: Article publishing action
      operations:
      - name: publish-knowledge-articles
        method: POST
        description: Publish one or more knowledge article versions
        body:
          type: json
          data:
            inputs: '{{tools.inputs}}'
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: category-groups
      path: /support/dataCategoryGroups
      description: Data category groups
      operations:
      - name: list-data-category-groups
        method: GET
        description: List data category groups for knowledge
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: data-categories
      path: /support/dataCategoryGroups/{group}/dataCategories
      description: Categories within a group
      operations:
      - name: list-data-categories
        method: GET
        description: List categories in a data category group
        inputParameters:
        - name: group
          in: path
          type: string
          required: true
          description: Category group API name
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: suggested-articles
      path: /support/suggestedArticles
      description: Article suggestions for cases
      operations:
      - name: get-suggested-articles
        method: GET
        description: Get article suggestions based on case content
        inputParameters:
        - name: subject
          in: query
          type: string
          required: false
          description: Case subject for matching
        - name: description
          in: query
          type: string
          required: false
          description: Case description for matching
        - name: limit
          in: query
          type: integer
          required: false
          description: Max number of suggestions
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
  exposes:
  - type: rest
    port: 8080
    namespace: knowledge-management-api
    description: Unified REST API for Salesforce Knowledge Management.
    resources:
    - path: /v1/articles
      name: articles
      description: Knowledge article management
      operations:
      - method: GET
        name: list-knowledge-articles
        description: List all knowledge articles
        call: salesforce-knowledge.list-knowledge-articles
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: create-knowledge-article
        description: Create a knowledge article draft
        call: salesforce-knowledge.create-knowledge-article
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/articles/{articleId}
      name: article
      description: Individual article operations
      operations:
      - method: GET
        name: get-knowledge-article
        description: Get a knowledge article
        call: salesforce-knowledge.get-knowledge-article
        with:
          articleId: rest.articleId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/articles/{articleId}/detail
      name: article-detail
      description: Full article content
      operations:
      - method: GET
        name: get-article-detail
        description: Get full article content
        call: salesforce-knowledge.get-knowledge-article-detail
        with:
          articleId: rest.articleId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/articles/publish
      name: publish-articles
      description: Publish article versions
      operations:
      - method: POST
        name: publish-articles
        description: Publish knowledge articles
        call: salesforce-knowledge.publish-knowledge-articles
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/search
      name: search
      description: Knowledge article search
      operations:
      - method: GET
        name: search-articles
        description: Search knowledge articles
        call: salesforce-knowledge.search-knowledge-articles
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/suggestions
      name: suggestions
      description: Article suggestions for cases
      operations:
      - method: GET
        name: get-suggestions
        description: Get article suggestions
        call: salesforce-knowledge.get-suggested-articles
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/categories
      name: categories
      description: Data category management
      operations:
      - method: GET
        name: list-categories
        description: List data category groups
        call: salesforce-knowledge.list-data-category-groups
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    port: 9090
    namespace: knowledge-management-mcp
    transport: http
    description: MCP server for AI-assisted Salesforce Knowledge Management.
    tools:
    - name: list-knowledge-articles
      description: List all knowledge articles in the Salesforce org
      hints:
        readOnly: true
        idempotent: true
        openWorld: true
      call: salesforce-knowledge.list-knowledge-articles
      outputParameters:
      - type: object
        mapping: $.
    - name: get-knowledge-article
      description: Get metadata for a specific knowledge article by ID
      hints:
        readOnly: true
        idempotent: true
      call: salesforce-knowledge.get-knowledge-article
      with:
        articleId: tools.articleId
      outputParameters:
      - type: object
        mapping: $.
    - name: get-article-full-content
      description: Get the full body content and metadata of a knowledge article
      hints:
        readOnly: true
        idempotent: true
      call: salesforce-knowledge.get-knowledge-article-detail
      with:
        articleId: tools.articleId
      outputParameters:
      - type: object
        mapping: $.
    - name: search-knowledge-articles
      description: Search knowledge articles by keywords, channel, and category filters
      hints:
        readOnly: true
        idempotent: true
        openWorld: true
      call: salesforce-knowledge.search-knowledge-articles
      outputParameters:
      - type: object
        mapping: $.
    - name: get-article-suggestions-for-case
      description: Get relevant article suggestions based on case subject or description
      hints:
        readOnly: true
        idempotent: true
      call: salesforce-knowledge.get-suggested-articles
      outputParameters:
      - type: object
        mapping: $.
    - name: create-knowledge-article
      description: Create a new draft knowledge article
      hints:
        readOnly: false
        destructive: false
      call: salesforce-knowledge.create-knowledge-article
      outputParameters:
      - type: object
        mapping: $.
    - name: update-knowledge-article
      description: Update an existing knowledge article draft
      hints:
        readOnly: false
        idempotent: true
      call: salesforce-knowledge.update-knowledge-article
      with:
        versionId: tools.versionId
      outputParameters:
      - type: object
        mapping: $.
    - name: publish-knowledge-articles
      description: Publish knowledge article versions to configured channels
      hints:
        readOnly: false
        destructive: false
      call: salesforce-knowledge.publish-knowledge-articles
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-knowledge-article
      description: Delete a knowledge article draft version
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: salesforce-knowledge.delete-knowledge-article
      with:
        versionId: tools.versionId
      outputParameters:
      - type: object
        mapping: $.
    - name: list-data-category-groups
      description: List data category groups used to organize knowledge articles
      hints:
        readOnly: true
        idempotent: true
      call: salesforce-knowledge.list-data-category-groups
      outputParameters:
      - type: object
        mapping: $.
    - name: list-data-categories
      description: List categories within a data category group
      hints:
        readOnly: true
        idempotent: true
      call: salesforce-knowledge.list-data-categories
      with:
        group: tools.group
      outputParameters:
      - type: object
        mapping: $.