{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://developer.salesforce.com/schemas/sales-cloud/case.json",
  "title": "Salesforce Case",
  "description": "Represents a case, which is a customer issue or problem. Cases are used to track and manage customer support inquiries, complaints, and service requests. Cases can be associated with accounts, contacts, and assets.",
  "type": "object",
  "properties": {
    "Id": {
      "type": "string",
      "description": "Unique 18-character Salesforce record identifier",
      "pattern": "^[a-zA-Z0-9]{18}$",
      "readOnly": true
    },
    "IsDeleted": {
      "type": "boolean",
      "description": "Indicates whether the record has been moved to the Recycle Bin",
      "readOnly": true
    },
    "MasterRecordId": {
      "type": ["string", "null"],
      "description": "If deleted as result of a merge, ID of the master record",
      "readOnly": true
    },
    "CaseNumber": {
      "type": "string",
      "description": "Auto-number identifier for the case",
      "readOnly": true
    },
    "ContactId": {
      "type": ["string", "null"],
      "description": "ID of the associated Contact"
    },
    "AccountId": {
      "type": ["string", "null"],
      "description": "ID of the associated Account"
    },
    "AssetId": {
      "type": ["string", "null"],
      "description": "ID of the associated Asset"
    },
    "ParentId": {
      "type": ["string", "null"],
      "description": "ID of the parent case (for case hierarchies)"
    },
    "SuppliedName": {
      "type": ["string", "null"],
      "description": "Name of the contact supplied during case creation via Web-to-Case",
      "maxLength": 80
    },
    "SuppliedEmail": {
      "type": ["string", "null"],
      "description": "Email address supplied during case creation",
      "format": "email",
      "maxLength": 80
    },
    "SuppliedPhone": {
      "type": ["string", "null"],
      "description": "Phone number supplied during case creation",
      "maxLength": 40
    },
    "SuppliedCompany": {
      "type": ["string", "null"],
      "description": "Company name supplied during case creation",
      "maxLength": 80
    },
    "Type": {
      "type": ["string", "null"],
      "description": "Type of case",
      "enum": [null, "Mechanical", "Electrical", "Electronic", "Structural", "Other"]
    },
    "Status": {
      "type": "string",
      "description": "Status of the case",
      "enum": ["New", "Working", "Escalated", "Closed"]
    },
    "Reason": {
      "type": ["string", "null"],
      "description": "Reason the case was created",
      "enum": [null, "Installation", "Equipment Complexity", "Performance", "Breakdown", "Equipment Design", "Feedback", "Other"]
    },
    "Origin": {
      "type": ["string", "null"],
      "description": "Source of the case",
      "enum": [null, "Phone", "Email", "Web"]
    },
    "Subject": {
      "type": ["string", "null"],
      "description": "Subject of the case",
      "maxLength": 255
    },
    "Priority": {
      "type": ["string", "null"],
      "description": "Priority of the case",
      "enum": [null, "High", "Medium", "Low"]
    },
    "Description": {
      "type": ["string", "null"],
      "description": "Full description of the case"
    },
    "IsClosed": {
      "type": "boolean",
      "description": "Indicates whether the case is closed",
      "readOnly": true
    },
    "ClosedDate": {
      "type": ["string", "null"],
      "format": "date-time",
      "description": "Date and time when the case was closed",
      "readOnly": true
    },
    "IsEscalated": {
      "type": "boolean",
      "description": "Indicates whether the case has been escalated",
      "default": false
    },
    "OwnerId": {
      "type": "string",
      "description": "ID of the user or queue that owns the case"
    },
    "CreatedDate": {
      "type": "string",
      "format": "date-time",
      "description": "Date and time when this record was created",
      "readOnly": true
    },
    "CreatedById": {
      "type": "string",
      "description": "ID of the user who created this record",
      "readOnly": true
    },
    "LastModifiedDate": {
      "type": "string",
      "format": "date-time",
      "description": "Date and time when this record was last modified",
      "readOnly": true
    },
    "LastModifiedById": {
      "type": "string",
      "description": "ID of the user who last modified this record",
      "readOnly": true
    },
    "SystemModstamp": {
      "type": "string",
      "format": "date-time",
      "readOnly": true
    },
    "ContactPhone": {
      "type": ["string", "null"],
      "description": "Phone number of the associated contact",
      "readOnly": true
    },
    "ContactMobile": {
      "type": ["string", "null"],
      "description": "Mobile phone number of the associated contact",
      "readOnly": true
    },
    "ContactEmail": {
      "type": ["string", "null"],
      "description": "Email of the associated contact",
      "readOnly": true
    },
    "ContactFax": {
      "type": ["string", "null"],
      "description": "Fax of the associated contact",
      "readOnly": true
    },
    "Comments": {
      "type": ["string", "null"],
      "description": "Internal comments associated with this case"
    },
    "LastViewedDate": {
      "type": ["string", "null"],
      "format": "date-time",
      "readOnly": true
    },
    "LastReferencedDate": {
      "type": ["string", "null"],
      "format": "date-time",
      "readOnly": true
    },
    "attributes": {
      "type": "object",
      "properties": {
        "type": {
          "type": "string",
          "const": "Case"
        },
        "url": {
          "type": "string"
        }
      }
    }
  },
  "required": ["Status"]
}