{
  "@context": {
    "@version": 1.1,
    "sfsc": "https://developer.salesforce.com/schemas/service-cloud/",
    "schema": "https://schema.org/",
    "xsd": "http://www.w3.org/2001/XMLSchema#",
    "dcterms": "http://purl.org/dc/terms/",

    "Case": {
      "@id": "sfsc:Case",
      "@context": {
        "caseNumber": "sfsc:caseNumber",
        "subject": "sfsc:subject",
        "description": "schema:description",
        "status": "sfsc:status",
        "priority": "sfsc:priority",
        "origin": "sfsc:origin",
        "type": "sfsc:caseType",
        "contact": {
          "@id": "sfsc:contact",
          "@type": "@id"
        },
        "account": {
          "@id": "sfsc:account",
          "@type": "@id"
        },
        "owner": {
          "@id": "sfsc:owner",
          "@type": "@id"
        },
        "isClosed": {
          "@id": "sfsc:isClosed",
          "@type": "xsd:boolean"
        },
        "isEscalated": {
          "@id": "sfsc:isEscalated",
          "@type": "xsd:boolean"
        },
        "createdDate": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "closedDate": {
          "@id": "sfsc:closedDate",
          "@type": "xsd:dateTime"
        },
        "lastModifiedDate": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        }
      }
    },

    "Contact": {
      "@id": "sfsc:Contact",
      "@context": {
        "firstName": "schema:givenName",
        "lastName": "schema:familyName",
        "email": "schema:email",
        "phone": "schema:telephone",
        "account": {
          "@id": "sfsc:account",
          "@type": "@id"
        }
      }
    },

    "Account": {
      "@id": "sfsc:Account",
      "@context": {
        "name": "schema:name",
        "website": {
          "@id": "schema:url",
          "@type": "@id"
        },
        "industry": "sfsc:industry",
        "phone": "schema:telephone"
      }
    },

    "KnowledgeArticle": {
      "@id": "sfsc:KnowledgeArticle",
      "@context": {
        "title": "schema:headline",
        "summary": "schema:abstract",
        "articleBody": "schema:articleBody",
        "articleNumber": "sfsc:articleNumber",
        "publishStatus": "sfsc:publishStatus",
        "urlName": "sfsc:urlName",
        "language": "schema:inLanguage",
        "createdDate": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "lastPublishedDate": {
          "@id": "sfsc:lastPublishedDate",
          "@type": "xsd:dateTime"
        }
      }
    },

    "ChatSession": {
      "@id": "sfsc:ChatSession",
      "@context": {
        "sessionId": "sfsc:sessionId",
        "visitorName": "schema:name",
        "status": "sfsc:status",
        "startTime": {
          "@id": "sfsc:startTime",
          "@type": "xsd:dateTime"
        },
        "endTime": {
          "@id": "sfsc:endTime",
          "@type": "xsd:dateTime"
        },
        "agent": {
          "@id": "sfsc:agent",
          "@type": "@id"
        }
      }
    },

    "Agent": {
      "@id": "sfsc:Agent",
      "@context": {
        "name": "schema:name",
        "email": "schema:email",
        "isAvailable": {
          "@id": "sfsc:isAvailable",
          "@type": "xsd:boolean"
        },
        "activeChats": {
          "@id": "sfsc:activeChats",
          "@type": "xsd:integer"
        }
      }
    }
  }
}