name: Salesforce API FinOps
specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Salesforce
providerId: salesforce
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - CRM
description: FOCUS-aligned FinOps for Salesforce.
sources:
  - https://www.salesforce.com/sales/pricing/
  - https://www.salesforce.com/pricing/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Salesforce, Inc.
serviceCategory: CRM
billingModel:
  pricingCategory: Per-Seat Subscription
  billingFrequency: Annual
  billingCurrency: USD
focusColumns:
  ServiceName: Salesforce
  ServiceCategory: CRM
  ProviderName: Salesforce
  PublisherName: Salesforce, Inc.
  BillingCurrency: USD
meters:
  - name: user_licenses
    unit: license-month
    aggregation: max
    dimensions:
      - edition
      - user_type
  - name: data_storage
    unit: MB
    aggregation: max
  - name: file_storage
    unit: MB
    aggregation: max
  - name: api_calls
    unit: call
    aggregation: sum
    dimensions:
      - api_type
      - user
  - name: platform_events
    unit: event
    aggregation: sum
  - name: data_cloud_credits
    unit: credit
    aggregation: sum
  - name: einstein_predictions
    unit: prediction
    aggregation: sum
principles:
  - name: Visibility
    description: Setup > Company Information for license usage; Event Monitoring for API attribution.
  - name: Allocation
    description: Use Profile/Permission Set assignment to track license type by team.
  - name: Optimization
    description: Convert unused full users to Platform/Identity licenses; consolidate sandboxes.
  - name: Accountability
    description: Quarterly license audit; renegotiate at renewal based on observed active-user count.