openapi: 3.1.0
info:
  title: Salesforce Bulk API 2.0 Abort Results API
  description: 'Salesforce Bulk API 2.0 is a simplified, REST-based interface for bulk data operations that improves on the original Bulk API. It uses a straightforward job model and supports CSV format for ingest and query jobs, enabling processing of millions of records asynchronously.

    '
  version: v63.0
  contact:
    name: Salesforce Developers
    url: https://developer.salesforce.com/
  license:
    name: Salesforce Developer Terms
    url: https://www.salesforce.com/company/legal/agreements/
servers:
- url: https://{instance}.salesforce.com/services/data/v{version}/jobs
  description: Salesforce Bulk API 2.0 jobs endpoint
  variables:
    instance:
      default: yourInstance
      description: 'The Salesforce instance identifier (e.g., na1, eu3, or a My Domain subdomain like mycompany).

        '
    version:
      default: '63.0'
      description: 'The Salesforce API version number (e.g., 63.0). Use the latest supported version for new integrations.

        '
security:
- BearerAuth: []
tags:
- name: Results
paths:
  /data/v64.0/jobs/query//resultPages:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Get Parallel Results for a Query Job
      description: Retrieves a set of up to 5 job results pages for parallel download.
      operationId: GetParallelResultsforaQueryJob
      parameters:
      - name: Content-Type
        in: header
        description: ''
        required: true
        schema:
          const: application/json
          type: string
          examples:
          - application/json
        example: example_value
      - name: Accept
        in: header
        description: ''
        required: true
        schema:
          type: string
          examples:
          - application/json
        example: example_value
      responses:
        default:
          description: ''
          headers: {}
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/GetParallelResultsforaQueryJob'
                - examples:
                  - resultPages:
                    - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=aBcDeFg4N
                    - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=HiJkLmN4N
                    - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=oPQrStU4N
                    - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=vWxYzz4N
                    - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=NiKmABC4N
                    nextRecordsUrl: /jobs/query/750R0000000zxr8IAA/resultpages?locator=YcApWm4N
                    done: false
                contentMediaType: application/json
              example:
                resultPages:
                - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=aBcDeFg4N
                - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=HiJkLmN4N
                - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=oPQrStU4N
                - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=vWxYzz4N
                - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=NiKmABC4N
                nextRecordsUrl: /jobs/query/750R0000000zxr8IAA/resultpages?locator=YcApWm4N
                done: false
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/jobs/ingest//successfulResults:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Get Job Successful Record Results
      operationId: GetJobSuccessfulRecordResults
      parameters: []
      responses:
        '200':
          description: OK
          headers:
            Date:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Mon, 20 Nov 2023 15:04:15 GMT
            Strict-Transport-Security:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: max-age=63072000; includeSubDomains
            X-Content-Type-Options:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: nosniff
            X-XSS-Protection:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: 1; mode=block
            X-Robots-Tag:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: none
            Cache-Control:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: no-cache,must-revalidate,max-age=0,no-store,private
            Sforce-Limit-Info:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: api-usage=12/15000
            Vary:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Accept-Encoding
            Content-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: gzip
            Transfer-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: chunked
          content:
            text/csv:
              schema:
                type: string
                examples:
                - '"sf__Id","sf__Created",Name

                  '
                contentMediaType: text/csv
              example: '"sf__Id","sf__Created",Name

                '
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/jobs/ingest//failedResults:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Get Job Failed Record Results
      operationId: GetJobFailedRecordResults
      parameters: []
      responses:
        '200':
          description: OK
          headers:
            Date:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Mon, 20 Nov 2023 15:04:29 GMT
            Strict-Transport-Security:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: max-age=63072000; includeSubDomains
            X-Content-Type-Options:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: nosniff
            X-XSS-Protection:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: 1; mode=block
            X-Robots-Tag:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: none
            Cache-Control:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: no-cache,must-revalidate,max-age=0,no-store,private
            Sforce-Limit-Info:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: api-usage=12/15000
            Vary:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Accept-Encoding
            Content-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: gzip
            Transfer-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: chunked
          content:
            text/csv:
              schema:
                type: string
                examples:
                - '"sf__Id","sf__Error",Name

                  '
                contentMediaType: text/csv
              example: '"sf__Id","sf__Error",Name

                '
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/jobs/ingest//unprocessedrecords:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Get Job Unprocessed Record Results
      operationId: GetJobUnprocessedRecordResults
      parameters: []
      responses:
        '200':
          description: OK
          headers:
            Date:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Mon, 20 Nov 2023 15:04:51 GMT
            Strict-Transport-Security:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: max-age=63072000; includeSubDomains
            X-Content-Type-Options:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: nosniff
            X-XSS-Protection:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: 1; mode=block
            X-Robots-Tag:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: none
            Cache-Control:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: no-cache,must-revalidate,max-age=0,no-store,private
            Sforce-Limit-Info:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: api-usage=15/15000
            Vary:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Accept-Encoding
            Content-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: gzip
            Transfer-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: chunked
          content:
            text/csv:
              schema:
                type: string
                examples:
                - 'Name

                  '
                contentMediaType: text/csv
              example: 'Name

                '
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/einstein/ai-evaluations/runs/{runId}/results:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Get Test Results
      description: Generates a response based on the specified prompt template and input parameters ([documentation](https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resources_prompt_template.htm)).
      operationId: Gettestresults
      parameters:
      - name: runId
        in: path
        description: Evaluation ID
        required: true
        schema:
          type: string
        example: '500123'
      responses:
        '200':
          description: OK
          headers:
            Date:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Wed, 10 Sep 2025 13:48:41 GMT
            Transfer-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: chunked
            Connection:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: keep-alive
            X-Content-Type-Options:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: nosniff
            Set-Cookie:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: CookieConsentPolicy=0:1; path=/; expires=Thu, 10-Sep-2026 13:48:38 GMT; Max-Age=31536000; secure
            Sforce-Limit-Info:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: api-usage=185/5000000
            X-Robots-Tag:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: none
            Vary:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: Accept-Encoding
            Content-Encoding:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: gzip
            Cache-Control:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: no-cache,must-revalidate,max-age=0,no-store,private
            Server:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: sfdcedge
            X-SFDC-Request-Id:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: 238f419aa5f27f4e5a4cb714c7dfde45
            X-Request-Id:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: 238f419aa5f27f4e5a4cb714c7dfde45
            X-SFDC-Edge-Cache:
              content:
                text/plain:
                  schema:
                    type: string
                    contentMediaType: text/plain
                  example: MISS
          content:
            application/json:
              schema:
                allOf:
                - $ref: '#/components/schemas/Gettestresults'
                - examples:
                  - endTime: '2025-09-10T13:48:31.000Z'
                    startTime: '2025-09-10T13:46:14.000Z'
                    status: COMPLETED
                    subjectName: Employee_agent_tests
                    testCases:
                    - endTime: '2025-09-10T13:46:30.000Z'
                      generatedData:
                        actionsSequence: '[]'
                        invokedActions: '[[]]'
                        outcome: To check the weather forecast at the resort, please provide the date you'd like to check.
                        sessionId: 019933e0-8597-70de-912b-359082a322b2
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: What's the weather forecast at the resort?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 1
                      testResults:
                      - actualValue: '[]'
                        endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        expectedValue: '[]'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: To check the weather forecast at the resort, please provide the date you'd like to check.
                        endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        expectedValue: Please provide a future date to check the weather forecast.
                        metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information (a future date) to provide the weather forecast, aligning well with the EXPECTED RESPONSE. It is clear and does not include irrelevant information.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer is incomplete as it does not provide the weather forecast at the resort, instead it asks for the date to check the forecast.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the question asked.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:31.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2352
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:46:40.000Z'
                      generatedData:
                        actionsSequence: '['Check_Weather_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-01-01"},"output":{}},"executionLatency":539}]]'
                        outcome: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


                          You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
                        sessionId: 019933e0-858f-7170-9bd7-5564c5e4c85a
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: What's the weather forecast for Jan 1st, 2025 at the resort?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 2
                      testResults:
                      - actualValue: '['Check_Weather_179AU00000038U5']'
                        endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        expectedValue: '['Check_Weather']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


                          You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
                        endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        expectedValue: I can only provide weather forecasts for future dates. Please provide a future date.
                        metricExplainability: The BOT RESPONSE fails to address the user's QUERY for a specific forecast date and incorrectly states that it cannot retrieve the information. It does not align with the EXPECTED RESPONSE, which simply asks for a future date, indicating a misunderstanding of the user's request.
                        metricLabel: output_validation
                        name: output_validation
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        metricExplainability: The answer is very incomplete as it does not provide any information about the weather forecast for Jan 1st, 2025 at the resort, which is the main request. It only mentions that the system did not respond as expected and suggests checking a weather app or website.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        metricExplainability: The answer is generally understandable, but it contains a few grammar errors and sections that are unclear. The phrase 'The system I’d normally use to check this information didn’t respond as expected' is a bit confusing, and the suggestion to check a weather app or website closer to the date is not directly related to the original question.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:42.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 11154
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:46:33.000Z'
                      generatedData:
                        actionsSequence: '['Check_Weather_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-09-11"},"output":{"weather":{"minTemperatureF":60.4,"minTemperatureC":15.8,"maxTemperatureF":78.3,"maxTemperatureC":25.7,"iconName":"rain","description":"On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Reso"}}},"executionLatency":510}]]'
                        outcome: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

                          {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
                        sessionId: 019933e0-8571-720f-a404-546c9c2af263
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: What's the weather forecast for tomorrow at the resort?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 3
                      testResults:
                      - actualValue: '['Check_Weather_179AU00000038U5']'
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: '['Check_Weather']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

                          {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: The weather is expected to be sunny with a high of 85°F.
                        metricExplainability: The BOT RESPONSE provides detailed temperature information and conditions, but it does not align with the EXPECTED RESPONSE, which specifies a sunny forecast with a high of 85°F. The response includes unnecessary details and does not match the expected weather conditions.
                        metricLabel: output_validation
                        name: output_validation
                        result: FAILURE
                        score: 2
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricExplainability: The answer provides the weather forecast for tomorrow at the resort, including the minimum and maximum temperatures in both Celsius and Fahrenheit, as well as the icon name and description. The answer does not miss any important pieces of information, ensuring clarity and accuracy.
                        metricLabel: completeness
                        name: completeness
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the use of 'Coral Cloud Resorts' twice, and the mention of 'On September 11' which is not relevant to the weather forecast for tomorrow. The answer also contains a few grammar errors, such as the use of 'Let me know if you need anything else!' which is not relevant to the weather forecast.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2788
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:46:32.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nonexistent@example.com"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":237}]]'
                        outcome: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
                        sessionId: 019933e0-85a6-74d0-bfa4-841e8c8a03d3
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: Can you provide the details for the contact with email nonexistent@example.com?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 4
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
                        endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        expectedValue: I couldn't find any contact with the email nonexistent@example.com. Please check the email and try again.
                        metricExplainability: The BOT RESPONSE is aligned with the EXPECTED RESPONSE in that it indicates the contact details associated with the provided email address were not found. However, it adds an unnecessary prompt for the user to try a different email or membership number, which is not part of the EXPECTED RESPONSE. Therefore, it slightly deviates from the expected outcome.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        metricExplainability: The answer is very incomplete as it does not provide any contact details for the email address, and instead asks for further input.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        metricExplainability: The answer is easy to understand, and the grammar is correct. The answer clearly states that no contact details were found and offers to try searching with a different email or membership number, which is a coherent response.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:33.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2512
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:46:33.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":256}]]'
                        outcome: 'Here are the contact details for the provided email. Let me know if you need further assistance!

                          {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
                        sessionId: 019933e0-8586-7a38-8b9b-36d0271d9c82
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: Can you find the contact details for the email nediheinsius@example.com?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 5
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: 'Here are the contact details for the provided email. Let me know if you need further assistance!

                          {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: Here are the contact details for Nedi Heinsius.
                        metricExplainability: The BOT RESPONSE provides detailed information about the contact associated with the provided email, but it includes excessive technical data that is not relevant to the user. It does not clearly state the name of the contact as Nedi Heinsius, which is the expected output format. Thus, it partially achieves the goal but lacks clarity and precision.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricExplainability: The answer does not provide any contact details for the email address, only a list of fields and their values from the database. It does not provide any information that can be used to contact the person associated with the email address.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricExplainability: The answer is not coherent at all. It is difficult to understand what the answer is trying to say, and it is riddled with grammar errors. The answer seems to be a JSON object with contact details, but it is not formatted in a way that is easy to read or understand.
                        metricLabel: coherence
                        name: coherence
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: FAILURE
                        score: 2
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:46:34.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2728
                        startTime: '2025-09-10T13:46:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:47:26.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"123456"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":231}]]'
                        outcome: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
                        sessionId: 019933e1-6ff4-79cf-a606-a0affb7e8762
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: Can you find the contact details for the membership number 123456?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 6
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: Here are the contact details for Frayda Dowsing.
                        metricExplainability: The BOT RESPONSE does not achieve the goal of providing the contact details as outlined in the EXPECTED RESPONSE. Instead, it incorrectly states that no contact details were found and asks for further information, which is unnecessary since the membership number should already be sufficient to retrieve the details from the CRM database. Therefore, it fails to align with the expected outcome.
                        metricLabel: output_validation
                        name: output_validation
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricExplainability: The answer does not provide any contact details, which is the main request. It only provides a suggestion to double-check the number or provide additional information, which does not fully address the request.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the query and provides a clear response.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2136
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:47:36.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":472},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7b4GYAR"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our r"}},"executionLatency":8462}]]'
                        outcome: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

                          Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                        sessionId: 019933e1-701f-7837-ad0e-68f7997b92ba
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: Can you create a personalized schedule for the guest with email nediheinsius@example.com?
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 7
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                        endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

                          Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                        endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        expectedValue: Here is the personalized schedule for Nedi Heinsius.
                        metricExplainability: The BOT RESPONSE provides a personalized schedule as requested in the QUERY, but it contains excessive information beyond the expected response, making it less precise. The initial output should have simply confirmed the creation of the schedule without the detailed list of activities and free time suggestions.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not explicitly mention the guest's email address nediheinsius@example.com or provide a personalized schedule for the guest. The answer also does not mention the resort name or the guest's name, which could be considered important information.
                        metricLabel: completeness
                        name: completeness
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the overlapping times and the requirement for free time between activities. The grammar errors are minor and do not significantly impact readability.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:37.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 11834
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:47:41.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":199},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7zDuYAJ"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of"}},"executionLatency":13647}]]'
                        outcome: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

                          Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                        sessionId: 019933e1-6fef-7140-a47b-f96f80fe9be1
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: 'Can you create a personalized schedule for customer with Membership Number

                          10008155?'
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 8
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                        endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

                          Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                        endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        expectedValue: Here is your personalized schedule for today, Sofia Rodriguez.
                        metricExplainability: The BOT RESPONSE provides a personalized schedule but includes unnecessary details and activities that may not be relevant to the user. It also addresses the user as Sofia Rodriguez instead of using their actual name, which could lead to confusion. The response does not fully align with the expected outcome, which is a concise presentation of the schedule without extra information.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not include any information about the customer's membership number or how it relates to the schedule. The answer also does not provide any information about the customer's interests or preferences, which is a key part of creating a personalized schedule.
                        metricLabel: completeness
                        name: completeness
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the mention of 'free time' and the specific activities listed. The grammar is also correct, but the answer could be improved by providing more context or explanation for the schedule.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: FAILURE
                        score: 2
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:42.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 17047
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:48:29.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":189}]]'
                        outcome: How much resort credit would you like to issue to Nedi Heinsius?
                        sessionId: 019933e2-5a89-7002-a35b-12a7b351a7c2
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: I need a resort credit issued to my account. My email is nediheinsius@example.com.
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 9
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: How much resort credit would you like to issue to Nedi Heinsius?
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: Please provide the amount for the resort credit.
                        metricExplainability: The BOT RESPONSE correctly prompts the user for the amount of resort credit, which aligns with the EXPECTED RESPONSE. However, it mistakenly includes the placeholder Nedi Heinsius instead of simply asking for the amount directly, which introduces unnecessary ambiguity. Overall, it is clear and aims to collect the required information.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricExplainability: The answer does not provide any information about the resort credit, such as the amount or the account it will be issued to, which are the main points of the request.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricExplainability: The answer is a question and does not provide any resort credit, making it difficult to understand what the answer is trying to say. It also lacks any context or information about the resort credit.
                        metricLabel: coherence
                        name: coherence
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 3777
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:48:29.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":227},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7b4FYAR"},"output":{"creditId":"a01AU00000xd7sUYAQ"}},"executionLatency":243}]]'
                        outcome: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

                          a01AU00000xd7sUYAQ'
                        sessionId: 019933e2-5a5f-7622-8dba-904115dfc0a4
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: Please issue a $100 resort credit to the contact with email fraydadowsing@example.com.
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 10
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

                          a01AU00000xd7sUYAQ'
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: A $100 resort credit has been issued to Frayda Dowsing.
                        metricExplainability: The BOT RESPONSE successfully confirms the issuance of the $100 resort credit to Frayda Dowsing, which fully aligns with the EXPECTED RESPONSE. However, it includes an unnecessary additional phrase asking if further assistance is needed, which is not part of the EXPECTED RESPONSE.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricExplainability: The answer does not provide the email address of the contact to whom the resort credit was issued, which is a crucial piece of information. The answer also includes an irrelevant code 'a01AU00000xd7sUYAQ' which is not part of the context.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricExplainability: The answer is difficult to understand, and it contains multiple grammar errors that affect clarity. The phrase 'Let me know if there's anything else I can assist with!' seems out of place and does not contribute to the coherence of the answer.
                        metricLabel: coherence
                        name: coherence
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:30.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 3519
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:47:30.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":196},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7zDuYAJ"},"output":{"creditId":"a01AU00000xbStAYAU"}},"executionLatency":254}]]'
                        outcome: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

                          a01AU00000xbStAYAU'
                        sessionId: 019933e1-7010-7b01-98d2-00689ea0ae63
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: 'I need a $100 resort credit issued to the customer with Membership Number

                          10008155?'
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 11
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                        endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

                          a01AU00000xbStAYAU'
                        endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        expectedValue: A $100 resort credit has been issued to your account, Sofia Rodriguez.
                        metricExplainability: The BOT RESPONSE confirms the issuance of the resort credit but includes an irrelevant identifier (a01AU00000xbStAYAU) that is not part of the EXPECTED RESPONSE. It does not clearly state the membership number or provide the user's name, which is implied in the QUERY. Therefore, it partially aligns with the EXPECTED RESPONSE but includes unnecessary information.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer does not provide the required resort credit to the customer with Membership Number 10008155, and instead provides a generic message and an unknown code. The answer is very incomplete as it misses the crucial information about the resort credit.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer is generally understandable, but the second sentence is unclear and contains a grammar error. The phrase 'Let me know if there's anything else I can assist you with!' is not directly related to the main task of issuing a resort credit.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:31.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 3803
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:47:27.000Z'
                      generatedData:
                        actionsSequence: '[]'
                        citations: '[ ]'
                        invokedActions: '[[]]'
                        outcome: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
                        sessionId: 019933e1-701c-77b2-bcba-b8a3b8e1dbb2
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: I need to issue $50 resort credits to multiple contacts.
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 12
                      testResults:
                      - actualValue: '[]'
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: '[]'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: Please provide the emails or contact IDs of the contacts to issue the credits.
                        metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information to achieve the goal of issuing resort credits. However, it slightly deviates from the EXPECTED RESPONSE by including names and membership numbers as options, which are not mentioned in the EXPECTED RESPONSE. This makes it slightly ambiguous, but it still aligns with the overall goal.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricExplainability: The answer is very incomplete as it does not provide the resort credits to the contacts, instead it asks for the list of contacts.
                        metricLabel: completeness
                        name: completeness
                        result: FAILURE
                        score: 1
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricExplainability: The answer is easy to understand, and the language is clear. There are no significant grammar errors that affect readability.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:47:27.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 2158
                        startTime: '2025-09-10T13:47:16.000Z'
                        status: COMPLETED
                    - endTime: '2025-09-10T13:48:29.000Z'
                      generatedData:
                        actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
                        citations: '[ ]'
                        invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":208},{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":217},{"function":{"name":"Issue_Bulk_Resort_Credits_179AU00000038U5","input":{"amount":"50","contactRecords":"[{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4GYAR\",\"data\":{\"Id\":\"003AU00001J7b4GYAR\"}},{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4FYAR\",\"data\":{\"Id\":\"003AU00001J7b4FYAR\"}}]"},"output":{"message":"Issued $50 resort credit to 2 customers."}},"executionLatency":321}]]'
                        outcome: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

                          Issued $50 resort credit to 2 customers.'
                        sessionId: 019933e2-5a71-7cbe-b8b0-002b6f876902
                        topic: Customer_Service_Assistant_16jAU0000003zGf
                      inputs:
                        contextVariables: {}
                        conversationHistory: []
                        utterance: I need to issue $50 resort credits to two contacts. Their emails are nediheinsius@example.com and fraydadowsing@example.com.
                      startTime: '2025-09-10T13:46:14.000Z'
                      status: COMPLETED
                      testNumber: 13
                      testResults:
                      - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
                        endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Get_Customer_From_Email_or_Membership_Number', 'Issue_Bulk_Resort_Credits']'
                        metricLabel: actions_assertion
                        name: actions_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

                          Issued $50 resort credit to 2 customers.'
                        endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        expectedValue: Bulk resort credits of $50 have been issued to the specified contacts.
                        metricExplainability: BOT RESPONSE accurately confirms the issuance of $50 resort credits to the specified contacts, aligning well with the EXPECTED RESPONSE. It is clear and precise, providing the necessary information without irrelevant details.
                        metricLabel: output_validation
                        name: output_validation
                        result: PASS
                        score: 5
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                        endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        expectedValue: Customer_Service_Assistant
                        metricLabel: topic_assertion
                        name: topic_assertion
                        result: PASS
                        score: 1
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer provides the correct information about the resort credits being issued to two contacts, and it also includes additional information about the process, which is not requested. However, it does not provide any details about the specific emails of the contacts, which is requested in the context.
                        metricLabel: completeness
                        name: completeness
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        metricExplainability: The answer is easy to understand, free of significant grammar errors, and flows well when read by itself. The answer is concise and clear, making it easy to understand the outcome of the task.
                        metricLabel: coherence
                        name: coherence
                        result: PASS
                        score: 4
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        metricLabel: conciseness
                        name: conciseness
                        result: PASS
                        score: 3
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                      - endTime: '2025-09-10T13:48:31.000Z'
                        errorCode: 0
                        metricLabel: output_latency_milliseconds
                        name: output_latency_milliseconds
                        score: 4851
                        startTime: '2025-09-10T13:48:16.000Z'
                        status: COMPLETED
                contentMediaType: application/json
              example:
                endTime: '2025-09-10T13:48:31.000Z'
                startTime: '2025-09-10T13:46:14.000Z'
                status: COMPLETED
                subjectName: Employee_agent_tests
                testCases:
                - endTime: '2025-09-10T13:46:30.000Z'
                  generatedData:
                    actionsSequence: '[]'
                    invokedActions: '[[]]'
                    outcome: To check the weather forecast at the resort, please provide the date you'd like to check.
                    sessionId: 019933e0-8597-70de-912b-359082a322b2
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: What's the weather forecast at the resort?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 1
                  testResults:
                  - actualValue: '[]'
                    endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    expectedValue: '[]'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: To check the weather forecast at the resort, please provide the date you'd like to check.
                    endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    expectedValue: Please provide a future date to check the weather forecast.
                    metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information (a future date) to provide the weather forecast, aligning well with the EXPECTED RESPONSE. It is clear and does not include irrelevant information.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer is incomplete as it does not provide the weather forecast at the resort, instead it asks for the date to check the forecast.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the question asked.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:31.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2352
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:46:40.000Z'
                  generatedData:
                    actionsSequence: '['Check_Weather_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-01-01"},"output":{}},"executionLatency":539}]]'
                    outcome: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


                      You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
                    sessionId: 019933e0-858f-7170-9bd7-5564c5e4c85a
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: What's the weather forecast for Jan 1st, 2025 at the resort?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 2
                  testResults:
                  - actualValue: '['Check_Weather_179AU00000038U5']'
                    endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    expectedValue: '['Check_Weather']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


                      You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
                    endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    expectedValue: I can only provide weather forecasts for future dates. Please provide a future date.
                    metricExplainability: The BOT RESPONSE fails to address the user's QUERY for a specific forecast date and incorrectly states that it cannot retrieve the information. It does not align with the EXPECTED RESPONSE, which simply asks for a future date, indicating a misunderstanding of the user's request.
                    metricLabel: output_validation
                    name: output_validation
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    metricExplainability: The answer is very incomplete as it does not provide any information about the weather forecast for Jan 1st, 2025 at the resort, which is the main request. It only mentions that the system did not respond as expected and suggests checking a weather app or website.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    metricExplainability: The answer is generally understandable, but it contains a few grammar errors and sections that are unclear. The phrase 'The system I’d normally use to check this information didn’t respond as expected' is a bit confusing, and the suggestion to check a weather app or website closer to the date is not directly related to the original question.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:42.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 11154
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:46:33.000Z'
                  generatedData:
                    actionsSequence: '['Check_Weather_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-09-11"},"output":{"weather":{"minTemperatureF":60.4,"minTemperatureC":15.8,"maxTemperatureF":78.3,"maxTemperatureC":25.7,"iconName":"rain","description":"On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Reso"}}},"executionLatency":510}]]'
                    outcome: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

                      {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
                    sessionId: 019933e0-8571-720f-a404-546c9c2af263
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: What's the weather forecast for tomorrow at the resort?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 3
                  testResults:
                  - actualValue: '['Check_Weather_179AU00000038U5']'
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: '['Check_Weather']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

                      {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: The weather is expected to be sunny with a high of 85°F.
                    metricExplainability: The BOT RESPONSE provides detailed temperature information and conditions, but it does not align with the EXPECTED RESPONSE, which specifies a sunny forecast with a high of 85°F. The response includes unnecessary details and does not match the expected weather conditions.
                    metricLabel: output_validation
                    name: output_validation
                    result: FAILURE
                    score: 2
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricExplainability: The answer provides the weather forecast for tomorrow at the resort, including the minimum and maximum temperatures in both Celsius and Fahrenheit, as well as the icon name and description. The answer does not miss any important pieces of information, ensuring clarity and accuracy.
                    metricLabel: completeness
                    name: completeness
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the use of 'Coral Cloud Resorts' twice, and the mention of 'On September 11' which is not relevant to the weather forecast for tomorrow. The answer also contains a few grammar errors, such as the use of 'Let me know if you need anything else!' which is not relevant to the weather forecast.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2788
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:46:32.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nonexistent@example.com"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":237}]]'
                    outcome: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
                    sessionId: 019933e0-85a6-74d0-bfa4-841e8c8a03d3
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: Can you provide the details for the contact with email nonexistent@example.com?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 4
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
                    endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    expectedValue: I couldn't find any contact with the email nonexistent@example.com. Please check the email and try again.
                    metricExplainability: The BOT RESPONSE is aligned with the EXPECTED RESPONSE in that it indicates the contact details associated with the provided email address were not found. However, it adds an unnecessary prompt for the user to try a different email or membership number, which is not part of the EXPECTED RESPONSE. Therefore, it slightly deviates from the expected outcome.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    metricExplainability: The answer is very incomplete as it does not provide any contact details for the email address, and instead asks for further input.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    metricExplainability: The answer is easy to understand, and the grammar is correct. The answer clearly states that no contact details were found and offers to try searching with a different email or membership number, which is a coherent response.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:33.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2512
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:46:33.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":256}]]'
                    outcome: 'Here are the contact details for the provided email. Let me know if you need further assistance!

                      {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
                    sessionId: 019933e0-8586-7a38-8b9b-36d0271d9c82
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: Can you find the contact details for the email nediheinsius@example.com?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 5
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: 'Here are the contact details for the provided email. Let me know if you need further assistance!

                      {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: Here are the contact details for Nedi Heinsius.
                    metricExplainability: The BOT RESPONSE provides detailed information about the contact associated with the provided email, but it includes excessive technical data that is not relevant to the user. It does not clearly state the name of the contact as Nedi Heinsius, which is the expected output format. Thus, it partially achieves the goal but lacks clarity and precision.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricExplainability: The answer does not provide any contact details for the email address, only a list of fields and their values from the database. It does not provide any information that can be used to contact the person associated with the email address.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricExplainability: The answer is not coherent at all. It is difficult to understand what the answer is trying to say, and it is riddled with grammar errors. The answer seems to be a JSON object with contact details, but it is not formatted in a way that is easy to read or understand.
                    metricLabel: coherence
                    name: coherence
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: FAILURE
                    score: 2
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:46:34.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2728
                    startTime: '2025-09-10T13:46:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:47:26.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"123456"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":231}]]'
                    outcome: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
                    sessionId: 019933e1-6ff4-79cf-a606-a0affb7e8762
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: Can you find the contact details for the membership number 123456?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 6
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    expectedValue: Here are the contact details for Frayda Dowsing.
                    metricExplainability: The BOT RESPONSE does not achieve the goal of providing the contact details as outlined in the EXPECTED RESPONSE. Instead, it incorrectly states that no contact details were found and asks for further information, which is unnecessary since the membership number should already be sufficient to retrieve the details from the CRM database. Therefore, it fails to align with the expected outcome.
                    metricLabel: output_validation
                    name: output_validation
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricExplainability: The answer does not provide any contact details, which is the main request. It only provides a suggestion to double-check the number or provide additional information, which does not fully address the request.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the query and provides a clear response.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2136
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:47:36.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":472},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7b4GYAR"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our r"}},"executionLatency":8462}]]'
                    outcome: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

                      Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                    sessionId: 019933e1-701f-7837-ad0e-68f7997b92ba
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: Can you create a personalized schedule for the guest with email nediheinsius@example.com?
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 7
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                    endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

                      Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                    endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    expectedValue: Here is the personalized schedule for Nedi Heinsius.
                    metricExplainability: The BOT RESPONSE provides a personalized schedule as requested in the QUERY, but it contains excessive information beyond the expected response, making it less precise. The initial output should have simply confirmed the creation of the schedule without the detailed list of activities and free time suggestions.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not explicitly mention the guest's email address nediheinsius@example.com or provide a personalized schedule for the guest. The answer also does not mention the resort name or the guest's name, which could be considered important information.
                    metricLabel: completeness
                    name: completeness
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the overlapping times and the requirement for free time between activities. The grammar errors are minor and do not significantly impact readability.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:37.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 11834
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:47:41.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":199},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7zDuYAJ"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of"}},"executionLatency":13647}]]'
                    outcome: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

                      Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                    sessionId: 019933e1-6fef-7140-a47b-f96f80fe9be1
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: 'Can you create a personalized schedule for customer with Membership Number

                      10008155?'
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 8
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
                    endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

                      Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
                    endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    expectedValue: Here is your personalized schedule for today, Sofia Rodriguez.
                    metricExplainability: The BOT RESPONSE provides a personalized schedule but includes unnecessary details and activities that may not be relevant to the user. It also addresses the user as Sofia Rodriguez instead of using their actual name, which could lead to confusion. The response does not fully align with the expected outcome, which is a concise presentation of the schedule without extra information.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
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                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not include any information about the customer's membership number or how it relates to the schedule. The answer also does not provide any information about the customer's interests or preferences, which is a key part of creating a personalized schedule.
                    metricLabel: completeness
                    name: completeness
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the mention of 'free time' and the specific activities listed. The grammar is also correct, but the answer could be improved by providing more context or explanation for the schedule.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: FAILURE
                    score: 2
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:42.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 17047
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:48:29.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":189}]]'
                    outcome: How much resort credit would you like to issue to Nedi Heinsius?
                    sessionId: 019933e2-5a89-7002-a35b-12a7b351a7c2
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: I need a resort credit issued to my account. My email is nediheinsius@example.com.
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 9
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: How much resort credit would you like to issue to Nedi Heinsius?
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: Please provide the amount for the resort credit.
                    metricExplainability: The BOT RESPONSE correctly prompts the user for the amount of resort credit, which aligns with the EXPECTED RESPONSE. However, it mistakenly includes the placeholder Nedi Heinsius instead of simply asking for the amount directly, which introduces unnecessary ambiguity. Overall, it is clear and aims to collect the required information.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricExplainability: The answer does not provide any information about the resort credit, such as the amount or the account it will be issued to, which are the main points of the request.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricExplainability: The answer is a question and does not provide any resort credit, making it difficult to understand what the answer is trying to say. It also lacks any context or information about the resort credit.
                    metricLabel: coherence
                    name: coherence
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 3777
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:48:29.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":227},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7b4FYAR"},"output":{"creditId":"a01AU00000xd7sUYAQ"}},"executionLatency":243}]]'
                    outcome: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

                      a01AU00000xd7sUYAQ'
                    sessionId: 019933e2-5a5f-7622-8dba-904115dfc0a4
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: Please issue a $100 resort credit to the contact with email fraydadowsing@example.com.
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 10
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

                      a01AU00000xd7sUYAQ'
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: A $100 resort credit has been issued to Frayda Dowsing.
                    metricExplainability: The BOT RESPONSE successfully confirms the issuance of the $100 resort credit to Frayda Dowsing, which fully aligns with the EXPECTED RESPONSE. However, it includes an unnecessary additional phrase asking if further assistance is needed, which is not part of the EXPECTED RESPONSE.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricExplainability: The answer does not provide the email address of the contact to whom the resort credit was issued, which is a crucial piece of information. The answer also includes an irrelevant code 'a01AU00000xd7sUYAQ' which is not part of the context.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricExplainability: The answer is difficult to understand, and it contains multiple grammar errors that affect clarity. The phrase 'Let me know if there's anything else I can assist with!' seems out of place and does not contribute to the coherence of the answer.
                    metricLabel: coherence
                    name: coherence
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:30.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 3519
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:47:30.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":196},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7zDuYAJ"},"output":{"creditId":"a01AU00000xbStAYAU"}},"executionLatency":254}]]'
                    outcome: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

                      a01AU00000xbStAYAU'
                    sessionId: 019933e1-7010-7b01-98d2-00689ea0ae63
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: 'I need a $100 resort credit issued to the customer with Membership Number

                      10008155?'
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 11
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
                    endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

                      a01AU00000xbStAYAU'
                    endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    expectedValue: A $100 resort credit has been issued to your account, Sofia Rodriguez.
                    metricExplainability: The BOT RESPONSE confirms the issuance of the resort credit but includes an irrelevant identifier (a01AU00000xbStAYAU) that is not part of the EXPECTED RESPONSE. It does not clearly state the membership number or provide the user's name, which is implied in the QUERY. Therefore, it partially aligns with the EXPECTED RESPONSE but includes unnecessary information.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer does not provide the required resort credit to the customer with Membership Number 10008155, and instead provides a generic message and an unknown code. The answer is very incomplete as it misses the crucial information about the resort credit.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer is generally understandable, but the second sentence is unclear and contains a grammar error. The phrase 'Let me know if there's anything else I can assist you with!' is not directly related to the main task of issuing a resort credit.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:31.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 3803
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:47:27.000Z'
                  generatedData:
                    actionsSequence: '[]'
                    citations: '[ ]'
                    invokedActions: '[[]]'
                    outcome: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
                    sessionId: 019933e1-701c-77b2-bcba-b8a3b8e1dbb2
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: I need to issue $50 resort credits to multiple contacts.
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 12
                  testResults:
                  - actualValue: '[]'
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    expectedValue: '[]'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    expectedValue: Please provide the emails or contact IDs of the contacts to issue the credits.
                    metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information to achieve the goal of issuing resort credits. However, it slightly deviates from the EXPECTED RESPONSE by including names and membership numbers as options, which are not mentioned in the EXPECTED RESPONSE. This makes it slightly ambiguous, but it still aligns with the overall goal.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
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                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricExplainability: The answer is very incomplete as it does not provide the resort credits to the contacts, instead it asks for the list of contacts.
                    metricLabel: completeness
                    name: completeness
                    result: FAILURE
                    score: 1
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricExplainability: The answer is easy to understand, and the language is clear. There are no significant grammar errors that affect readability.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:47:27.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 2158
                    startTime: '2025-09-10T13:47:16.000Z'
                    status: COMPLETED
                - endTime: '2025-09-10T13:48:29.000Z'
                  generatedData:
                    actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
                    citations: '[ ]'
                    invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & 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States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":208},{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":217},{"function":{"name":"Issue_Bulk_Resort_Credits_179AU00000038U5","input":{"amount":"50","contactRecords":"[{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4GYAR\",\"data\":{\"Id\":\"003AU00001J7b4GYAR\"}},{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4FYAR\",\"data\":{\"Id\":\"003AU00001J7b4FYAR\"}}]"},"output":{"message":"Issued $50 resort credit to 2 customers."}},"executionLatency":321}]]'
                    outcome: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

                      Issued $50 resort credit to 2 customers.'
                    sessionId: 019933e2-5a71-7cbe-b8b0-002b6f876902
                    topic: Customer_Service_Assistant_16jAU0000003zGf
                  inputs:
                    contextVariables: {}
                    conversationHistory: []
                    utterance: I need to issue $50 resort credits to two contacts. Their emails are nediheinsius@example.com and fraydadowsing@example.com.
                  startTime: '2025-09-10T13:46:14.000Z'
                  status: COMPLETED
                  testNumber: 13
                  testResults:
                  - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
                    endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Get_Customer_From_Email_or_Membership_Number', 'Issue_Bulk_Resort_Credits']'
                    metricLabel: actions_assertion
                    name: actions_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

                      Issued $50 resort credit to 2 customers.'
                    endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    expectedValue: Bulk resort credits of $50 have been issued to the specified contacts.
                    metricExplainability: BOT RESPONSE accurately confirms the issuance of $50 resort credits to the specified contacts, aligning well with the EXPECTED RESPONSE. It is clear and precise, providing the necessary information without irrelevant details.
                    metricLabel: output_validation
                    name: output_validation
                    result: PASS
                    score: 5
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - actualValue: Customer_Service_Assistant_16jAU0000003zGf
                    endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    expectedValue: Customer_Service_Assistant
                    metricLabel: topic_assertion
                    name: topic_assertion
                    result: PASS
                    score: 1
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer provides the correct information about the resort credits being issued to two contacts, and it also includes additional information about the process, which is not requested. However, it does not provide any details about the specific emails of the contacts, which is requested in the context.
                    metricLabel: completeness
                    name: completeness
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    metricExplainability: The answer is easy to understand, free of significant grammar errors, and flows well when read by itself. The answer is concise and clear, making it easy to understand the outcome of the task.
                    metricLabel: coherence
                    name: coherence
                    result: PASS
                    score: 4
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    metricLabel: conciseness
                    name: conciseness
                    result: PASS
                    score: 3
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
                  - endTime: '2025-09-10T13:48:31.000Z'
                    errorCode: 0
                    metricLabel: output_latency_milliseconds
                    name: output_latency_milliseconds
                    score: 4851
                    startTime: '2025-09-10T13:48:16.000Z'
                    status: COMPLETED
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/sobjects/{SOBJECT_API_NAME}/listviews/{LIST_VIEW_ID}/results:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce List View Results
      description: Returns detailed information about a list view, including the ID, the columns, and the SOQL query.
      operationId: ListViewResults
      parameters:
      - name: SOBJECT_API_NAME
        in: path
        description: ''
        required: true
        schema:
          type: string
        example: example_value
      - name: LIST_VIEW_ID
        in: path
        description: ''
        required: true
        schema:
          type: string
        example: '500123'
      - name: Content-Type
        in: header
        description: ''
        required: true
        schema:
          const: application/json
          type: string
          examples:
          - application/json
        example: example_value
      responses:
        '200':
          description: ''
          headers: {}
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
  /data/v64.0/search/suggestions:
    parameters: []
    get:
      tags:
      - Results
      summary: Salesforce Search for Records Suggested by Autocomplete and Instant Results
      description: 'Returns a list of suggested records whose names match the user’s search string. The suggestions resource provides autocomplete results and instant results for users to navigate directly to likely relevant records, before performing a full search.


        https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_search_suggest_records.htm'
      operationId: SearchforRecordsSuggestedbyAutocompleteandInstantResults
      parameters:
      - name: q
        in: query
        description: ''
        required: true
        style: form
        explode: true
        schema:
          type: string
        example: example_value
      - name: sobject
        in: query
        description: ''
        required: true
        style: form
        explode: true
        schema:
          type: string
        example: example_value
      - name: Content-Type
        in: header
        description: ''
        required: true
        schema:
          const: application/json
          type: string
          examples:
          - application/json
        example: example_value
      responses:
        '200':
          description: ''
          headers: {}
      deprecated: false
      servers:
      - url: https://services
        variables: {}
      x-api-evangelist-processing:
        PascalCaseOperationSummaries: true
        ChooseTags: true
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
components:
  schemas:
    Inputs:
      title: Inputs
      required:
      - contextVariables
      - conversationHistory
      - utterance
      type: object
      properties:
        contextVariables:
          type: object
          example: example_value
        conversationHistory:
          type: array
          items:
            type: string
          description: ''
          example: []
        utterance:
          type: string
          example: example_value
      examples:
      - contextVariables: {}
        conversationHistory: []
        utterance: What's the weather forecast at the resort?
    GeneratedData:
      title: GeneratedData
      required:
      - actionsSequence
      - invokedActions
      - outcome
      - sessionId
      - topic
      type: object
      properties:
        actionsSequence:
          type: string
          example: example_value
        invokedActions:
          type: string
          example: example_value
        outcome:
          type: string
          example: example_value
        sessionId:
          type: string
          example: '500123'
        topic:
          type: string
          example: example_value
        citations:
          type: string
          example: example_value
      examples:
      - actionsSequence: '[]'
        invokedActions: '[[]]'
        outcome: To check the weather forecast at the resort, please provide the date you'd like to check.
        sessionId: 019933e0-8597-70de-912b-359082a322b2
        topic: Customer_Service_Assistant_16jAU0000003zGf
    Gettestresults:
      title: Gettestresults
      required:
      - endTime
      - startTime
      - status
      - subjectName
      - testCases
      type: object
      properties:
        endTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        startTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        status:
          type: string
          example: example_value
        subjectName:
          type: string
          example: example_value
        testCases:
          type: array
          items:
            $ref: '#/components/schemas/TestCase'
          description: ''
          example: []
      examples:
      - endTime: '2025-09-10T13:48:31.000Z'
        startTime: '2025-09-10T13:46:14.000Z'
        status: COMPLETED
        subjectName: Employee_agent_tests
        testCases:
        - endTime: '2025-09-10T13:46:30.000Z'
          generatedData:
            actionsSequence: '[]'
            invokedActions: '[[]]'
            outcome: To check the weather forecast at the resort, please provide the date you'd like to check.
            sessionId: 019933e0-8597-70de-912b-359082a322b2
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: What's the weather forecast at the resort?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 1
          testResults:
          - actualValue: '[]'
            endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            expectedValue: '[]'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: To check the weather forecast at the resort, please provide the date you'd like to check.
            endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            expectedValue: Please provide a future date to check the weather forecast.
            metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information (a future date) to provide the weather forecast, aligning well with the EXPECTED RESPONSE. It is clear and does not include irrelevant information.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 5
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            metricExplainability: The answer is incomplete as it does not provide the weather forecast at the resort, instead it asks for the date to check the forecast.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the question asked.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 4
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:31.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2352
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:46:40.000Z'
          generatedData:
            actionsSequence: '['Check_Weather_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-01-01"},"output":{}},"executionLatency":539}]]'
            outcome: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


              You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
            sessionId: 019933e0-858f-7170-9bd7-5564c5e4c85a
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: What's the weather forecast for Jan 1st, 2025 at the resort?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 2
          testResults:
          - actualValue: '['Check_Weather_179AU00000038U5']'
            endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            expectedValue: '['Check_Weather']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: 'Hmm, it looks like I wasn’t able to retrieve the weather forecast for January 1st, 2025. The system I’d normally use to check this information didn’t respond as expected.


              You might want to try checking a weather app or website closer to the date for the most accurate forecast. Let me know if there’s anything else I can help with! (Session ID: 019933e0-858f-7170-9bd7-5564c5e4c85a)'
            endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            expectedValue: I can only provide weather forecasts for future dates. Please provide a future date.
            metricExplainability: The BOT RESPONSE fails to address the user's QUERY for a specific forecast date and incorrectly states that it cannot retrieve the information. It does not align with the EXPECTED RESPONSE, which simply asks for a future date, indicating a misunderstanding of the user's request.
            metricLabel: output_validation
            name: output_validation
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            metricExplainability: The answer is very incomplete as it does not provide any information about the weather forecast for Jan 1st, 2025 at the resort, which is the main request. It only mentions that the system did not respond as expected and suggests checking a weather app or website.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            metricExplainability: The answer is generally understandable, but it contains a few grammar errors and sections that are unclear. The phrase 'The system I’d normally use to check this information didn’t respond as expected' is a bit confusing, and the suggestion to check a weather app or website closer to the date is not directly related to the original question.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 3
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:42.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 11154
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:46:33.000Z'
          generatedData:
            actionsSequence: '['Check_Weather_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Check_Weather_179AU00000038U5","input":{"dateToCheck":"2025-09-11"},"output":{"weather":{"minTemperatureF":60.4,"minTemperatureC":15.8,"maxTemperatureF":78.3,"maxTemperatureC":25.7,"iconName":"rain","description":"On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Reso"}}},"executionLatency":510}]]'
            outcome: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

              {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
            sessionId: 019933e0-8571-720f-a404-546c9c2af263
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: What's the weather forecast for tomorrow at the resort?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 3
          testResults:
          - actualValue: '['Check_Weather_179AU00000038U5']'
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: '['Check_Weather']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: 'Here's the weather forecast for tomorrow at Coral Cloud Resorts. Let me know if you need anything else!

              {minTemperatureF=60.4, minTemperatureC=15.8, maxTemperatureF=78.3, maxTemperatureC=25.7, iconName=rain, description=On September 11, temperature will be between 15.8°C (60.4°F) and 25.7°C (78.3°F) at Coral Cloud Resorts.}'
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: The weather is expected to be sunny with a high of 85°F.
            metricExplainability: The BOT RESPONSE provides detailed temperature information and conditions, but it does not align with the EXPECTED RESPONSE, which specifies a sunny forecast with a high of 85°F. The response includes unnecessary details and does not match the expected weather conditions.
            metricLabel: output_validation
            name: output_validation
            result: FAILURE
            score: 2
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricExplainability: The answer provides the weather forecast for tomorrow at the resort, including the minimum and maximum temperatures in both Celsius and Fahrenheit, as well as the icon name and description. The answer does not miss any important pieces of information, ensuring clarity and accuracy.
            metricLabel: completeness
            name: completeness
            result: PASS
            score: 4
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the use of 'Coral Cloud Resorts' twice, and the mention of 'On September 11' which is not relevant to the weather forecast for tomorrow. The answer also contains a few grammar errors, such as the use of 'Let me know if you need anything else!' which is not relevant to the weather forecast.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 3
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 4
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2788
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:46:32.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nonexistent@example.com"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":237}]]'
            outcome: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
            sessionId: 019933e0-85a6-74d0-bfa4-841e8c8a03d3
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: Can you provide the details for the contact with email nonexistent@example.com?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 4
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: I couldn't find any contact details associated with the email address "nonexistent@example.com". Let me know if you'd like me to try searching with a different email or membership number!
            endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            expectedValue: I couldn't find any contact with the email nonexistent@example.com. Please check the email and try again.
            metricExplainability: The BOT RESPONSE is aligned with the EXPECTED RESPONSE in that it indicates the contact details associated with the provided email address were not found. However, it adds an unnecessary prompt for the user to try a different email or membership number, which is not part of the EXPECTED RESPONSE. Therefore, it slightly deviates from the expected outcome.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 4
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            metricExplainability: The answer is very incomplete as it does not provide any contact details for the email address, and instead asks for further input.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            metricExplainability: The answer is easy to understand, and the grammar is correct. The answer clearly states that no contact details were found and offers to try searching with a different email or membership number, which is a coherent response.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 4
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:33.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2512
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:46:33.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":256}]]'
            outcome: 'Here are the contact details for the provided email. Let me know if you need further assistance!

              {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
            sessionId: 019933e0-8586-7a38-8b9b-36d0271d9c82
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: Can you find the contact details for the email nediheinsius@example.com?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 5
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: 'Here are the contact details for the provided email. Let me know if you need further assistance!

              {sObjectInfo={apiName=Contact, label=Contact}, id=003AU00001J7b4GYAR, data={AccountId=null, AssistantName=null, AssistantPhone=null, Average_Room_Cost__c=null, Birthdate=2042-05-03, CleanStatus=Pending, ContactSource=null, CreatedById=005AU00000OrYkDYAV, CreatedDate=2025-09-09T13:59:41.000+0000, Department=null, Description=null, DoNotCall=false, Email=nediheinsius@example.com, EmailBouncedDate=null, EmailBouncedReason=null, External_Id__c=10003177, Fax=null, FirstName=Nedi, GenderIdentity=null, Guest_Type__c=Business and Pleasure Travelers, HasOptedOutOfEmail=false, HasOptedOutOfFax=false, HomePhone=null, Id=003AU00001J7b4GYAR, IndividualId=null, Interest1__c=Fitness & Exercise, Interest2__c=Nightlife & Entertainment, Interest3__c=Nature & Eco Tours, IsDeleted=false, IsEmailBounced=false, Jigsaw=null, JigsawContactId=null, Languages__c=null, LastActivityDate=null, LastCURequestDate=null, LastCUUpdateDate=null, LastModifiedById=005AU00000OrYkDYAV, LastModifiedDate=2025-09-09T13:59:53.000+0000, LastName=Heinsius, LastReferencedDate=2025-09-09T13:59:41.000+0000, LastViewedDate=2025-09-09T13:59:41.000+0000, LeadSource=Partnerships, Level__c=null, Lifetime_Experience_Bookings__c=12.0, Lifetime_Reservations__c=null, Lifetime_Value__c=null, MailingAddress={city=Peoria, country=United States, geocodeAccuracy=null, latitude=null, longitude=null, postalCode=85383, state=Arizona, street=75563 Farwell Drive}, MailingCity=Peoria, MailingCountry=United States, MailingGeocodeAccuracy=null, MailingLatitude=null, MailingLongitude=null, MailingPostalCode=85383, MailingState=Arizona, MailingStreet=75563 Farwell Drive, MasterRecordId=null, Maximum_Room_Cost__c=null, Membership_Number__c=10003177, Minimum_Room_Cost__c=null, MobilePhone=196-794-6794, Name=Nedi Heinsius, Next_Check_in_Date__c=null, OtherAddress=null, OtherCity=null, OtherCountry=null, OtherGeocodeAccuracy=null, OtherLatitude=null, OtherLongitude=null, OtherPhone=null, OtherPostalCode=null, OtherState=null, OtherStreet=null, OwnerId=005AU00000OrYkDYAV, Phone=null, PhotoUrl=/services/images/photo/003AU00001J7b4GYAR, Photo_URL__c=null, Preferred_Name__c=Nedi, Pronouns=null, ReportsToId=null, Salutation=null, SystemModstamp=2025-09-09T13:59:53.000+0000, Title=null}}'
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: Here are the contact details for Nedi Heinsius.
            metricExplainability: The BOT RESPONSE provides detailed information about the contact associated with the provided email, but it includes excessive technical data that is not relevant to the user. It does not clearly state the name of the contact as Nedi Heinsius, which is the expected output format. Thus, it partially achieves the goal but lacks clarity and precision.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 3
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricExplainability: The answer does not provide any contact details for the email address, only a list of fields and their values from the database. It does not provide any information that can be used to contact the person associated with the email address.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricExplainability: The answer is not coherent at all. It is difficult to understand what the answer is trying to say, and it is riddled with grammar errors. The answer seems to be a JSON object with contact details, but it is not formatted in a way that is easy to read or understand.
            metricLabel: coherence
            name: coherence
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: FAILURE
            score: 2
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:46:34.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2728
            startTime: '2025-09-10T13:46:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:47:26.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"123456"},"output":{"contactId":null,"contactRecord":null}},"executionLatency":231}]]'
            outcome: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
            sessionId: 019933e1-6ff4-79cf-a606-a0affb7e8762
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: Can you find the contact details for the membership number 123456?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 6
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: I couldn't find any contact details associated with the membership number 123456. Could you double-check the number or provide additional information?
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: Here are the contact details for Frayda Dowsing.
            metricExplainability: The BOT RESPONSE does not achieve the goal of providing the contact details as outlined in the EXPECTED RESPONSE. Instead, it incorrectly states that no contact details were found and asks for further information, which is unnecessary since the membership number should already be sufficient to retrieve the details from the CRM database. Therefore, it fails to align with the expected outcome.
            metricLabel: output_validation
            name: output_validation
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricExplainability: The answer does not provide any contact details, which is the main request. It only provides a suggestion to double-check the number or provide additional information, which does not fully address the request.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the query and provides a clear response.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2136
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:47:36.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":472},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7b4GYAR"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our r"}},"executionLatency":8462}]]'
            outcome: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

              Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
            sessionId: 019933e1-701f-7837-ad0e-68f7997b92ba
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: Can you create a personalized schedule for the guest with email nediheinsius@example.com?
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 7
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
            endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: 'Here's the personalized schedule for Nedi Heinsius. Let me know if you'd like to book any of these activities!

              Hello, I am Philippe from the guest success team at Coral Cloud. I appreciate your interest in our resort activities. Here is a list of activities happening today that align with your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Rainforest Discovery Hike: 09:00 AM, Rainforest Reserve, 2 hours - Coastal Kayak Excursion: 09:00 AM, Coastal Waters, 1 hour - Live Music Beach Party: 09:00 AM, Resort Beach, 2 hours - Sunset Cocktail Cruise: 09:00 AM, Ocean Cruise, 1 hour - Outdoor Movie Night: 09:00 AM, Outdoor Cinema Area, 6 hours Given the overlapping times and the requirement for free time between activities, I suggest the following schedule: 1. Coastal Kayak Excursion: 09:00 AM - 10:00 AM 2. Free Time: 10:00 AM - 11:00 AM 3. Rainforest Discovery Hike: 11:00 AM - 01:00 PM 4. Free Time: 01:00 PM - 02:00 PM 5. Live Music Beach Party: 02:00 PM - 04:00 PM 6. Free Time: 04:00 PM - 05:00 PM 7. Sunset Cocktail Cruise: 05:00 PM - 06:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
            endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            expectedValue: Here is the personalized schedule for Nedi Heinsius.
            metricExplainability: The BOT RESPONSE provides a personalized schedule as requested in the QUERY, but it contains excessive information beyond the expected response, making it less precise. The initial output should have simply confirmed the creation of the schedule without the detailed list of activities and free time suggestions.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not explicitly mention the guest's email address nediheinsius@example.com or provide a personalized schedule for the guest. The answer also does not mention the resort name or the guest's name, which could be considered important information.
            metricLabel: completeness
            name: completeness
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the overlapping times and the requirement for free time between activities. The grammar errors are minor and do not significantly impact readability.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:37.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 11834
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:47:41.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":199},{"function":{"name":"Generate_Personalized_Schedule_EA_179AU00000038U5","input":{"Input:contactId":"003AU00001J7zDuYAJ"},"output":{"promptResponse":"Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of"}},"executionLatency":13647}]]'
            outcome: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

              Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
            sessionId: 019933e1-6fef-7140-a47b-f96f80fe9be1
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: 'Can you create a personalized schedule for customer with Membership Number

              10008155?'
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 8
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Generate_Personalized_Schedule_EA_179AU00000038U5']'
            endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Generate_Personalized_Schedule_EA']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: 'Here's the personalized schedule for Sofia Rodriguez. Let me know if you'd like to book any of these activities!

              Hello, I am Philippe from the guest success team at Coral Cloud. I am pleased to present the list of resort activities happening today that match your interests: - Sunrise Mountain Yoga: 09:00 AM, Mountain Overlook, 6 hours - Aqua Fitness in Paradise: 09:00 AM, Resort Pool, 3 hours - Ocean Kayak Fitness Expedition: 09:00 AM, Coastal Waters, 6 hours - Tropical Snorkel Adventure: 09:00 AM, Coral Reef, 4 hours - Canyon Zip Line Excursion: 09:00 AM, Canyons & Forests, 3.5 hours - Off-Road Jungle Safari: 09:00 AM, Jungle Trails, 4 hours - White Water Rafting Rush: 09:00 AM, Rivers, 1 hour - Underground Cave Exploration: 09:00 AM, Subterranean Caves, 5 hours - Full Moon Beach Party: 09:00 AM, Beach, 2 hours - Surf's Up Lesson: 09:00 AM, Surfing Areas, 1 hour Given the overlapping schedules and the requirement for free time, I suggest the following schedule: 1. Sunrise Mountain Yoga: 09:00 AM - 03:00 PM 2. Free Time: 03:00 PM - 04:00 PM 3. Aqua Fitness in Paradise: 04:00 PM - 07:00 PM Please reach out if you would like to book any of these activities. Thank you for your time.'
            endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            expectedValue: Here is your personalized schedule for today, Sofia Rodriguez.
            metricExplainability: The BOT RESPONSE provides a personalized schedule but includes unnecessary details and activities that may not be relevant to the user. It also addresses the user as Sofia Rodriguez instead of using their actual name, which could lead to confusion. The response does not fully align with the expected outcome, which is a concise presentation of the schedule without extra information.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            metricExplainability: The answer provides a detailed schedule with specific activities and times, but it does not include any information about the customer's membership number or how it relates to the schedule. The answer also does not provide any information about the customer's interests or preferences, which is a key part of creating a personalized schedule.
            metricLabel: completeness
            name: completeness
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            metricExplainability: The answer is generally understandable, but it contains some sections that are unclear, such as the mention of 'free time' and the specific activities listed. The grammar is also correct, but the answer could be improved by providing more context or explanation for the schedule.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: FAILURE
            score: 2
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:42.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 17047
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:48:29.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":189}]]'
            outcome: How much resort credit would you like to issue to Nedi Heinsius?
            sessionId: 019933e2-5a89-7002-a35b-12a7b351a7c2
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: I need a resort credit issued to my account. My email is nediheinsius@example.com.
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 9
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5']'
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: How much resort credit would you like to issue to Nedi Heinsius?
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: Please provide the amount for the resort credit.
            metricExplainability: The BOT RESPONSE correctly prompts the user for the amount of resort credit, which aligns with the EXPECTED RESPONSE. However, it mistakenly includes the placeholder Nedi Heinsius instead of simply asking for the amount directly, which introduces unnecessary ambiguity. Overall, it is clear and aims to collect the required information.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 4
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricExplainability: The answer does not provide any information about the resort credit, such as the amount or the account it will be issued to, which are the main points of the request.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricExplainability: The answer is a question and does not provide any resort credit, making it difficult to understand what the answer is trying to say. It also lacks any context or information about the resort credit.
            metricLabel: coherence
            name: coherence
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 3
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 3777
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:48:29.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":227},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7b4FYAR"},"output":{"creditId":"a01AU00000xd7sUYAQ"}},"executionLatency":243}]]'
            outcome: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

              a01AU00000xd7sUYAQ'
            sessionId: 019933e2-5a5f-7622-8dba-904115dfc0a4
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: Please issue a $100 resort credit to the contact with email fraydadowsing@example.com.
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 10
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: 'The $100 resort credit has been successfully issued to Frayda Dowsing. Let me know if there's anything else I can assist with!

              a01AU00000xd7sUYAQ'
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: A $100 resort credit has been issued to Frayda Dowsing.
            metricExplainability: The BOT RESPONSE successfully confirms the issuance of the $100 resort credit to Frayda Dowsing, which fully aligns with the EXPECTED RESPONSE. However, it includes an unnecessary additional phrase asking if further assistance is needed, which is not part of the EXPECTED RESPONSE.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 4
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricExplainability: The answer does not provide the email address of the contact to whom the resort credit was issued, which is a crucial piece of information. The answer also includes an irrelevant code 'a01AU00000xd7sUYAQ' which is not part of the context.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricExplainability: The answer is difficult to understand, and it contains multiple grammar errors that affect clarity. The phrase 'Let me know if there's anything else I can assist with!' seems out of place and does not contribute to the coherence of the answer.
            metricLabel: coherence
            name: coherence
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:30.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 3519
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:47:30.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerMembershipNumber":"10008155"},"output":{"contactId":"003AU00001J7zDuYAJ","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7zDuYAJ","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1978-11-10","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"sofiarodriguez@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008155","Fax":null,"FirstName":"Sofia","GenderIdentity":null,"Guest_Type__c":"Cultural Connoisseurs","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7zDuYAJ","IndividualId":null,"Interest1__c":"Adventure Activities","Interest2__c":"Beaches & Snorkeling","Interest3__c":"Fitness & Exercise","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Rodriguez","LastReferencedDate":"2025-09-09T15:43:53.000+0000","LastViewedDate":"2025-09-09T15:43:53.000+0000","LeadSource":"Direct Mail","Level__c":null,"Lifetime_Experience_Bookings__c":10.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Minneapolis","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"55428","state":"Minnesota","street":"3 6th Avenue"},"MailingCity":"Minneapolis","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"55428","MailingState":"Minnesota","MailingStreet":"3 6th Avenue","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008155","Minimum_Room_Cost__c":null,"MobilePhone":"612-350-2240","Name":"Sofia Rodriguez","Next_Check_in_Date__c":"2024-12-20","OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7zDuYAJ","Photo_URL__c":"https://s3-us-west-2.amazonaws.com/dev-or-devrl-s3-bucket/sample-apps/coral-clouds/qswvurmhbo9w261ce","Preferred_Name__c":"Sofi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":196},{"function":{"name":"Issue_Resort_Credit_179AU00000038U5","input":{"amount":"100","contactid":"003AU00001J7zDuYAJ"},"output":{"creditId":"a01AU00000xbStAYAU"}},"executionLatency":254}]]'
            outcome: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

              a01AU00000xbStAYAU'
            sessionId: 019933e1-7010-7b01-98d2-00689ea0ae63
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: 'I need a $100 resort credit issued to the customer with Membership Number

              10008155?'
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 11
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Resort_Credit_179AU00000038U5']'
            endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Issue_Resort_Credit']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: 'The $100 resort credit has been successfully issued to Sofia Rodriguez. Let me know if there's anything else I can assist you with!

              a01AU00000xbStAYAU'
            endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            expectedValue: A $100 resort credit has been issued to your account, Sofia Rodriguez.
            metricExplainability: The BOT RESPONSE confirms the issuance of the resort credit but includes an irrelevant identifier (a01AU00000xbStAYAU) that is not part of the EXPECTED RESPONSE. It does not clearly state the membership number or provide the user's name, which is implied in the QUERY. Therefore, it partially aligns with the EXPECTED RESPONSE but includes unnecessary information.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            metricExplainability: The answer does not provide the required resort credit to the customer with Membership Number 10008155, and instead provides a generic message and an unknown code. The answer is very incomplete as it misses the crucial information about the resort credit.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            metricExplainability: The answer is generally understandable, but the second sentence is unclear and contains a grammar error. The phrase 'Let me know if there's anything else I can assist you with!' is not directly related to the main task of issuing a resort credit.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 3
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:31.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 3803
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:47:27.000Z'
          generatedData:
            actionsSequence: '[]'
            citations: '[ ]'
            invokedActions: '[[]]'
            outcome: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
            sessionId: 019933e1-701c-77b2-bcba-b8a3b8e1dbb2
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: I need to issue $50 resort credits to multiple contacts.
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 12
          testResults:
          - actualValue: '[]'
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: '[]'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Could you provide the list of contacts you'd like to issue the $50 resort credits to? This can include their names, emails, or membership numbers.
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: Please provide the emails or contact IDs of the contacts to issue the credits.
            metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information to achieve the goal of issuing resort credits. However, it slightly deviates from the EXPECTED RESPONSE by including names and membership numbers as options, which are not mentioned in the EXPECTED RESPONSE. This makes it slightly ambiguous, but it still aligns with the overall goal.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricExplainability: The answer is very incomplete as it does not provide the resort credits to the contacts, instead it asks for the list of contacts.
            metricLabel: completeness
            name: completeness
            result: FAILURE
            score: 1
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricExplainability: The answer is easy to understand, and the language is clear. There are no significant grammar errors that affect readability.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 4
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 5
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:47:27.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 2158
            startTime: '2025-09-10T13:47:16.000Z'
            status: COMPLETED
        - endTime: '2025-09-10T13:48:29.000Z'
          generatedData:
            actionsSequence: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
            citations: '[ ]'
            invokedActions: '[[{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"nediheinsius@example.com"},"output":{"contactId":"003AU00001J7b4GYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4GYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"2042-05-03","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"nediheinsius@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10003177","Fax":null,"FirstName":"Nedi","GenderIdentity":null,"Guest_Type__c":"Business and Pleasure Travelers","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4GYAR","IndividualId":null,"Interest1__c":"Fitness & Exercise","Interest2__c":"Nightlife & Entertainment","Interest3__c":"Nature & Eco Tours","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Heinsius","LastReferencedDate":"2025-09-09T13:59:41.000+0000","LastViewedDate":"2025-09-09T13:59:41.000+0000","LeadSource":"Partnerships","Level__c":null,"Lifetime_Experience_Bookings__c":12.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Peoria","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"85383","state":"Arizona","street":"75563 Farwell Drive"},"MailingCity":"Peoria","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"85383","MailingState":"Arizona","MailingStreet":"75563 Farwell Drive","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10003177","Minimum_Room_Cost__c":null,"MobilePhone":"196-794-6794","Name":"Nedi Heinsius","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4GYAR","Photo_URL__c":null,"Preferred_Name__c":"Nedi","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":208},{"function":{"name":"Get_Customer_From_Email_or_Membership_Number_179AU00000038U5","input":{"customerEmail":"fraydadowsing@example.com"},"output":{"contactId":"003AU00001J7b4FYAR","contactRecord":{"sObjectInfo":{"apiName":"Contact","label":"Contact"},"id":"003AU00001J7b4FYAR","data":{"AccountId":null,"AssistantName":null,"AssistantPhone":null,"Average_Room_Cost__c":null,"Birthdate":"1994-11-19","CleanStatus":"Pending","ContactSource":null,"CreatedById":"005AU00000OrYkDYAV","CreatedDate":"2025-09-09T13:59:41.000+0000","Department":null,"Description":null,"DoNotCall":false,"Email":"fraydadowsing@example.com","EmailBouncedDate":null,"EmailBouncedReason":null,"External_Id__c":"10008756","Fax":null,"FirstName":"Frayda","GenderIdentity":null,"Guest_Type__c":"Romance Retreaters","HasOptedOutOfEmail":false,"HasOptedOutOfFax":false,"HomePhone":null,"Id":"003AU00001J7b4FYAR","IndividualId":null,"Interest1__c":"Dining Experiences","Interest2__c":"Cultural Tours & Workshops","Interest3__c":"Family & Kids' Activities","IsDeleted":false,"IsEmailBounced":false,"Jigsaw":null,"JigsawContactId":null,"Languages__c":null,"LastActivityDate":null,"LastCURequestDate":null,"LastCUUpdateDate":null,"LastModifiedById":"005AU00000OrYkDYAV","LastModifiedDate":"2025-09-09T13:59:53.000+0000","LastName":"Dowsing","LastReferencedDate":"2025-09-09T14:19:58.000+0000","LastViewedDate":"2025-09-09T14:19:58.000+0000","LeadSource":"Online Travel Agent","Level__c":null,"Lifetime_Experience_Bookings__c":17.0,"Lifetime_Reservations__c":null,"Lifetime_Value__c":null,"MailingAddress":{"city":"Honolulu","country":"United States","geocodeAccuracy":null,"latitude":null,"longitude":null,"postalCode":"96815","state":"Hawaii","street":"94046 Grasskamp Junction"},"MailingCity":"Honolulu","MailingCountry":"United States","MailingGeocodeAccuracy":null,"MailingLatitude":null,"MailingLongitude":null,"MailingPostalCode":"96815","MailingState":"Hawaii","MailingStreet":"94046 Grasskamp Junction","MasterRecordId":null,"Maximum_Room_Cost__c":null,"Membership_Number__c":"10008756","Minimum_Room_Cost__c":null,"MobilePhone":"707-490-8673","Name":"Frayda Dowsing","Next_Check_in_Date__c":null,"OtherAddress":null,"OtherCity":null,"OtherCountry":null,"OtherGeocodeAccuracy":null,"OtherLatitude":null,"OtherLongitude":null,"OtherPhone":null,"OtherPostalCode":null,"OtherState":null,"OtherStreet":null,"OwnerId":"005AU00000OrYkDYAV","Phone":null,"PhotoUrl":"/services/images/photo/003AU00001J7b4FYAR","Photo_URL__c":null,"Preferred_Name__c":"Frayda","Pronouns":null,"ReportsToId":null,"Salutation":null,"SystemModstamp":"2025-09-09T13:59:53.000+0000","Title":null}}}},"executionLatency":217},{"function":{"name":"Issue_Bulk_Resort_Credits_179AU00000038U5","input":{"amount":"50","contactRecords":"[{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4GYAR\",\"data\":{\"Id\":\"003AU00001J7b4GYAR\"}},{\"sObjectInfo\":{\"apiName\":\"Contact\"},\"id\":\"003AU00001J7b4FYAR\",\"data\":{\"Id\":\"003AU00001J7b4FYAR\"}}]"},"output":{"message":"Issued $50 resort credit to 2 customers."}},"executionLatency":321}]]'
            outcome: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

              Issued $50 resort credit to 2 customers.'
            sessionId: 019933e2-5a71-7cbe-b8b0-002b6f876902
            topic: Customer_Service_Assistant_16jAU0000003zGf
          inputs:
            contextVariables: {}
            conversationHistory: []
            utterance: I need to issue $50 resort credits to two contacts. Their emails are nediheinsius@example.com and fraydadowsing@example.com.
          startTime: '2025-09-10T13:46:14.000Z'
          status: COMPLETED
          testNumber: 13
          testResults:
          - actualValue: '['Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Get_Customer_From_Email_or_Membership_Number_179AU00000038U5', 'Issue_Bulk_Resort_Credits_179AU00000038U5']'
            endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            expectedValue: '['Get_Customer_From_Email_or_Membership_Number', 'Get_Customer_From_Email_or_Membership_Number', 'Issue_Bulk_Resort_Credits']'
            metricLabel: actions_assertion
            name: actions_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: 'The $50 resort credits have been successfully issued to both contacts. Let me know if there's anything else you need!

              Issued $50 resort credit to 2 customers.'
            endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            expectedValue: Bulk resort credits of $50 have been issued to the specified contacts.
            metricExplainability: BOT RESPONSE accurately confirms the issuance of $50 resort credits to the specified contacts, aligning well with the EXPECTED RESPONSE. It is clear and precise, providing the necessary information without irrelevant details.
            metricLabel: output_validation
            name: output_validation
            result: PASS
            score: 5
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - actualValue: Customer_Service_Assistant_16jAU0000003zGf
            endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            expectedValue: Customer_Service_Assistant
            metricLabel: topic_assertion
            name: topic_assertion
            result: PASS
            score: 1
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            metricExplainability: The answer provides the correct information about the resort credits being issued to two contacts, and it also includes additional information about the process, which is not requested. However, it does not provide any details about the specific emails of the contacts, which is requested in the context.
            metricLabel: completeness
            name: completeness
            result: PASS
            score: 4
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            metricExplainability: The answer is easy to understand, free of significant grammar errors, and flows well when read by itself. The answer is concise and clear, making it easy to understand the outcome of the task.
            metricLabel: coherence
            name: coherence
            result: PASS
            score: 4
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            metricLabel: conciseness
            name: conciseness
            result: PASS
            score: 3
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
          - endTime: '2025-09-10T13:48:31.000Z'
            errorCode: 0
            metricLabel: output_latency_milliseconds
            name: output_latency_milliseconds
            score: 4851
            startTime: '2025-09-10T13:48:16.000Z'
            status: COMPLETED
    ResultPage:
      title: ResultPage
      required:
      - resultLink
      type: object
      properties:
        resultLink:
          type: string
          example: example_value
      examples:
      - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=aBcDeFg4N
    TestResult:
      title: TestResult
      required:
      - endTime
      - errorCode
      - metricLabel
      - name
      - score
      - startTime
      - status
      type: object
      properties:
        actualValue:
          type: string
          example: example_value
        endTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        errorCode:
          type: integer
          contentEncoding: int32
          example: 10
        expectedValue:
          type: string
          example: example_value
        metricLabel:
          type: string
          example: example_value
        name:
          type: string
          example: Example Title
        result:
          type: string
          example: example_value
        score:
          type: integer
          contentEncoding: int32
          example: 10
        startTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        status:
          type: string
          example: example_value
        metricExplainability:
          type: string
          example: example_value
      examples:
      - actualValue: '[]'
        endTime: '2025-09-10T13:46:31.000Z'
        errorCode: 0
        expectedValue: '[]'
        metricLabel: actions_assertion
        name: actions_assertion
        result: PASS
        score: 1
        startTime: '2025-09-10T13:46:16.000Z'
        status: COMPLETED
    TestCase:
      title: TestCase
      required:
      - endTime
      - generatedData
      - inputs
      - startTime
      - status
      - testNumber
      - testResults
      type: object
      properties:
        endTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        generatedData:
          $ref: '#/components/schemas/GeneratedData'
        inputs:
          $ref: '#/components/schemas/Inputs'
        startTime:
          type: string
          example: '2026-01-15T10:30:00Z'
        status:
          type: string
          example: example_value
        testNumber:
          type: integer
          contentEncoding: int32
          example: 10
        testResults:
          type: array
          items:
            $ref: '#/components/schemas/TestResult'
          description: ''
          example: []
      examples:
      - endTime: '2025-09-10T13:46:30.000Z'
        generatedData:
          actionsSequence: '[]'
          invokedActions: '[[]]'
          outcome: To check the weather forecast at the resort, please provide the date you'd like to check.
          sessionId: 019933e0-8597-70de-912b-359082a322b2
          topic: Customer_Service_Assistant_16jAU0000003zGf
        inputs:
          contextVariables: {}
          conversationHistory: []
          utterance: What's the weather forecast at the resort?
        startTime: '2025-09-10T13:46:14.000Z'
        status: COMPLETED
        testNumber: 1
        testResults:
        - actualValue: '[]'
          endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          expectedValue: '[]'
          metricLabel: actions_assertion
          name: actions_assertion
          result: PASS
          score: 1
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - actualValue: To check the weather forecast at the resort, please provide the date you'd like to check.
          endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          expectedValue: Please provide a future date to check the weather forecast.
          metricExplainability: The BOT RESPONSE correctly prompts the user for the necessary information (a future date) to provide the weather forecast, aligning well with the EXPECTED RESPONSE. It is clear and does not include irrelevant information.
          metricLabel: output_validation
          name: output_validation
          result: PASS
          score: 5
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - actualValue: Customer_Service_Assistant_16jAU0000003zGf
          endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          expectedValue: Customer_Service_Assistant
          metricLabel: topic_assertion
          name: topic_assertion
          result: PASS
          score: 1
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          metricExplainability: The answer is incomplete as it does not provide the weather forecast at the resort, instead it asks for the date to check the forecast.
          metricLabel: completeness
          name: completeness
          result: FAILURE
          score: 1
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          metricExplainability: The answer is easy to understand, and it does not contain any significant grammar errors. The answer is also relevant to the question asked.
          metricLabel: coherence
          name: coherence
          result: PASS
          score: 4
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          metricLabel: conciseness
          name: conciseness
          result: PASS
          score: 5
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
        - endTime: '2025-09-10T13:46:31.000Z'
          errorCode: 0
          metricLabel: output_latency_milliseconds
          name: output_latency_milliseconds
          score: 2352
          startTime: '2025-09-10T13:46:16.000Z'
          status: COMPLETED
    GetParallelResultsforaQueryJob:
      title: GetParallelResultsforaQueryJob
      required:
      - resultPages
      - nextRecordsUrl
      - done
      type: object
      properties:
        resultPages:
          type: array
          items:
            $ref: '#/components/schemas/ResultPage'
          description: ''
          example: []
        nextRecordsUrl:
          type: string
          example: https://www.example.com
        done:
          type: boolean
          example: true
      examples:
      - resultPages:
        - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=aBcDeFg4N
        - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=HiJkLmN4N
        - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=oPQrStU4N
        - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=vWxYzz4N
        - resultLink: /jobs/query/750R0000000zxr8IAA/results?locator=NiKmABC4N
        nextRecordsUrl: /jobs/query/750R0000000zxr8IAA/resultpages?locator=YcApWm4N
        done: false
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 Bearer token obtained from the Salesforce OAuth 2.0 token endpoint. Include this token in the Authorization header as "Bearer {access_token}".

        '