specification: FinOps Framework
specificationVersion: '1.0'
provider: Seated
providerId: seated
created: '2026-06-13'
modified: '2026-06-13'

billingModel: free-with-service-charge
description: >
  Seated's platform is free for artists to access and use for publishing tour dates,
  managing fan data, and running presales. There is no published per-request or
  subscription charge for API access. The primary revenue model is a service charge
  applied on top of ticket prices when fans purchase tickets through the Seated
  platform. Artist accounts, API credentials, and embed integrations are provided
  without cost. Enterprise or partnership integrations requiring custom data access
  scope are negotiated directly and may include custom commercial terms.

focusColumns:
  - ChargeCategory: Service
  - BillingCurrency: USD
  - BillingPeriod: per_transaction
  - ServiceName: Seated Ticketing Platform
  - SkuName: API Access / Ticket Service Charge
  - ConsumedUnit: ticket_transaction

meters:

  - name: api_requests
    description: >
      API calls to api.seatedapp.io endpoints. No per-request charge is
      documented for artist or management team API access. Enterprise
      integrations may have volume terms defined in custom agreements.
    unit: request
    billingModel: free_or_custom
    tiers:
      - tier: Artist API Access
        included: not_specified
        overageRate: 0
        overageCurrency: USD
        notes: Free for artists with a Seated account
      - tier: Enterprise / Custom Partnership
        included: custom
        overageRate: custom
        notes: Terms defined in individual partnership agreements

  - name: ticket_service_charge
    description: >
      A service charge is applied to each ticket transaction processed through
      the Seated platform. The exact percentage or fixed-fee structure is not
      publicly published. The Terms of Service state that ticket costs include
      the event price plus a service charge payable to Seated. Fan credit
      applied per transaction is capped at $10.
    unit: transaction
    billingModel: per_transaction
    tiers:
      - tier: Standard Ticket Sale
        included: 0
        overageRate: custom
        overageCurrency: USD
        notes: Service charge is applied per ticket sale; exact rate not publicly disclosed

principles:

  - name: Visibility
    description: >
      Seated does not publish a usage dashboard or API consumption metrics
      for artist API access. Artists can monitor fan and event activity
      through the Seated artist management interface.
    controls:
      - type: ArtistDashboard
        url: https://www.seated.com/artists

  - name: Optimization
    recommendations:
      - description: >
          Use the single-line JavaScript embed for website tour date display
          rather than custom API calls to reduce integration complexity and
          avoid any risk of rate limit issues for simple use cases.
      - description: >
          Cache event listing responses locally when real-time freshness is
          not required to avoid redundant API calls and reduce latency.
      - description: >
          Use the Seated integrations marketplace for fan data sync with
          marketing tools rather than building custom data pipeline integrations
          where a native connector already exists.
      - description: >
          Bundle merchandise and digital content into the ticket flow to
          maximize per-transaction revenue without additional API overhead.

source: https://support.seated.com/hc/en-us/articles/115006017267-Terms-Conditions