specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Twilio Segment
providerId: segment
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - Customer Data Platform
description: FOCUS-aligned FinOps for Twilio Segment.
sources:
  - https://www.twilio.com/en-us/pricing/customer-data
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Twilio Segment
serviceCategory: Customer Data Platform
billingModel:
  pricingCategory: MTU + Event-Based (custom contract)
  billingFrequency: Monthly
  billingCurrency: USD
focusColumns:
  ServiceName: Twilio Segment
  ServiceCategory: Customer Data Platform
  ProviderName: Twilio Segment
  PublisherName: Twilio Segment
  BillingCurrency: USD
meters:
  - name: monthly_tracked_users
    unit: MTU
    aggregation: max
  - name: tracked_events
    unit: event
    aggregation: sum
    dimensions:
      - source
  - name: destinations_active
    unit: destination-month
    aggregation: max
  - name: function_invocations
    unit: invocation
    aggregation: sum
  - name: reverse_etl_rows
    unit: row
    aggregation: sum
principles:
  - name: Visibility
    description: Track Twilio Segment consumption monthly via admin/billing exports.
  - name: Allocation
    description: Tag seats/usage to teams or cost centers for chargeback.
  - name: Optimization
    description: Right-size tier and seat count quarterly; reclaim inactive seats.
  - name: Accountability
    description: Set spend alerts and renew at observed active utilization.