specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Twilio Segment
providerId: segment
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - CDP
  - Customer Data
  - Analytics
description: Twilio Segment Customer Data Pipeline and CDP plans — both quoted via sales.
sources:
  - https://www.twilio.com/en-us/pricing/customer-data
plans:
  - id: segment-free
    name: Free Developer
    type: freemium
    description: Free for up to ~1,000 visitors/month and 2 sources.
    entries:
      - label: Per user
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '0.00'
        userMultiplied: true
      - label: MTUs
        name: mtus
        type: quota
        metric: MTU
        limit: 1000
        timeFrame: month
        geo: global
        unit: 1
        price: '0.00'
        userMultiplied: false
      - label: Sources
        name: sources
        type: quota
        metric: source
        limit: 2
        timeFrame: month
        geo: global
        unit: 1
        price: '0.00'
        userMultiplied: false
    elements:
      - name: Up to ~1,000 visitors/mo
      - name: 2 sources
      - name: Connections to 700+ destinations
  - id: segment-cdp-business
    name: Customer Data Pipeline (Business)
    type: enterprise
    description: Custom pricing — contact sales.
    entries:
      - label: Annual contract (custom)
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: true
    elements:
      - name: Real-time event collection
      - name: Functions, Reverse ETL, Public API
      - name: Protocols available as add-on
      - name: Email/web support
  - id: segment-cdp
    name: Customer Data Platform (CDP)
    type: enterprise
    description: Custom pricing including Connections, Unify, Engage.
    entries:
      - label: Annual contract (custom)
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: true
    elements:
      - name: Identity-resolved unified profiles
      - name: AI-powered audiences and predictions
      - name: Warehouse data integration
      - name: Generative audiences
      - name: Dedicated support + CSM
      - name: HIPAA-eligible regional options
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - seat
  units:
  - seat
  plans:
  - name: Free Developer
    access: freemium
    model: seat
    model_how: derived
    units:
    - other
    - seat
    periods:
    - month
  - name: Customer Data Pipeline (Business)
    access: enterprise
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Customer Data Platform (CDP)
    access: enterprise
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month