specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Sendbird
providerId: sendbird
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-05'
reconciled: true
tags:
  - Chat
  - Messaging
  - In-App Communication
  - MAU
  - SaaS
description: Sendbird prices its Chat product on a Monthly Active User (MAU) tiered subscription model.
  Each plan (Starter, Pro) is offered at multiple MAU tiers (5K, 10K, 25K) with monthly or annual billing
  options; annual billing is discounted. Free Trial gates at 1K MAU and forbids overage. Enterprise is
  custom-priced and supports millions of MAU. Peak concurrent connections are capped at 5% of MAU on Starter
  and Pro.
sources:
  - https://sendbird.com/pricing/chat
plans:
  - id: sendbird-free-trial
    name: Free Trial
    type: freemium
    description: Free Trial with all Pro features available; capped at 1,000 MAU with no overage allowed.
      Community support; no credit card required.
    entries:
      - label: MAU
        name: mau
        type: quota
        metric: mau
        limit: 1000
        timeFrame: month
        geo: global
        unit: 1
        price: '$0'
        userMultiplied: false
      - label: Overage Policy
        name: overage_policy
        type: flat
        metric: month
        limit: 0
        geo: global
        unit: 1
        price: not allowed
        userMultiplied: false
    elements:
      - name: All Pro features
      - name: Community support
      - name: No credit card
  - id: sendbird-starter-5k
    name: Starter (5K MAU)
    type: subscription
    description: Starter plan at 5K MAU tier — messaging essentials, basic moderation, ticketed support.
      Includes 30K free in-app Business Messages. Peak connections capped at 5% of MAU.
    entries:
      - label: Subscription (annual)
        name: subscription_annual
        type: subscription
        metric: month
        limit: 1
        timeFrame: month
        geo: global
        unit: 1
        price: '$349/month (annual)'
        userMultiplied: false
      - label: Subscription (monthly)
        name: subscription_monthly
        type: subscription
        metric: month
        limit: 1
        timeFrame: month
        geo: global
        unit: 1
        price: '$399/month (monthly)'
        userMultiplied: false
      - label: MAU
        name: mau
        type: quota
        metric: mau
        limit: 5000
        timeFrame: month
        geo: global
        unit: 1
        price: included
        userMultiplied: false
      - label: Peak Connections
        name: peak_connections
        type: quota
        metric: concurrent_connections
        limit: 250
        geo: global
        unit: 1
        price: included
        userMultiplied: false
      - label: Free Business Messages
        name: free_business_messages
        type: quota
        metric: messages
        limit: 30000
        timeFrame: month
        geo: global
        unit: 1
        price: included
        userMultiplied: false
    elements:
      - name: Messaging essentials
      - name: Basic moderation
      - name: Ticketed support
      - name: Multiple MAU tiers (5K / 10K / 25K)
  - id: sendbird-pro-5k
    name: Pro (5K MAU)
    type: subscription
    description: Pro plan at 5K MAU tier — adds translation, data export, image moderation, and message
      search on top of Starter. Includes 30K free in-app Business Messages. Peak connections capped at
      5% of MAU.
    entries:
      - label: Subscription (annual)
        name: subscription_annual
        type: subscription
        metric: month
        limit: 1
        timeFrame: month
        geo: global
        unit: 1
        price: '$499/month (annual)'
        userMultiplied: false
      - label: Subscription (monthly)
        name: subscription_monthly
        type: subscription
        metric: month
        limit: 1
        timeFrame: month
        geo: global
        unit: 1
        price: '$599/month (monthly)'
        userMultiplied: false
      - label: MAU
        name: mau
        type: quota
        metric: mau
        limit: 5000
        timeFrame: month
        geo: global
        unit: 1
        price: included
        userMultiplied: false
      - label: Peak Connections
        name: peak_connections
        type: quota
        metric: concurrent_connections
        limit: 250
        geo: global
        unit: 1
        price: included
        userMultiplied: false
      - label: Free Business Messages
        name: free_business_messages
        type: quota
        metric: messages
        limit: 30000
        timeFrame: month
        geo: global
        unit: 1
        price: included
        userMultiplied: false
    elements:
      - name: All Starter features
      - name: Translation
      - name: Data export
      - name: Image moderation
      - name: Message search
      - name: Multiple MAU tiers (5K / 10K / 25K)
  - id: sendbird-enterprise
    name: Enterprise
    type: enterprise
    description: Custom-priced plan supporting millions of MAU with dedicated or shared servers, flexible
      support levels, and access to all available add-on products.
    entries:
      - label: Subscription
        name: subscription
        type: subscription
        metric: month
        limit: 1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: false
      - label: MAU
        name: mau
        type: quota
        metric: mau
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: false
    elements:
      - name: All features
      - name: Dedicated or shared servers
      - name: Flexible support levels
      - name: Add-on products
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - subscription
  units:
  - active-user
  - message
  - period
  plans:
  - name: Free Trial
    access: freemium
    model: subscription
    model_how: derived
    units:
    - active-user
    - period
    periods:
    - month
  - name: Starter (5K MAU)
    access: other
    model: subscription
    model_how: stated
    units:
    - active-user
    - message
    - other
    - period
    periods:
    - month
  - name: Pro (5K MAU)
    access: other
    model: subscription
    model_how: stated
    units:
    - active-user
    - message
    - other
    - period
    periods:
    - month
  - name: Enterprise
    access: enterprise
    model: subscription
    model_how: derived
    units:
    - active-user
    - period
    periods:
    - month