{
  "outgoing_parcel": {
    "tracking_number": "3SKABA000001234"
  },
  "incoming_parcel": {
    "weight": { "value": "1.100", "unit": "kg" },
    "items": [
      {
        "description": "Stroopwafels - Box of 12 (wrong flavour)",
        "quantity": 1,
        "return_reason": "wrong_item"
      }
    ]
  },
  "delivery_option": {
    "type": "drop_off_point",
    "service_point_id": "11098765"
  },
  "reason": "wrong_item",
  "comment": "Customer received caramel instead of honey.",
  "refund": { "value": "9.95", "currency": "EUR" },
  "from_address": {
    "name": "Marie Dubois",
    "address_line_1": "Rue de Rivoli",
    "house_number": "112",
    "city": "Paris",
    "postal_code": "75001",
    "country_code": "FR",
    "phone_number": "+33170987654",
    "email": "marie.dubois@example.com"
  }
}