slug: service-cloud
provider: Salesforce Service Cloud APIs
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: bot
  spec_file: service-cloud-bot-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.8
  evidence: startSession  Start a session; continueSession  Continue an active session; schemas ChatMessageEnvelope,
    TransferFailedRequestMessage
  reason: Einstein Bots runtime chat sessions for Service Cloud — conversational bot handling customer
    messages with transfer-to-agent messaging. Maps to Customer Service Management, self-service/chatbot
    sub-capability.