specification: FinOps Framework
specificationVersion: '1.0'
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
provider: Salesforce Service Cloud APIs
providerId: service-cloud
publisherName: Salesforce Service Cloud APIs
serviceCategory: API
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
tags:
  - Cloud
  - CRM
  - Customer-Service
  - Enterprise
  - Salesforce
  - Support
  - FinOps
  - Cost Management
  - FOCUS
description: FinOps framework definition for the Salesforce Service Cloud APIs API surface. Provides a
  FOCUS-aligned mapping for cost allocation, usage measurement, and unit-economics reporting across the
  provider's APIs.
principles:
  - name: Visibility
    description: Make API consumption costs visible to engineering, product, and finance teams in near
      real-time.
  - name: Allocation
    description: Tag every chargeable API call with the consuming team, environment, application, and
      feature so cost can be allocated.
  - name: Optimization
    description: Continuously evaluate request patterns, caching, batching, and tier selection to reduce
      cost per useful unit of work.
  - name: Accountability
    description: Establish budget owners and chargeback or showback flows for each consuming team.
domains:
  - name: Understand Usage and Cost
    capabilities:
      - Data Ingestion
      - Allocation
      - Reporting and Analytics
      - Anomaly Management
  - name: Quantify Business Value
    capabilities:
      - Planning and Estimating
      - Forecasting
      - Budgeting
      - Benchmarking
      - Unit Economics
  - name: Optimize Usage and Cost
    capabilities:
      - Architecting for Cloud
      - Rate Optimization
      - Workload Optimization
      - Cloud Sustainability
      - Licensing and SaaS
  - name: Manage the FinOps Practice
    capabilities:
      - FinOps Practice Operations
      - FinOps Education and Enablement
      - Invoicing and Chargeback
      - Onboarding Workloads
      - Intersecting Disciplines
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Purchase
    - Tax
    - Credit
    - Adjustment
  chargeFrequency: Recurring
focusColumns:
  ServiceName: Salesforce Service Cloud APIs
  ServiceCategory: Developer Tools / API
  ProviderName: Salesforce Service Cloud APIs
  PublisherName: Salesforce Service Cloud APIs
  InvoiceIssuerName: Salesforce Service Cloud APIs
  PricingCategory: Usage-Based
  PricingUnit: request
  BillingCurrency: USD
  ChargeCategory: Usage
meters:
  - name: api_requests
    description: Count of billable API requests
    unit: request
    aggregation: sum
    dimensions:
      - api
      - endpoint
      - tier
      - region
      - consumer
  - name: data_egress
    description: Bytes returned over the network in API responses
    unit: GB
    aggregation: sum
    dimensions:
      - api
      - region
      - consumer
  - name: compute_seconds
    description: Server-side compute consumed by the request, where applicable
    unit: second
    aggregation: sum
    dimensions:
      - api
      - endpoint
      - tier
apis:
  - name: Service Cloud REST API
    baseURL: ''
    tags:
      - Cases
      - CRM
      - Customers
      - REST
      - Support
    serviceName: Service Cloud REST API
    serviceCategory: API
  - name: Service Cloud Case Management API
    baseURL: ''
    tags:
      - Cases
      - Escalation
      - Routing
      - Tickets
    serviceName: Service Cloud Case Management API
    serviceCategory: API
  - name: Service Cloud Knowledge API
    baseURL: ''
    tags:
      - Articles
      - Documentation
      - Knowledge
      - Self-Service
    serviceName: Service Cloud Knowledge API
    serviceCategory: API
  - name: Service Cloud Omni-Channel API
    baseURL: ''
    tags:
      - Omnichannel
      - Presence
      - Routing
      - Workforce
    serviceName: Service Cloud Omni-Channel API
    serviceCategory: API
  - name: Service Cloud Live Agent API
    baseURL: ''
    tags:
      - Chat
      - Live-Agent
      - Messaging
      - Real-Time
    serviceName: Service Cloud Live Agent API
    serviceCategory: API
  - name: Service Cloud Einstein Bots API
    baseURL: ''
    tags:
      - AI
      - Automation
      - Bots
      - Chatbots
      - Einstein
    serviceName: Service Cloud Einstein Bots API
    serviceCategory: API
  - name: Service Cloud Streaming API
    baseURL: ''
    tags:
      - Events
      - Push-Notifications
      - Real-Time
      - Streaming
    serviceName: Service Cloud Streaming API
    serviceCategory: API
  - name: Service Cloud CTI API
    baseURL: ''
    tags:
      - Call-Center
      - CTI
      - Phone
      - Telephony
    serviceName: Service Cloud CTI API
    serviceCategory: API
unitEconomics:
  - name: Cost per 1K Requests
    metric: billed_cost / (api_requests / 1000)
    target: TBD
  - name: Cost per Active Consumer
    metric: billed_cost / active_consumers
    target: TBD
maintainers:
  - name: Salesforce
    email: developer@salesforce.com
    url: https://developer.salesforce.com