generated: '2026-08-27'
method: searched
source: https://www.salesforce.com/service/pricing/
provider: Salesforce Service Cloud APIs
providerId: service-cloud
description: >-
  Salesforce Service Cloud editions as published on the Service Pricing page, fetched 2026-08-27.
  Prices are per user per month in USD. API access is an EDITION entitlement, not a separately
  metered API plan: the API request allocation follows from the edition and licence count (see
  rate-limits/service-cloud-rate-limits.yml). Replaces the 2026-05-04 generated scaffold, whose
  Free/Professional/Enterprise tiers and per-request quotas were invented.
currency: USD
billing_note: >-
  The pricing page also publishes EUR, GBP, AUD, JPY and SEK list prices via a currency selector;
  the USD figures are recorded here as the canonical list.
plan_count: 5
plans:
  - id: starter-suite
    name: Starter Suite
    type: paid
    price: '25'
    currency: USD
    unit: user
    period: month
    price_quote: '$25 USD/User/Month (Starting price. Transaction fees apply. Billed monthly or annually.)'
    description: The smart CRM suite with sales, service, marketing — plus commerce and built-in AI.
    elements:
      - Lead, Account, Contact, and Opportunity Management
      - Dynamic Email Marketing and Analytics
      - Built-in Sales Flows and Lead Routing
      - Connected Slack Conversations
    api_access: >-
      Starter and Pro Suite are not listed among the editions with full platform API access; API
      request allocations in the limits documentation begin at Professional (with API access).
  - id: pro-suite
    name: Pro Suite
    type: paid
    price: '100'
    currency: USD
    unit: user
    period: month
    price_quote: '$100 USD/User/Month (Starting price. Transaction fees apply. Billed annually. Contract required.)'
    description: The flexible CRM suite with even more marketing, sales, service, and commerce tools.
    elements:
      - Everything in Starter
      - Enhanced, Real-Time Chat
      - Greater Customization and Automation
      - Sales Quoting and Forecasting
      - Access to AgentExchange
  - id: enterprise
    name: Enterprise
    type: paid
    price: '175'
    currency: USD
    unit: user
    period: month
    price_quote: '$175 USD/User/Month (Billed annually)'
    description: The CRM for service with built-in AI.
    elements:
      - AI for Customer Service
      - Self-Service Help Center
      - Workflow Automation
    api_allocation: >-
      "100,000 + (number of licenses x calls per license type) + purchased API Call Add-Ons"
      per 24 hours; 1,000 calls per Salesforce licence.
  - id: unlimited
    name: Unlimited
    type: paid
    price: '350'
    currency: USD
    unit: user
    period: month
    price_quote: '$350 USD/User/Month (Billed annually)'
    description: The CRM for service with chat and 24/7 support.
    elements:
      - Everything in Enterprise
      - Chat & Bots
      - Salesforce Knowledge
      - Premier Success Plan and Full Sandbox
    api_allocation: Same formula as Enterprise with 5,000 calls per Salesforce licence.
  - id: agentforce-1-service
    name: Agentforce 1 Service
    type: paid
    price: '550'
    currency: USD
    unit: user
    period: month
    price_quote: '$550 USD/User/Month (Billed annually)'
    description: >-
      The complete Service CRM with built-in AI and unified data. One platform that does it all.
add_ons:
  - name: API Call Add-Ons
    description: >-
      Additional 24-hour API request allocation purchasable on top of the edition entitlement.
      Price not published; contact Salesforce.
    source: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
free_tier:
  available: true
  name: Developer Edition
  price: '0'
  description: >-
    A free Developer Edition org is the practical free tier for API work: 15,000 API requests per
    24 hours and 5 concurrent long-running requests. It is a development entitlement, not a
    production plan, and it is not listed on the Service pricing page.
  signup: https://developer.salesforce.com/signup
maintainers:
  - name: Salesforce
    email: developer@salesforce.com
    url: https://developer.salesforce.com