generated: '2026-08-27'
method: generated
source: >-
  openapi/service-cloud-einstein-bots-openapi.yml, mcp/service-cloud-mcp.yml,
  mcp/service-cloud-tool-crosswalk.yml, conventions/service-cloud-conventions.yml,
  errors/service-cloud-problem-types.yml, rate-limits/service-cloud-rate-limits.yml
note: >-
  No provider-published Agent Skills or AGENTS.md was found on any Salesforce host. These are
  generated from the contracts and artifacts in this repo; every operationId and every tool name
  is grepped from a captured artifact, and every quoted window or limit is cited to a Salesforce
  document in the artifact it came from.
skills:
  - name: service-cloud-einstein-bot-session
    file: service-cloud-einstein-bot-session.md
    api: Einstein Bots Runtime API v5.3.0
    grounded_in: openapi/service-cloud-einstein-bots-openapi.yml
    operations: [checkHealthStatus, getAPIVersions, startSession, continueSession, endSession]
    summary: Open, drive and close an Einstein Bots conversation, including escalation to a human.
  - name: service-cloud-case-triage-via-mcp
    file: service-cloud-case-triage-via-mcp.md
    api: Salesforce Hosted MCP Servers (SObject family)
    grounded_in: mcp/service-cloud-mcp.yml
    tools: [getUserInfo, getObjectSchema, soqlQuery, find, listRecentSobjectRecords, getRelatedRecords, createSobjectRecord, updateSobjectRecord, updateRelatedRecord, deleteSobjectRecord, deleteRelatedRecord]
    summary: >-
      Triage and work Service Cloud cases over MCP with the least-privilege server choice, the
      real idempotency gap, and the 15-day Recycle Bin rule that an agent cannot itself invoke.