slug: servicedesk-plus
provider: ManageEngine ServiceDesk Plus
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Requests
  spec_file: servicedesk-plus-requests-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.92
  evidence: '"comprehensive IT service management (ITSM) suite with incident, problem, change, release,
    and asset management"; createRequest "Create a new request"'
  reason: Service desk request (ticket) lifecycle CRUD in an explicitly ITSM product maps directly to
    IT Service Management.