aid: servicenow url: https://raw.githubusercontent.com/api-evangelist/servicenow/refs/heads/main/apis.yml apis: - aid: servicenow:servicenow-batch-api name: ServiceNow Batch API tags: - Batch - Integration - Performance - REST image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html baseURL: https://{instance}.service-now.com/api/now/v1/batch properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html type: Documentation description: >- The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network overhead and improving integration performance. Each request in the batch is executed independently, and the API returns a stream of corresponding responses. - aid: servicenow:servicenow-knowledge-management-api name: ServiceNow Knowledge Management API tags: - Articles - Knowledge Base - Knowledge Management - Self-Service image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html baseURL: https://{instance}.service-now.com/api/sn_km_api/knowledge properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html type: Documentation - url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html type: APIReference description: >- The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles, including most-viewed and featured articles. It supports public and authenticated access to knowledge bases and requires the Knowledge API (sn_km_api) plugin to be activated. - aid: servicenow:servicenow-identification-reconciliation-api name: ServiceNow Identification and Reconciliation API tags: - CMDB - Configuration Management - Discovery - Reconciliation image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html baseURL: https://{instance}.service-now.com/api/now/identifyreconcile properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html type: Documentation - url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html type: APIReference description: >- The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration items (CIs) in the CMDB using the platform's identification and reconciliation engine. It ensures that CI data from external discovery sources is correctly identified, deduplicated, and reconciled against existing CMDB records. - aid: servicenow:servicenow-performance-analytics-api name: ServiceNow Performance Analytics API tags: - Analytics - Dashboards - Performance - Reporting image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html baseURL: https://{instance}.service-now.com/api/now/pa properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html type: Documentation description: >- The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data including scores, breakdowns, and widget data. It enables integration with external dashboards and reporting tools to access historical and real-time KPI data collected by the Now Platform. - aid: servicenow:servicenow-scripted-rest-apis name: ServiceNow Scripted REST APIs tags: - Custom APIs - Integration - Platform - Scripting image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html baseURL: https://{instance}.service-now.com/api/{namespace}/{api_id} properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html type: Documentation description: >- ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using server-side JavaScript. They support custom request processing logic, authentication, and response handling, enabling organizations to expose business-specific functionality as web services to external consumers. - aid: servicenow:servicenow-graphql-api name: ServiceNow GraphQL API tags: - Custom APIs - GraphQL - Integration - Platform image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html baseURL: https://{instance}.service-now.com/api/now/graphql properties: - url: >- https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html type: Documentation - url: >- https://www.servicenow.com/community/developer-articles/getting-started-graphql-api-framework/ta-p/2312207 type: GettingStarted - url: graphql/servicenow-graphql.md type: GraphQL description: >- The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It supports defining resolvers with server-side scripts and enables flexible, client-driven queries as an alternative to REST-based integration. - aid: servicenow:servicenow-application-service-api name: ServiceNow Application Service API tags: - Application Services - CMDB - IT Operations - Service Mapping image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html baseURL: https://{instance}.service-now.com/api/now/cmdb/app_service properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html type: Documentation description: >- The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services in the CMDB. It requires users to have the app_service_admin role and enables programmatic management of business application service mappings and their associated configuration items. - aid: servicenow:servicenow-case-api name: ServiceNow Case API tags: - Cases - CSM - Customer Service - Support image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html baseURL: https://{instance}.service-now.com/api/sn_customerservice/case properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html type: Documentation description: >- The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle including case creation, assignment, escalation, and resolution within the CSM application. - aid: servicenow:servicenow-account-api name: ServiceNow Account API tags: - Accounts - CSM - Customer Service - Records image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html baseURL: https://{instance}.service-now.com/api/now/account properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html type: Documentation description: >- The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within Customer Service Management (CSM). It enables external systems to query and update account information used for B2B customer relationship tracking. - aid: servicenow:servicenow-consumer-api name: ServiceNow Consumer API tags: - Consumers - CSM - Customer Service - Self-Service image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html baseURL: https://{instance}.service-now.com/api/now/consumer properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html type: Documentation description: >- The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports managing individual consumer profiles and can generate new social media profile records when creating a consumer entry within the Customer Service Management application. - aid: servicenow:servicenow-csm-attachment-api name: ServiceNow CSM Attachment API tags: - Attachments - CSM - Customer Service - Files image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html baseURL: https://{instance}.service-now.com/api/sn_customerservice/attachment properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html type: Documentation description: >- The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer Service Management records such as cases and interactions. It extends the base Attachment API with CSM-specific functionality and access controls. - aid: servicenow:servicenow-email-api name: ServiceNow Email API tags: - Email - Messaging - Notifications - Platform image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html baseURL: https://{instance}.service-now.com/api/now/email properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html type: Documentation description: >- The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows external systems and integrations to trigger email notifications and communications through ServiceNow's email infrastructure. - aid: servicenow:servicenow-cicd-api name: ServiceNow CI/CD API tags: - Automation - CI/CD - Deployment - DevOps image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html baseURL: https://{instance}.service-now.com/api/sn_cicd properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html type: Documentation description: >- The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous integration and continuous delivery pipelines. It supports operations such as applying changes, running ATF test suites, activating plugins, and managing application installations from external CI/CD tools. - aid: servicenow:servicenow-cicd-update-set-api name: ServiceNow CI/CD Update Set API tags: - CI/CD - Deployment - DevOps - Update Sets image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html baseURL: https://{instance}.service-now.com/api/sn_cicd/update_set properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html type: Documentation description: >- The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out update sets. It enables automated deployment workflows by allowing CI/CD pipelines to manage update set transfers between ServiceNow instances. - aid: servicenow:servicenow-devops-api name: ServiceNow DevOps API tags: - Change Velocity - CI/CD - DevOps - Pipelines image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html baseURL: https://{instance}.service-now.com/api/sn_devops properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html type: Documentation description: >- The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's DevOps Change Velocity product. It enables automated change request creation, artifact and package tracking, and pipeline orchestration from tools such as Jenkins, Azure DevOps, and GitLab. - aid: servicenow:servicenow-devops-config-api name: ServiceNow DevOps Config API tags: - Automation - Change Management - Configuration - DevOps image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html baseURL: https://{instance}.service-now.com/api/sn_devops_config properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html type: Documentation description: >- The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies. It supports configuration validation and compliance checks as part of the DevOps change acceleration workflow. - aid: servicenow:servicenow-cmdb-meta-api name: ServiceNow CMDB Meta API tags: - CMDB - Configuration Management - Metadata - Schema image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html baseURL: https://{instance}.service-now.com/api/now/cmdb/meta properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html type: Documentation description: >- The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including their attributes, relationships, and hierarchy. It enables developers to programmatically discover the CMDB data model and schema for building integrations and reporting tools. - aid: servicenow:servicenow-cmdb-data-ingestion-api name: ServiceNow CMDB Data Ingestion API tags: - CMDB - Configuration Management - Data Ingestion - Integration image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html baseURL: https://{instance}.service-now.com/api/now/cmdb/ingest properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html type: Documentation description: >- The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into the CMDB from external data sources. It supports high-volume CI data loading with built-in identification and reconciliation processing. - aid: servicenow:servicenow-metricbase-time-series-api name: ServiceNow MetricBase Time Series API tags: - ITOM - Metrics - Monitoring - Time Series image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html baseURL: https://{instance}.service-now.com/api/now/clotho properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html type: Documentation description: >- The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving, and transforming time series metric data on the Now Platform. It is used by IT Operations Management to ingest and query monitoring data such as CPU usage, memory utilization, and custom metrics. - aid: servicenow:servicenow-interaction-management-api name: ServiceNow Interaction Management API tags: - Agent Workspace - Customer Service - Interactions - Omnichannel image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html baseURL: https://{instance}.service-now.com/api/interaction properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html type: Documentation description: >- The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and enables external contact center systems to create and update interaction records in ServiceNow Agent Workspace. - aid: servicenow:servicenow-voice-interaction-resource-api name: ServiceNow Voice Interaction Resource API tags: - Contact Center - Interactions - Telephony - Voice image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html baseURL: https://{instance}.service-now.com/api/now/voice properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html type: Documentation description: >- The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS) providers to manage voice interactions and route calls to agents within Agent Workspace. - aid: servicenow:servicenow-user-role-inheritance-api name: ServiceNow User Role Inheritance API tags: - Access Control - Roles - Security - Users image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html baseURL: https://{instance}.service-now.com/api/now/user_role_inheritance properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html type: Documentation description: >- The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy for users and groups. It enables external systems to determine effective roles and permissions assigned through direct assignment or group membership inheritance. - aid: servicenow:servicenow-hr-api name: ServiceNow HR API tags: - Employee Services - HR Service Delivery - HRSD - Human Resources image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html baseURL: https://{instance}.service-now.com/api/sn_hr_core properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html type: Documentation description: >- The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including employee cases, lifecycle events, and HR service requests. It enables integration with external HR systems such as Workday and SuccessFactors for employee data synchronization. - aid: servicenow:servicenow-event-management-topic-api name: ServiceNow Event Management Topic Open API tags: - Alerts - Event Management - ITOM - Monitoring image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html baseURL: https://{instance}.service-now.com/api/em/topic properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html type: Documentation - url: asyncapi/servicenow-events-asyncapi.yml type: AsyncAPI description: >- The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitoring tools to publish events and subscribe to event notifications using a topic-based messaging pattern. - aid: servicenow:servicenow-predictive-intelligence-api name: ServiceNow Predictive Intelligence API tags: - AI - Classification - Machine Learning - Predictions image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html baseURL: https://{instance}.service-now.com/api/now/agent_intelligence properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html type: Documentation description: >- The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction models on the Now Platform. It supports classification, similarity matching, and regression predictions to automate categorization, assignment, and prioritization of records such as incidents and cases. - aid: servicenow:servicenow-awa-agent-api name: ServiceNow AWA Agent API tags: - Agent Workspace - Queues - Routing - Workforce Management image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html baseURL: https://{instance}.service-now.com/api/now/awa/agent properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html type: Documentation description: >- The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems to query and update agent status for work routing and workforce management purposes. - aid: servicenow:servicenow-awa-offer-work-api name: ServiceNow AWA Offer Work API tags: - Agent Workspace - Queues - Routing - Work Assignment image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html baseURL: https://{instance}.service-now.com/api/now/awa/offerwork properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html type: Documentation description: >- The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distribution of tasks, cases, and interactions to available agents based on capacity and skills. - aid: servicenow:servicenow-virtual-agent-bot-integration-api name: ServiceNow Virtual Agent Bot Integration API tags: - Chatbot - Conversational AI - Self-Service - Virtual Agent image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html baseURL: https://{instance}.service-now.com/api/sn_va_as_service properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html type: Documentation description: >- The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging platforms and chatbot frameworks with ServiceNow Virtual Agent. It enables sending and receiving conversational messages to automate employee and customer self-service through AI-powered virtual agents. - aid: servicenow:servicenow-openframe-api name: ServiceNow Openframe API tags: - CCaaS - Contact Center - Integration - Telephony image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html baseURL: https://{instance}.service-now.com/api/now/openframe properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html type: Documentation description: >- The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operation Handler. It supports third-party telephony integration with ServiceNow Agent Workspace through an open framework. - aid: servicenow:servicenow-ai-assets-api name: ServiceNow AI Assets API tags: - AI Governance - Artificial Intelligence - Machine Learning - Platform image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html baseURL: https://{instance}.service-now.com/api/now/ai/assets properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html type: Documentation description: >- The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems, data sets, prompts, and models. It supports AI governance and inventory management by enabling programmatic tracking of AI components deployed across the organization. - aid: servicenow:servicenow-lead-api name: ServiceNow Lead API tags: - CRM - Leads - Marketing - Sales image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html baseURL: https://{instance}.service-now.com/api/sn_lead properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html type: Documentation description: >- The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated lead line items. It enables integration with external marketing automation and CRM systems to manage the lead lifecycle within ServiceNow. - aid: servicenow:servicenow-sales-agreement-api name: ServiceNow Sales Agreement API tags: - Agreements - Contracts - CRM - Sales image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html baseURL: https://{instance}.service-now.com/api/sn_sales_agreement properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html type: Documentation description: >- The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing sales agreements by sys_id. It supports contract management workflows within ServiceNow's sales operations capabilities. - aid: servicenow:servicenow-agent-client-collector-api name: ServiceNow Agent Client Collector API tags: - Agents - Discovery - ITOM - Monitoring image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html baseURL: https://{instance}.service-now.com/api/now/acc properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html type: Documentation description: >- The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors used in IT Operations Management. It enables programmatic interaction with ACC agents for discovery, monitoring, and data collection from infrastructure components. - aid: servicenow:servicenow-agent-mapping-api name: ServiceNow Agent Mapping API tags: - Agent Workspace - Integration - Mapping - Routing image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html baseURL: https://{instance}.service-now.com/api/now/agent_mapping properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html type: Documentation description: >- The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing and assignment purposes. - aid: servicenow:servicenow-automation-center-api name: ServiceNow Automation Center API tags: - Automation - Orchestration - Platform - Workflows image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html baseURL: https://{instance}.service-now.com/api/sn_automation_center properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html type: Documentation description: >- The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows on the Now Platform. It supports programmatic control of automation tasks, enabling external systems to trigger, monitor, and manage automated processes. - aid: servicenow:servicenow-ap-invoice-api name: ServiceNow AP Invoice API tags: - Accounts Payable - Finance - Invoices - Procurement image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ap-invoice-api.html baseURL: https://{instance}.service-now.com/api/now/ap/invoice properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ap-invoice-api.html type: Documentation description: >- The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the Now Platform. It enables external financial systems to create, retrieve, and update invoice data for procurement and payment processing workflows. - aid: servicenow:servicenow-csm-order-api name: ServiceNow CSM Order API tags: - Commerce - CSM - Customer Service - Orders image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/order_csm-api.html baseURL: https://{instance}.service-now.com/api/sn_customerservice/order properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/order_csm-api.html type: Documentation description: >- The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management. It enables external systems to create, retrieve, and update customer orders and associated order line items. - aid: servicenow:servicenow-ci-lifecycle-management-api name: ServiceNow CI Lifecycle Management API tags: - CMDB - Configuration Management - IT Operations - Lifecycle image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ci-lifecycle-management-api.html baseURL: https://{instance}.service-now.com/api/now/cmdb/ci_lifecycle properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ci-lifecycle-management-api.html type: Documentation description: >- The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration items (CIs) in the CMDB. It enables programmatic tracking and transition of CI states from procurement through deployment, operation, and retirement. - aid: servicenow:servicenow-alarm-management-open-api name: ServiceNow Alarm Management Open API tags: - Alerts - Event Management - ITOM - Monitoring image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/alarm-open-api.html baseURL: https://{instance}.service-now.com/api/now/alarm properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/alarm-open-api.html type: Documentation description: >- The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations Management. It supports creating, retrieving, and updating alarm data from external monitoring systems, enabling centralized alarm management on the Now Platform. - aid: servicenow:servicenow-sam-software-usage-api name: ServiceNow SAM Software Usage Data Integration API tags: - ITAM - Licensing - Software Asset Management - Usage Tracking image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/sam_soft_us_int-api.html baseURL: https://{instance}.service-now.com/api/sam/software_usage properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/sam_soft_us_int-api.html type: Documentation description: >- The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage and metering data into Software Asset Management. It enables third-party software usage tracking tools to feed consumption data into ServiceNow for license compliance and optimization. - aid: servicenow:servicenow-product-catalog-open-api name: ServiceNow Product Catalog Open API tags: - Commerce - Product Catalog - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-catalog-open-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/catalogManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-catalog-open-api.html type: Documentation description: >- The ServiceNow Product Catalog Open API provides REST endpoints for managing product catalog data based on the TM Forum TMF620 specification. It enables querying and managing product specifications, offerings, and categories for telecommunications and order management workflows. - aid: servicenow:servicenow-service-catalog-open-api name: ServiceNow Service Catalog Open API tags: - Commerce - Service Catalog - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-catalog-open-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceCatalogManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-catalog-open-api.html type: Documentation description: >- The ServiceNow Service Catalog Open API provides REST endpoints for managing service catalog data based on the TM Forum TMF633 specification. It supports querying and managing service specifications and service candidates for telecommunications service management. - aid: servicenow:servicenow-product-order-open-api name: ServiceNow Product Order Open API tags: - Commerce - Product Ordering - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/tmf622_product_ordering-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/productOrderingManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/tmf622_product_ordering-api.html type: Documentation description: >- The ServiceNow Product Order Open API provides REST endpoints for managing product orders based on the TM Forum TMF622 specification. It enables creating, retrieving, and updating product orders for telecommunications order management workflows. - aid: servicenow:servicenow-service-order-open-api name: ServiceNow Service Order Open API tags: - Commerce - Service Ordering - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-order-open-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceOrderingManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-order-open-api.html type: Documentation description: >- The ServiceNow Service Order Open API provides REST endpoints for managing service orders based on the TM Forum TMF641 specification. It enables creating, retrieving, and updating service orders for telecommunications service ordering workflows. - aid: servicenow:servicenow-resource-inventory-open-api name: ServiceNow Resource Inventory Open API tags: - Inventory - Resources - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/resource-inventory-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/resourceInventoryManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/resource-inventory-api.html type: Documentation description: >- The ServiceNow Resource Inventory Open API provides REST endpoints for managing resource inventory data based on TM Forum specifications. It supports querying and managing physical and logical resource records for telecommunications network inventory management. - aid: servicenow:servicenow-product-inventory-open-api name: ServiceNow Product Inventory Open API tags: - Inventory - Products - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-inventory-open-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/productInventoryManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-inventory-open-api.html type: Documentation description: >- The ServiceNow Product Inventory Open API provides REST endpoints for managing product inventory data based on TM Forum specifications. It supports querying and managing product instances and their lifecycle states for telecommunications product inventory management. - aid: servicenow:servicenow-service-test-management-open-api name: ServiceNow Service Test Management Open API tags: - Quality - Service Testing - Telecommunications - TMF image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-test-management-api.html baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceTestManagement/v4 properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-test-management-api.html type: Documentation description: >- The ServiceNow Service Test Management Open API provides REST endpoints for managing service test records based on TM Forum specifications. It supports creating and managing service test definitions and results for telecommunications service quality assurance. - aid: servicenow:servicenow-project-portfolio-management-api name: ServiceNow Project Portfolio Management API tags: - Governance - PPM - Project Management - Strategic Portfolio Management image: >- https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ppm-api.html baseURL: https://{instance}.service-now.com/api/now/ppm properties: - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ppm-api.html type: Documentation description: >- The ServiceNow Project Portfolio Management API provides REST endpoints for managing projects, demands, and resource plans within Strategic Portfolio Management (SPM). It enables external systems to create, retrieve, and update project portfolio data for governance and planning purposes. - aid: servicenow:servicenow-aggregate-statistics-api name: ServiceNow Aggregate Statistics API description: >- Operations for computing aggregate statistics on ServiceNow table records including count, sum, average, minimum, and maximum values. humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html baseURL: https://{instance}.service-now.com/api/now/table tags: - Aggregate Statistics properties: - type: OpenAPI url: openapi/servicenow-aggregate-statistics-api-openapi.yml - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html - 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Cart properties: - type: OpenAPI url: openapi/servicenow-cart-api-openapi.yml - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - 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type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: Documentation url: https://www.servicenow.com/docs/r/xanadu/api-reference/rest-apis/contact-api.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html - aid: servicenow:servicenow-table-records-api name: ServiceNow Table Records API description: Operations for creating, reading, updating, and deleting records in ServiceNow tables. humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html baseURL: https://{instance}.service-now.com/api/now/table tags: - Table Records properties: - type: OpenAPI url: openapi/servicenow-table-records-api-openapi.yml - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: Documentation url: https://www.servicenow.com/docs/r/xanadu/api-reference/rest-apis/contact-api.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html - aid: servicenow:servicenow-trouble-ticket-api name: ServiceNow Trouble Ticket API description: Operations for managing trouble tickets (Cases, Incidents, and Service Problem Cases) humanURL: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html baseURL: https://{instance}.service-now.com/api/now/table tags: - Trouble Ticket properties: - type: OpenAPI url: openapi/servicenow-trouble-ticket-api-openapi.yml - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/change-management-api.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: APIReference url: >- https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html - type: Documentation url: https://www.servicenow.com/docs/r/xanadu/api-reference/rest-apis/contact-api.html - type: Documentation url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html name: ServiceNow tags: - Automation - Cloud Services - Digital Workflows - Enterprise Platform - IT Service Management - ITSM - Processes - T1 - Workflow Automation - Workflows kind: contract accessModel: pricing: enterprise onboarding: self-serve trial: false try_now: false public: false label: Enterprise ยท Self-serve signup confidence: high source: - plans - authentication generated: '2026-07-22' method: derived image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg access: 3rd-Party common: - type: AgenticAccess url: agentic-access/servicenow-agentic-access.yml - type: DomainSecurity url: security/servicenow-domain-security.yml - type: Authentication url: authentication/servicenow-authentication.yml - type: OAuthScopes url: scopes/servicenow-scopes.yml - type: Packages url: packages/servicenow-packages.yml - type: CLI url: cli/servicenow-cli.yml - type: MCPServer url: mcp/servicenow-mcp.yml - type: LLMsTxt url: llms/servicenow-llms.txt - type: Conformance url: conformance/servicenow-conformance.yml - type: ErrorCatalog url: errors/servicenow-problem-types.yml - type: Lifecycle url: lifecycle/servicenow-lifecycle.yml - 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type: Overlay url: overlays/servicenow-contact-api-overlay.yaml name: ServiceNow Contact API Overlay - type: Overlay url: overlays/servicenow-trouble-ticket-overlay.yaml name: ServiceNow Trouble Ticket API Overlay - type: PostmanWorkspace url: https://www.postman.com/kinlaneapi/servicenow/overview - type: Arazzo url: arazzo/servicenow-add-incident-worknote-workflow.yml name: ServiceNow Add Incident Work Note - type: Arazzo url: arazzo/servicenow-assign-open-tasks-workflow.yml name: ServiceNow Assign Open Task - type: Arazzo url: arazzo/servicenow-bulk-import-records-workflow.yml name: ServiceNow Bulk Import Records - type: Arazzo url: arazzo/servicenow-cart-checkout-workflow.yml name: ServiceNow Cart Checkout - type: Arazzo url: arazzo/servicenow-change-add-task-workflow.yml name: ServiceNow Add Task to Change Request - type: Arazzo url: arazzo/servicenow-close-problem-workflow.yml name: ServiceNow Close Problem - type: Arazzo url: arazzo/servicenow-create-change-request-then-approve-workflow.yml name: ServiceNow Create and Approve Normal Change - type: Arazzo url: arazzo/servicenow-create-emergency-change-workflow.yml name: ServiceNow Create Emergency Change With Task - type: Arazzo url: arazzo/servicenow-create-incident-then-update-workflow.yml name: ServiceNow Create Incident Then Triage - type: Arazzo url: arazzo/servicenow-create-problem-from-incident-workflow.yml name: ServiceNow Create Problem From Incident - type: Arazzo url: arazzo/servicenow-create-trouble-ticket-then-update-workflow.yml name: ServiceNow Create Trouble Ticket Then Update - type: Arazzo url: arazzo/servicenow-escalate-trouble-ticket-workflow.yml name: ServiceNow Escalate Trouble Ticket - type: Arazzo url: arazzo/servicenow-import-set-load-workflow.yml name: ServiceNow Import Set Load and Verify - type: Arazzo url: arazzo/servicenow-incident-backlog-report-workflow.yml name: ServiceNow Incident Backlog Report - type: Arazzo url: arazzo/servicenow-incident-with-attachment-workflow.yml name: ServiceNow Incident With Attachment - type: Arazzo url: arazzo/servicenow-link-ci-to-incident-workflow.yml name: ServiceNow Link Configuration Item to Incident - type: Arazzo url: arazzo/servicenow-onboard-contact-workflow.yml name: ServiceNow Onboard Contact - type: Arazzo url: arazzo/servicenow-order-catalog-item-workflow.yml name: ServiceNow Order Catalog Item - type: Arazzo url: arazzo/servicenow-publish-knowledge-article-workflow.yml name: ServiceNow Publish Knowledge Article - type: Arazzo url: arazzo/servicenow-resolve-incident-workflow.yml name: ServiceNow Resolve Incident - type: Arazzo url: arazzo/servicenow-standard-change-from-template-workflow.yml name: ServiceNow Standard Change From Template - type: Arazzo url: arazzo/servicenow-table-record-crud-workflow.yml name: ServiceNow Table Record Lifecycle - type: Arazzo url: arazzo/servicenow-update-ci-attributes-workflow.yml name: ServiceNow Update Configuration Item Attributes - type: Arazzo url: arazzo/servicenow-upsert-contact-workflow.yml name: ServiceNow Upsert Contact - url: json-ld/servicenow-context.jsonld name: ServiceNow JSON-LD Context type: JSONLD - url: json-schema/servicenow-incident-schema.json name: ServiceNow Incident Schema type: JSONSchema - url: json-schema/servicenow-change-request-schema.json name: ServiceNow Change Request Schema type: JSONSchema - url: json-schema/servicenow-configuration-item-schema.json name: ServiceNow Configuration Item Schema type: JSONSchema - url: json-schema/servicenow-catalog-request-schema.json name: ServiceNow Catalog Request Schema type: JSONSchema - url: json-schema/servicenow-user-schema.json name: ServiceNow User Schema type: JSONSchema - url: https://www.servicenow.com/ name: Website type: Website description: 'null' - url: https://developer.servicenow.com name: Developer Portal type: Portal - url: https://www.servicenow.com/community/developer-blog/bg-p/developer-blog name: Developer blog - ServiceNow Community type: Blog description: 'null' - url: https://www.servicenow.com/community/events/ct-p/TopLevel_Events name: Events - ServiceNow Community type: Events description: 'null' - url: https://www.servicenow.com/community/developer-forum/bd-p/developer-forum name: Developer forum - ServiceNow Community type: Forums description: 'null' - url: https://www.servicenow.com/community/ name: Community type: Community - url: https://www.servicenow.com/docs/ name: Product Documentation | ServiceNow type: Documentation description: 'null' - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html name: REST API Reference type: APIReference - url: >- https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow/app_store_learnv2_rest_tokyo_rest_api_explorer name: Getting Started type: GettingStarted - url: >- https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/security/concept/c_OAuthApplications.html name: OAuth 2.0 Authentication type: Authentication - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html name: Rate Limits type: RateLimits - url: https://status.servicenow.com name: ServiceNow Status type: StatusPage - url: https://support.servicenow.com name: Support type: Support - url: https://www.servicenow.com/products/pricing.html name: Pricing type: Pricing - url: https://www.servicenow.com/terms-of-use.html name: Website terms of use - ServiceNow type: TermsOfService description: 'null' - url: https://www.servicenow.com/privacy-statement.html name: Website and Events Privacy Statement - ServiceNow type: PrivacyPolicy description: 'null' - url: https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/family-release-notes.html name: Release Notes type: ChangeLog - url: https://github.com/ServiceNow name: ServiceNow GitHub Organization type: GitHubOrganization - url: https://github.com/ServiceNowDevProgram name: ServiceNow Developer Program GitHub type: GitHubOrganization - url: https://github.com/ServiceNow/sdk name: ServiceNow SDK type: GitHubRepository - url: https://www.npmjs.com/package/@servicenow/sdk name: ServiceNow SDK on npm type: SDKs - url: >- https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/servicenow-sdk/concept/servicenow-sdk-landing.html name: ServiceNow SDK Documentation type: Documentation - url: https://stackoverflow.com/questions/tagged/servicenow name: ServiceNow on Stack Overflow type: StackOverflow - url: https://developer.servicenow.com/dev.do name: Developer Portal Sign Up type: Signup - url: https://developer.servicenow.com/dev.do name: Developer Portal Login type: Login - url: https://www.youtube.com/user/serviceaborad name: ServiceNow on YouTube type: YouTube - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/inbound-REST-API-rate-limiting.html name: Inbound REST API Rate Limiting type: RateLimits - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/use-REST-API-Explorer.html name: REST API Explorer type: Documentation - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/task/export-openapi-specification.html name: Export OpenAPI Specification type: Documentation - url: https://github.com/ServiceNow/PySNC name: PySNC - Python API for ServiceNow type: GitHubRepository - url: https://pypi.org/project/pysnc/ name: PySNC on PyPI type: SDKs - url: https://servicenow.github.io/PySNC/ name: PySNC Documentation type: Documentation - url: >- https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/task/t_EnableOAuthWithREST.html name: Enable OAuth with Inbound REST type: Authentication - url: https://x.com/ServiceNow name: ServiceNow on X type: X - url: https://www.linkedin.com/company/servicenow name: ServiceNow on LinkedIn type: LinkedIn - url: https://www.servicenow.com/university/training-and-certification.html name: Training and Certifications type: GettingStarted - url: https://www.servicenow.com/products/api-integrations.html name: APIs and Integration Tools type: Documentation - url: https://developer.servicenow.com/dev.do#!/reference/api/yokohama/rest/ name: Yokohama REST API Reference type: APIReference - url: json-ld/contact-context.jsonld type: JSONLD - url: json-ld/servicenow-aggregate-context.jsonld type: JSONLD - url: json-ld/servicenow-attachment-context.jsonld type: JSONLD - url: json-ld/servicenow-change-management-context.jsonld type: JSONLD - url: json-ld/servicenow-cmdb-instance-context.jsonld type: JSONLD - url: json-ld/servicenow-import-set-context.jsonld type: JSONLD - url: json-ld/servicenow-service-catalog-context.jsonld type: JSONLD - url: json-ld/servicenow-table-context.jsonld type: JSONLD - url: json-ld/trouble-ticket-context.jsonld type: JSONLD - url: rules/servicenow-spectral-rules.yml type: SpectralRules - url: vocabulary/servicenow-vocabulary.yaml type: Vocabulary - type: Features data: - name: Table-Driven Architecture description: >- Universal Table API for CRUD operations on any ServiceNow table including incidents, changes, and custom tables. - name: IT Service Management description: Complete ITSM capabilities with dedicated APIs for incident, change, problem, and knowledge management. - name: Configuration Management Database description: >- CMDB APIs for managing configuration items, relationships, and service mappings with identification and reconciliation. - name: Service Catalog And Self-Service description: Service Catalog APIs for browsing items, submitting requests, and managing cart operations. - name: Customer Service Management description: CSM APIs for cases, contacts, accounts, and consumer management with omnichannel routing. - name: Advanced Work Assignment description: AWA APIs for intelligent work routing, agent management, and capacity-based assignment. - name: Virtual Agent Integration description: Bot Integration APIs for connecting external messaging platforms with ServiceNow conversational AI. - name: CI/CD And DevOps description: CI/CD and DevOps APIs for automated application deployment, testing, and change velocity management. - name: Event Management description: Event Management APIs for ingesting alerts and events from external monitoring systems. - name: Predictive Intelligence description: ML-powered APIs for automated classification, assignment, and prioritization of records. - type: UseCases data: - name: Incident Management Automation description: >- Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence APIs. - name: Change Management Integration description: Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows. - name: CMDB Synchronization description: >- Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation APIs. - name: Self-Service Portal Integration description: Build custom portals that browse service catalogs, submit requests, and track order status. - name: Customer Service Orchestration description: Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs. - name: IT Operations Monitoring description: Ingest events and metrics from monitoring tools for centralized alert management and correlation. - name: Data Migration And ETL description: Load data from external sources using Import Set APIs with transform maps for automated field mapping. - name: Workforce Optimization description: Manage agent availability and route work items based on skills and capacity using AWA APIs. - type: Integrations data: - name: Jira description: Bidirectional synchronization of incidents and issues between ServiceNow and Atlassian Jira. - name: Microsoft Teams description: Virtual Agent and notification integration for managing IT requests directly from Microsoft Teams. - name: Slack description: Conversational IT support and incident management through Slack channel integrations. - name: Jenkins description: CI/CD pipeline integration for automated change request creation and deployment tracking. - name: Azure DevOps description: DevOps pipeline integration for change velocity and automated deployment workflows. - name: Splunk description: Event and alert ingestion from Splunk for centralized IT operations monitoring. - name: PagerDuty description: Incident alerting and on-call management integration for streamlined incident response. - name: AWS description: Cloud resource discovery and CMDB synchronization for AWS infrastructure management. - name: Agent Skills url: https://github.com/ServiceNow/saai-skill-feedback type: AgentSkills created: '2025-01-08' modified: '2026-06-20' position: Consuming segments: - Workflows description: ServiceNow provides cloud-based platform services that automate enterprise IT operations. maintainers: - FN: Kin Lane email: kin@apievangelist.com specificationVersion: '0.19'