aid: servicenow
url: https://raw.githubusercontent.com/api-evangelist/servicenow/refs/heads/main/apis.yml
apis:
- aid: servicenow:servicenow-table-api
  name: ServiceNow Table API
  tags:
  - CRUD
  - Data
  - ITSM
  - Records
  - Tables
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html
  baseURL: https://{instance}.service-now.com/api/now/table
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html
    type: APIReference
  - url: openapi/servicenow-table-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/table-table-records.yaml
  description: The ServiceNow Table API provides endpoints to perform create, read, update, and delete (CRUD) operations on
    records within any ServiceNow table. It is the primary REST interface for interacting with ServiceNow platform data such
    as incidents, problems, changes, and custom tables.
- aid: servicenow:servicenow-aggregate-api
  name: ServiceNow Aggregate API
  tags:
  - Aggregation
  - Analytics
  - Reporting
  - Statistics
  - Tables
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html
  baseURL: https://{instance}.service-now.com/api/now/stats
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html
    type: Documentation
  - url: openapi/servicenow-aggregate-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/aggregate-aggregate-statistics.yaml
  description: The ServiceNow Aggregate API provides endpoints to compute aggregate statistics (count, average, min, max,
    sum) against records in any ServiceNow table. It supports grouping and filtering results, making it useful for reporting
    and dashboard data retrieval.
- aid: servicenow:servicenow-attachment-api
  name: ServiceNow Attachment API
  tags:
  - Attachments
  - Files
  - Records
  - Upload
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html
  baseURL: https://{instance}.service-now.com/api/now/attachment
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_AttachmentAPI.html
    type: Documentation
  - url: openapi/servicenow-attachment-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/attachment-attachments.yaml
  description: The ServiceNow Attachment API enables uploading, retrieving, and deleting file attachments associated with
    records in ServiceNow tables. It supports uploading files via multipart/form-data or binary streams and allows up to 1024
    MB file size by default.
- aid: servicenow:servicenow-import-set-api
  name: ServiceNow Import Set API
  tags:
  - Data Loading
  - ETL
  - Import
  - Integration
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html
  baseURL: https://{instance}.service-now.com/api/now/import
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ImportSetAPI.html
    type: Documentation
  - url: openapi/servicenow-import-set-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/import-set-import-sets.yaml
  description: The ServiceNow Import Set API allows external systems to push data into ServiceNow import set tables, which
    can then be synchronously or asynchronously transformed and loaded into target tables. It is commonly used for integrating
    external data sources with ServiceNow using transform maps.
- aid: servicenow:servicenow-batch-api
  name: ServiceNow Batch API
  tags:
  - Batch
  - Integration
  - Performance
  - REST
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html
  baseURL: https://{instance}.service-now.com/api/now/v1/batch
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/batch-api.html
    type: Documentation
  description: The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network
    overhead and improving integration performance. Each request in the batch is executed independently, and the API returns
    a stream of corresponding responses.
- aid: servicenow:servicenow-change-management-api
  name: ServiceNow Change Management API
  tags:
  - Change Management
  - IT Operations
  - ITSM
  - Workflows
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/change-management-api.html
  baseURL: https://{instance}.service-now.com/api/sn_chg_rest/v1/change
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/change-management-api.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/change-management-api.html
    type: APIReference
  - url: openapi/servicenow-change-management-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/change-management-change-tasks.yaml
  - type: NaftikoCapability
    url: capabilities/change-management-emergency-changes.yaml
  - type: NaftikoCapability
    url: capabilities/change-management-normal-changes.yaml
  - type: NaftikoCapability
    url: capabilities/change-management-standard-changes.yaml
  description: The ServiceNow Change Management API provides REST endpoints for creating, retrieving, updating, and managing
    change requests and their associated tasks and approvals. It supports the full change lifecycle including normal, standard,
    and emergency change types.
- aid: servicenow:servicenow-knowledge-management-api
  name: ServiceNow Knowledge Management API
  tags:
  - Articles
  - Knowledge Base
  - Knowledge Management
  - Self-Service
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
  baseURL: https://{instance}.service-now.com/api/sn_km_api/knowledge
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/knowledge-api.html
    type: APIReference
  description: The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles,
    including most-viewed and featured articles. It supports public and authenticated access to knowledge bases and requires
    the Knowledge API (sn_km_api) plugin to be activated.
- aid: servicenow:servicenow-service-catalog-api
  name: ServiceNow Service Catalog API
  tags:
  - ITSM
  - Requests
  - Self-Service
  - Service Catalog
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html
  baseURL: https://{instance}.service-now.com/api/sn_sc/servicecatalog
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html
    type: APIReference
  - url: openapi/servicenow-service-catalog-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/service-catalog-cart.yaml
  - type: NaftikoCapability
    url: capabilities/service-catalog-catalog-items.yaml
  - type: NaftikoCapability
    url: capabilities/service-catalog-catalogs.yaml
  - type: NaftikoCapability
    url: capabilities/service-catalog-categories.yaml
  description: The ServiceNow Service Catalog API provides REST endpoints for browsing catalog categories and items, retrieving
    catalog item details and variables, and submitting catalog requests. It enables external applications and portals to integrate
    with ServiceNow's self-service request capabilities.
- aid: servicenow:servicenow-cmdb-instance-api
  name: ServiceNow CMDB Instance API
  tags:
  - Assets
  - CMDB
  - Configuration Management
  - IT Operations
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/instance
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/cmdb-instance-api.html
    type: APIReference
  - url: openapi/servicenow-cmdb-instance-api-openapi.yml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/cmdb-instance-cmdb-instances.yaml
  description: The ServiceNow CMDB Instance API provides REST endpoints for retrieving configuration item (CI) records from
    the Configuration Management Database by class name and sys_id. It is used to query and access infrastructure and application
    CI data stored in ServiceNow's CMDB.
- aid: servicenow:servicenow-identification-reconciliation-api
  name: ServiceNow Identification and Reconciliation API
  tags:
  - CMDB
  - Configuration Management
  - Discovery
  - Reconciliation
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
  baseURL: https://{instance}.service-now.com/api/now/identifyreconcile
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
    type: Documentation
  - url: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_IdentifyReconcileAPI.html
    type: APIReference
  description: The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration
    items (CIs) in the CMDB using the platform's identification and reconciliation engine. It ensures that CI data from external
    discovery sources is correctly identified, deduplicated, and reconciled against existing CMDB records.
- aid: servicenow:servicenow-performance-analytics-api
  name: ServiceNow Performance Analytics API
  tags:
  - Analytics
  - Dashboards
  - Performance
  - Reporting
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html
  baseURL: https://{instance}.service-now.com/api/now/pa
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_PerformanceAnalyticsAPI.html
    type: Documentation
  description: The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data
    including scores, breakdowns, and widget data. It enables integration with external dashboards and reporting tools to
    access historical and real-time KPI data collected by the Now Platform.
- aid: servicenow:servicenow-contact-api
  name: ServiceNow Contact API
  tags:
  - Contacts
  - CSM
  - Customer Service
  - Records
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/r/xanadu/api-reference/rest-apis/contact-api.html
  baseURL: https://{instance}.service-now.com/api/now/contact
  properties:
  - url: https://www.servicenow.com/docs/r/xanadu/api-reference/rest-apis/contact-api.html
    type: Documentation
  - url: openapi/contact-api-openapi.yaml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/contact-contact.yaml
  description: The ServiceNow Contact API provides endpoints for retrieving and updating Customer Service Management (CSM)
    contact records. It also supports generating new social media profile records when creating a contact, and requires the
    Customer Service plugin (com.sn_customerservice).
- aid: servicenow:servicenow-trouble-ticket-api
  name: ServiceNow Trouble Ticket Open API
  tags:
  - Customer Service
  - Incidents
  - TM Forum
  - Trouble Tickets
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/now/troubleticket
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  - url: openapi/trouble-ticket-openapi.yaml
    type: OpenAPI
  - type: NaftikoCapability
    url: capabilities/trouble-ticket-trouble-ticket.yaml
  description: The ServiceNow Trouble Ticket Open API provides endpoints to create, update, and retrieve data from Case, Incident,
    and Service Problem Case tables. It is a ServiceNow implementation of the TM Forum Trouble Ticket Management API REST
    specification for managing ticket information between external ticketing systems and the ServiceNow AI Platform.
- aid: servicenow:servicenow-scripted-rest-apis
  name: ServiceNow Scripted REST APIs
  tags:
  - Custom APIs
  - Integration
  - Platform
  - Scripting
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html
  baseURL: https://{instance}.service-now.com/api/{namespace}/{api_id}
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/custom-web-services/concept/c_CustomWebServices.html
    type: Documentation
  description: ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using
    server-side JavaScript. They support custom request processing logic, authentication, and response handling, enabling
    organizations to expose business-specific functionality as web services to external consumers.
- aid: servicenow:servicenow-graphql-api
  name: ServiceNow GraphQL API
  tags:
  - Custom APIs
  - GraphQL
  - Integration
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html
  baseURL: https://{instance}.service-now.com/api/now/graphql
  properties:
  - url: https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/graphql/concept/scripted-graph-ql.html
    type: Documentation
  - url: https://www.servicenow.com/community/developer-articles/getting-started-graphql-api-framework/ta-p/2312207
    type: GettingStarted
  description: The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform
    for querying record data from components or external systems. It supports defining resolvers with server-side scripts
    and enables flexible, client-driven queries as an alternative to REST-based integration.
- aid: servicenow:servicenow-application-service-api
  name: ServiceNow Application Service API
  tags:
  - Application Services
  - CMDB
  - IT Operations
  - Service Mapping
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/app_service
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/application-service-api.html
    type: Documentation
  description: The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services
    in the CMDB. It requires users to have the app_service_admin role and enables programmatic management of business application
    service mappings and their associated configuration items.
- aid: servicenow:servicenow-case-api
  name: ServiceNow Case API
  tags:
  - Cases
  - CSM
  - Customer Service
  - Support
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
  baseURL: https://{instance}.service-now.com/api/sn_customerservice/case
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
    type: Documentation
  description: The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management
    (CSM) case records. It supports the full case lifecycle including case creation, assignment, escalation, and resolution
    within the CSM application.
- aid: servicenow:servicenow-account-api
  name: ServiceNow Account API
  tags:
  - Accounts
  - CSM
  - Customer Service
  - Records
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html
  baseURL: https://{instance}.service-now.com/api/now/account
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/account-api.html
    type: Documentation
  description: The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within
    Customer Service Management (CSM). It enables external systems to query and update account information used for B2B customer
    relationship tracking.
- aid: servicenow:servicenow-consumer-api
  name: ServiceNow Consumer API
  tags:
  - Consumers
  - CSM
  - Customer Service
  - Self-Service
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/now/consumer
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports
    managing individual consumer profiles and can generate new social media profile records when creating a consumer entry
    within the Customer Service Management application.
- aid: servicenow:servicenow-csm-attachment-api
  name: ServiceNow CSM Attachment API
  tags:
  - Attachments
  - CSM
  - Customer Service
  - Files
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html
  baseURL: https://{instance}.service-now.com/api/sn_customerservice/attachment
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/attachment_csm-api.html
    type: Documentation
  description: The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer
    Service Management records such as cases and interactions. It extends the base Attachment API with CSM-specific functionality
    and access controls.
- aid: servicenow:servicenow-email-api
  name: ServiceNow Email API
  tags:
  - Email
  - Messaging
  - Notifications
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html
  baseURL: https://{instance}.service-now.com/api/now/email
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/email-api.html
    type: Documentation
  description: The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows
    external systems and integrations to trigger email notifications and communications through ServiceNow's email infrastructure.
- aid: servicenow:servicenow-cicd-api
  name: ServiceNow CI/CD API
  tags:
  - Automation
  - CI/CD
  - Deployment
  - DevOps
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html
  baseURL: https://{instance}.service-now.com/api/sn_cicd
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-api.html
    type: Documentation
  description: The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous
    integration and continuous delivery pipelines. It supports operations such as applying changes, running ATF test suites,
    activating plugins, and managing application installations from external CI/CD tools.
- aid: servicenow:servicenow-cicd-update-set-api
  name: ServiceNow CI/CD Update Set API
  tags:
  - CI/CD
  - Deployment
  - DevOps
  - Update Sets
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html
  baseURL: https://{instance}.service-now.com/api/sn_cicd/update_set
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cicd-update-set-api.html
    type: Documentation
  description: The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out
    update sets. It enables automated deployment workflows by allowing CI/CD pipelines to manage update set transfers between
    ServiceNow instances.
- aid: servicenow:servicenow-devops-api
  name: ServiceNow DevOps API
  tags:
  - Change Velocity
  - CI/CD
  - DevOps
  - Pipelines
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html
  baseURL: https://{instance}.service-now.com/api/sn_devops
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-api.html
    type: Documentation
  description: The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's
    DevOps Change Velocity product. It enables automated change request creation, artifact and package tracking, and pipeline
    orchestration from tools such as Jenkins, Azure DevOps, and GitLab.
- aid: servicenow:servicenow-devops-config-api
  name: ServiceNow DevOps Config API
  tags:
  - Automation
  - Change Management
  - Configuration
  - DevOps
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html
  baseURL: https://{instance}.service-now.com/api/sn_devops_config
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/devops-config-api.html
    type: Documentation
  description: The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies.
    It supports configuration validation and compliance checks as part of the DevOps change acceleration workflow.
- aid: servicenow:servicenow-cmdb-meta-api
  name: ServiceNow CMDB Meta API
  tags:
  - CMDB
  - Configuration Management
  - Metadata
  - Schema
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/meta
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-meta-api.html
    type: Documentation
  description: The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including
    their attributes, relationships, and hierarchy. It enables developers to programmatically discover the CMDB data model
    and schema for building integrations and reporting tools.
- aid: servicenow:servicenow-cmdb-data-ingestion-api
  name: ServiceNow CMDB Data Ingestion API
  tags:
  - CMDB
  - Configuration Management
  - Data Ingestion
  - Integration
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/ingest
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/cmdb-ingest-api.html
    type: Documentation
  description: The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into
    the CMDB from external data sources. It supports high-volume CI data loading with built-in identification and reconciliation
    processing.
- aid: servicenow:servicenow-metricbase-time-series-api
  name: ServiceNow MetricBase Time Series API
  tags:
  - ITOM
  - Metrics
  - Monitoring
  - Time Series
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html
  baseURL: https://{instance}.service-now.com/api/now/clotho
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/Clotho-Time-Series-API.html
    type: Documentation
  description: The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving,
    and transforming time series metric data on the Now Platform. It is used by IT Operations Management to ingest and query
    monitoring data such as CPU usage, memory utilization, and custom metrics.
- aid: servicenow:servicenow-interaction-management-api
  name: ServiceNow Interaction Management API
  tags:
  - Agent Workspace
  - Customer Service
  - Interactions
  - Omnichannel
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
  baseURL: https://{instance}.service-now.com/api/interaction
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
    type: Documentation
  description: The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions
    across multiple channels. It supports omnichannel routing and enables external contact center systems to create and update
    interaction records in ServiceNow Agent Workspace.
- aid: servicenow:servicenow-voice-interaction-resource-api
  name: ServiceNow Voice Interaction Resource API
  tags:
  - Contact Center
  - Interactions
  - Telephony
  - Voice
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
  baseURL: https://{instance}.service-now.com/api/now/voice
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
    type: Documentation
  description: The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems
    with ServiceNow. It enables Contact Center as a Service (CCaaS) providers to manage voice interactions and route calls
    to agents within Agent Workspace.
- aid: servicenow:servicenow-user-role-inheritance-api
  name: ServiceNow User Role Inheritance API
  tags:
  - Access Control
  - Roles
  - Security
  - Users
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html
  baseURL: https://{instance}.service-now.com/api/now/user_role_inheritance
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/user-role-inheritance-api.html
    type: Documentation
  description: The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy
    for users and groups. It enables external systems to determine effective roles and permissions assigned through direct
    assignment or group membership inheritance.
- aid: servicenow:servicenow-hr-api
  name: ServiceNow HR API
  tags:
  - Employee Services
  - HR Service Delivery
  - HRSD
  - Human Resources
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html
  baseURL: https://{instance}.service-now.com/api/sn_hr_core
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/hr-core-api.html
    type: Documentation
  description: The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including
    employee cases, lifecycle events, and HR service requests. It enables integration with external HR systems such as Workday
    and SuccessFactors for employee data synchronization.
- aid: servicenow:servicenow-event-management-topic-api
  name: ServiceNow Event Management Topic Open API
  tags:
  - Alerts
  - Event Management
  - ITOM
  - Monitoring
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html
  baseURL: https://{instance}.service-now.com/api/em/topic
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/event_management_topic-api.html
    type: Documentation
  - url: asyncapi/servicenow-events-asyncapi.yml
    type: AsyncAPI
  description: The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions
    within IT Operations Management. It enables external monitoring tools to publish events and subscribe to event notifications
    using a topic-based messaging pattern.
- aid: servicenow:servicenow-predictive-intelligence-api
  name: ServiceNow Predictive Intelligence API
  tags:
  - AI
  - Classification
  - Machine Learning
  - Predictions
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html
  baseURL: https://{instance}.service-now.com/api/now/agent_intelligence
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-intelligence-api.html
    type: Documentation
  description: The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction
    models on the Now Platform. It supports classification, similarity matching, and regression predictions to automate categorization,
    assignment, and prioritization of records such as incidents and cases.
- aid: servicenow:servicenow-awa-agent-api
  name: ServiceNow AWA Agent API
  tags:
  - Agent Workspace
  - Queues
  - Routing
  - Workforce Management
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
  baseURL: https://{instance}.service-now.com/api/now/awa/agent
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
    type: Documentation
  description: The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity
    within Advanced Work Assignment (AWA). It enables external systems to query and update agent status for work routing and
    workforce management purposes.
- aid: servicenow:servicenow-awa-offer-work-api
  name: ServiceNow AWA Offer Work API
  tags:
  - Agent Workspace
  - Queues
  - Routing
  - Work Assignment
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
  baseURL: https://{instance}.service-now.com/api/now/awa/offerwork
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
    type: Documentation
  description: The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through
    the Advanced Work Assignment engine. It enables programmatic distribution of tasks, cases, and interactions to available
    agents based on capacity and skills.
- aid: servicenow:servicenow-virtual-agent-bot-integration-api
  name: ServiceNow Virtual Agent Bot Integration API
  tags:
  - Chatbot
  - Conversational AI
  - Self-Service
  - Virtual Agent
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html
  baseURL: https://{instance}.service-now.com/api/sn_va_as_service
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/bot-api.html
    type: Documentation
  description: The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging
    platforms and chatbot frameworks with ServiceNow Virtual Agent. It enables sending and receiving conversational messages
    to automate employee and customer self-service through AI-powered virtual agents.
- aid: servicenow:servicenow-openframe-api
  name: ServiceNow Openframe API
  tags:
  - CCaaS
  - Contact Center
  - Integration
  - Telephony
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
  baseURL: https://{instance}.service-now.com/api/now/openframe
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
    type: Documentation
  description: The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers
    to create and update interaction records without using the Operation Handler. It supports third-party telephony integration
    with ServiceNow Agent Workspace through an open framework.
- aid: servicenow:servicenow-ai-assets-api
  name: ServiceNow AI Assets API
  tags:
  - AI Governance
  - Artificial Intelligence
  - Machine Learning
  - Platform
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html
  baseURL: https://{instance}.service-now.com/api/now/ai/assets
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ai-assets-api.html
    type: Documentation
  description: The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems,
    data sets, prompts, and models. It supports AI governance and inventory management by enabling programmatic tracking of
    AI components deployed across the organization.
- aid: servicenow:servicenow-lead-api
  name: ServiceNow Lead API
  tags:
  - CRM
  - Leads
  - Marketing
  - Sales
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/sn_lead
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated
    lead line items. It enables integration with external marketing automation and CRM systems to manage the lead lifecycle
    within ServiceNow.
- aid: servicenow:servicenow-sales-agreement-api
  name: ServiceNow Sales Agreement API
  tags:
  - Agreements
  - Contracts
  - CRM
  - Sales
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  baseURL: https://{instance}.service-now.com/api/sn_sales_agreement
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
    type: Documentation
  description: The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing
    sales agreements by sys_id. It supports contract management workflows within ServiceNow's sales operations capabilities.
- aid: servicenow:servicenow-agent-client-collector-api
  name: ServiceNow Agent Client Collector API
  tags:
  - Agents
  - Discovery
  - ITOM
  - Monitoring
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html
  baseURL: https://{instance}.service-now.com/api/now/acc
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agnt_clnt_cll-api.html
    type: Documentation
  description: The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors
    used in IT Operations Management. It enables programmatic interaction with ACC agents for discovery, monitoring, and data
    collection from infrastructure components.
- aid: servicenow:servicenow-agent-mapping-api
  name: ServiceNow Agent Mapping API
  tags:
  - Agent Workspace
  - Integration
  - Mapping
  - Routing
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
  baseURL: https://{instance}.service-now.com/api/now/agent_mapping
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-mapping-api.html
    type: Documentation
  description: The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables
    external systems to create and manage mappings between external agent identifiers and ServiceNow agent records for routing
    and assignment purposes.
- aid: servicenow:servicenow-automation-center-api
  name: ServiceNow Automation Center API
  tags:
  - Automation
  - Orchestration
  - Platform
  - Workflows
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html
  baseURL: https://{instance}.service-now.com/api/sn_automation_center
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/auto-api.html
    type: Documentation
  description: The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows
    on the Now Platform. It supports programmatic control of automation tasks, enabling external systems to trigger, monitor,
    and manage automated processes.
- aid: servicenow:servicenow-ap-invoice-api
  name: ServiceNow AP Invoice API
  tags:
  - Accounts Payable
  - Finance
  - Invoices
  - Procurement
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ap-invoice-api.html
  baseURL: https://{instance}.service-now.com/api/now/ap/invoice
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ap-invoice-api.html
    type: Documentation
  description: The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the
    Now Platform. It enables external financial systems to create, retrieve, and update invoice data for procurement and payment
    processing workflows.
- aid: servicenow:servicenow-csm-order-api
  name: ServiceNow CSM Order API
  tags:
  - Commerce
  - CSM
  - Customer Service
  - Orders
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/order_csm-api.html
  baseURL: https://{instance}.service-now.com/api/sn_customerservice/order
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/order_csm-api.html
    type: Documentation
  description: The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management.
    It enables external systems to create, retrieve, and update customer orders and associated order line items.
- aid: servicenow:servicenow-ci-lifecycle-management-api
  name: ServiceNow CI Lifecycle Management API
  tags:
  - CMDB
  - Configuration Management
  - IT Operations
  - Lifecycle
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ci-lifecycle-management-api.html
  baseURL: https://{instance}.service-now.com/api/now/cmdb/ci_lifecycle
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ci-lifecycle-management-api.html
    type: Documentation
  description: The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration
    items (CIs) in the CMDB. It enables programmatic tracking and transition of CI states from procurement through deployment,
    operation, and retirement.
- aid: servicenow:servicenow-alarm-management-open-api
  name: ServiceNow Alarm Management Open API
  tags:
  - Alerts
  - Event Management
  - ITOM
  - Monitoring
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/alarm-open-api.html
  baseURL: https://{instance}.service-now.com/api/now/alarm
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/alarm-open-api.html
    type: Documentation
  description: The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations
    Management. It supports creating, retrieving, and updating alarm data from external monitoring systems, enabling centralized
    alarm management on the Now Platform.
- aid: servicenow:servicenow-sam-software-usage-api
  name: ServiceNow SAM Software Usage Data Integration API
  tags:
  - ITAM
  - Licensing
  - Software Asset Management
  - Usage Tracking
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/sam_soft_us_int-api.html
  baseURL: https://{instance}.service-now.com/api/sam/software_usage
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/sam_soft_us_int-api.html
    type: Documentation
  description: The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage
    and metering data into Software Asset Management. It enables third-party software usage tracking tools to feed consumption
    data into ServiceNow for license compliance and optimization.
- aid: servicenow:servicenow-product-catalog-open-api
  name: ServiceNow Product Catalog Open API
  tags:
  - Commerce
  - Product Catalog
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-catalog-open-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/catalogManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-catalog-open-api.html
    type: Documentation
  description: The ServiceNow Product Catalog Open API provides REST endpoints for managing product catalog data based on
    the TM Forum TMF620 specification. It enables querying and managing product specifications, offerings, and categories
    for telecommunications and order management workflows.
- aid: servicenow:servicenow-service-catalog-open-api
  name: ServiceNow Service Catalog Open API
  tags:
  - Commerce
  - Service Catalog
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-catalog-open-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceCatalogManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-catalog-open-api.html
    type: Documentation
  description: The ServiceNow Service Catalog Open API provides REST endpoints for managing service catalog data based on
    the TM Forum TMF633 specification. It supports querying and managing service specifications and service candidates for
    telecommunications service management.
- aid: servicenow:servicenow-product-order-open-api
  name: ServiceNow Product Order Open API
  tags:
  - Commerce
  - Product Ordering
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/tmf622_product_ordering-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/productOrderingManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/tmf622_product_ordering-api.html
    type: Documentation
  description: The ServiceNow Product Order Open API provides REST endpoints for managing product orders based on the TM Forum
    TMF622 specification. It enables creating, retrieving, and updating product orders for telecommunications order management
    workflows.
- aid: servicenow:servicenow-service-order-open-api
  name: ServiceNow Service Order Open API
  tags:
  - Commerce
  - Service Ordering
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-order-open-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceOrderingManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-order-open-api.html
    type: Documentation
  description: The ServiceNow Service Order Open API provides REST endpoints for managing service orders based on the TM Forum
    TMF641 specification. It enables creating, retrieving, and updating service orders for telecommunications service ordering
    workflows.
- aid: servicenow:servicenow-resource-inventory-open-api
  name: ServiceNow Resource Inventory Open API
  tags:
  - Inventory
  - Resources
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/resource-inventory-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/resourceInventoryManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/resource-inventory-api.html
    type: Documentation
  description: The ServiceNow Resource Inventory Open API provides REST endpoints for managing resource inventory data based
    on TM Forum specifications. It supports querying and managing physical and logical resource records for telecommunications
    network inventory management.
- aid: servicenow:servicenow-product-inventory-open-api
  name: ServiceNow Product Inventory Open API
  tags:
  - Inventory
  - Products
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-inventory-open-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/productInventoryManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/product-inventory-open-api.html
    type: Documentation
  description: The ServiceNow Product Inventory Open API provides REST endpoints for managing product inventory data based
    on TM Forum specifications. It supports querying and managing product instances and their lifecycle states for telecommunications
    product inventory management.
- aid: servicenow:servicenow-service-test-management-open-api
  name: ServiceNow Service Test Management Open API
  tags:
  - Quality
  - Service Testing
  - Telecommunications
  - TMF
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-test-management-api.html
  baseURL: https://{instance}.service-now.com/api/sn_ind_tmt_orm/serviceTestManagement/v4
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/service-test-management-api.html
    type: Documentation
  description: The ServiceNow Service Test Management Open API provides REST endpoints for managing service test records based
    on TM Forum specifications. It supports creating and managing service test definitions and results for telecommunications
    service quality assurance.
- aid: servicenow:servicenow-project-portfolio-management-api
  name: ServiceNow Project Portfolio Management API
  tags:
  - Governance
  - PPM
  - Project Management
  - Strategic Portfolio Management
  image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
  humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ppm-api.html
  baseURL: https://{instance}.service-now.com/api/now/ppm
  properties:
  - url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/ppm-api.html
    type: Documentation
  description: The ServiceNow Project Portfolio Management API provides REST endpoints for managing projects, demands, and
    resource plans within Strategic Portfolio Management (SPM). It enables external systems to create, retrieve, and update
    project portfolio data for governance and planning purposes.
name: ServiceNow
tags:
- Automation
- Cloud Services
- Digital Workflows
- Enterprise Platform
- IT Service Management
- ITSM
- Processes
- T1
- Workflow Automation
- Workflows
kind: contract
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
access: 3rd-Party
common:
- type: ArazzoWorkflows
  url: arazzo/
  workflows:
  - url: arazzo/servicenow-add-incident-worknote-workflow.yml
    name: ServiceNow Add Incident Work Note
    summary: Find an incident by number, read it, then append a work note and reassign it.
  - url: arazzo/servicenow-assign-open-tasks-workflow.yml
    name: ServiceNow Assign Open Task
    summary: Find the oldest unassigned task on a table, claim it, then mark it work in progress.
  - url: arazzo/servicenow-bulk-import-records-workflow.yml
    name: ServiceNow Bulk Import Records
    summary: Insert multiple records into an import set staging table, then verify the first transformed row.
  - url: arazzo/servicenow-cart-checkout-workflow.yml
    name: ServiceNow Cart Checkout
    summary: Add a catalog item to the cart, review the cart contents, then submit the order.
  - url: arazzo/servicenow-change-add-task-workflow.yml
    name: ServiceNow Add Task to Change Request
    summary: Create a change task on a change, list the change's tasks, then update the task.
  - url: arazzo/servicenow-close-problem-workflow.yml
    name: ServiceNow Close Problem
    summary: Find a problem by number, read it, then close it with a resolution code and notes.
  - url: arazzo/servicenow-create-change-request-then-approve-workflow.yml
    name: ServiceNow Create and Approve Normal Change
    summary: Create a normal change request, read it back, then move it through approval.
  - url: arazzo/servicenow-create-emergency-change-workflow.yml
    name: ServiceNow Create Emergency Change With Task
    summary: Create an emergency change request, read it back, then attach an implementation task.
  - url: arazzo/servicenow-create-incident-then-update-workflow.yml
    name: ServiceNow Create Incident Then Triage
    summary: Create an incident via the Table API, read it back, then update its state and assignment.
  - url: arazzo/servicenow-create-problem-from-incident-workflow.yml
    name: ServiceNow Create Problem From Incident
    summary: Read a source incident, open a problem record from it, then link the incident to the problem.
  - url: arazzo/servicenow-create-trouble-ticket-then-update-workflow.yml
    name: ServiceNow Create Trouble Ticket Then Update
    summary: Create a trouble ticket, read it back by id, then update its status and severity.
  - url: arazzo/servicenow-escalate-trouble-ticket-workflow.yml
    name: ServiceNow Escalate Trouble Ticket
    summary: Find an open trouble ticket by type, read it, then raise its severity to escalate.
  - url: arazzo/servicenow-import-set-load-workflow.yml
    name: ServiceNow Import Set Load and Verify
    summary: Insert a record into an import set staging table, then read the transformed target record.
  - url: arazzo/servicenow-incident-backlog-report-workflow.yml
    name: ServiceNow Incident Backlog Report
    summary: Count open incidents grouped by priority, then list the matching backlog records.
  - url: arazzo/servicenow-incident-with-attachment-workflow.yml
    name: ServiceNow Incident With Attachment
    summary: Create an incident, attach a file to it via multipart upload, then confirm the attachment.
  - url: arazzo/servicenow-link-ci-to-incident-workflow.yml
    name: ServiceNow Link Configuration Item to Incident
    summary: Find a CI by name in a CMDB class, fetch its full record, then attach it to an incident.
  - url: arazzo/servicenow-onboard-contact-workflow.yml
    name: ServiceNow Onboard Contact
    summary: Create a CSM contact, fetch it by its new sys_id, then open a welcome incident for it.
  - url: arazzo/servicenow-order-catalog-item-workflow.yml
    name: ServiceNow Order Catalog Item
    summary: Look up a catalog item, read its details, then order it immediately.
  - url: arazzo/servicenow-publish-knowledge-article-workflow.yml
    name: ServiceNow Publish Knowledge Article
    summary: Create a knowledge article draft on the kb_knowledge table, read it, then publish it.
  - url: arazzo/servicenow-resolve-incident-workflow.yml
    name: ServiceNow Resolve Incident
    summary: Find an open incident by number, read it, then resolve it with a close code and notes.
  - url: arazzo/servicenow-standard-change-from-template-workflow.yml
    name: ServiceNow Standard Change From Template
    summary: List standard change models, create a change from a template, then read it back.
  - url: arazzo/servicenow-table-record-crud-workflow.yml
    name: ServiceNow Table Record Lifecycle
    summary: "Exercise the full Table API CRUD lifecycle \u2014 create, read, update, then delete a record."
  - url: arazzo/servicenow-update-ci-attributes-workflow.yml
    name: ServiceNow Update Configuration Item Attributes
    summary: List CIs in a class, fetch one's full record, then update its attributes via the Table API.
  - url: arazzo/servicenow-upsert-contact-workflow.yml
    name: ServiceNow Upsert Contact
    summary: Find a CSM contact by email and update it if it exists, otherwise create it.
- url: json-ld/servicenow-context.jsonld
  name: ServiceNow JSON-LD Context
  type: JSONLD
- url: json-schema/servicenow-incident-schema.json
  name: ServiceNow Incident Schema
  type: JSONSchema
- url: json-schema/servicenow-change-request-schema.json
  name: ServiceNow Change Request Schema
  type: JSONSchema
- url: json-schema/servicenow-configuration-item-schema.json
  name: ServiceNow Configuration Item Schema
  type: JSONSchema
- url: json-schema/servicenow-catalog-request-schema.json
  name: ServiceNow Catalog Request Schema
  type: JSONSchema
- url: json-schema/servicenow-user-schema.json
  name: ServiceNow User Schema
  type: JSONSchema
- url: https://www.servicenow.com/
  name: Website
  type: Website
  description: 'null'
- url: https://developer.servicenow.com
  name: Developer Portal
  type: Portal
- url: https://www.servicenow.com/community/developer-blog/bg-p/developer-blog
  name: Developer blog - ServiceNow Community
  type: Blog
  description: 'null'
- url: https://www.servicenow.com/community/events/ct-p/TopLevel_Events
  name: Events - ServiceNow Community
  type: Events
  description: 'null'
- url: https://www.servicenow.com/community/developer-forum/bd-p/developer-forum
  name: Developer forum - ServiceNow Community
  type: Forums
  description: 'null'
- url: https://www.servicenow.com/community/
  name: Community
  type: Community
- url: https://www.servicenow.com/docs/
  name: Product Documentation | ServiceNow
  type: Documentation
  description: 'null'
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  name: REST API Reference
  type: APIReference
- url: https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow/app_store_learnv2_rest_tokyo_rest_api_explorer
  name: Getting Started
  type: GettingStarted
- url: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/security/concept/c_OAuthApplications.html
  name: OAuth 2.0 Authentication
  type: Authentication
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/c_RESTAPI.html
  name: Rate Limits
  type: RateLimits
- url: https://status.servicenow.com
  name: ServiceNow Status
  type: StatusPage
- url: https://support.servicenow.com
  name: Support
  type: Support
- url: https://www.servicenow.com/products/pricing.html
  name: Pricing
  type: Pricing
- url: https://www.servicenow.com/terms-of-use.html
  name: Website terms of use - ServiceNow
  type: TermsOfService
  description: 'null'
- url: https://www.servicenow.com/privacy-statement.html
  name: Website and Events Privacy Statement - ServiceNow
  type: PrivacyPolicy
  description: 'null'
- url: https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/family-release-notes.html
  name: Release Notes
  type: ChangeLog
- url: https://github.com/ServiceNow
  name: ServiceNow GitHub Organization
  type: GitHubOrganization
- url: https://github.com/ServiceNowDevProgram
  name: ServiceNow Developer Program GitHub
  type: GitHubOrganization
- url: https://github.com/ServiceNow/sdk
  name: ServiceNow SDK
  type: GitHubRepository
- url: https://www.npmjs.com/package/@servicenow/sdk
  name: ServiceNow SDK on npm
  type: SDK
- url: https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/servicenow-sdk/concept/servicenow-sdk-landing.html
  name: ServiceNow SDK Documentation
  type: Documentation
- url: https://stackoverflow.com/questions/tagged/servicenow
  name: ServiceNow on Stack Overflow
  type: StackOverflow
- url: https://developer.servicenow.com/dev.do
  name: Developer Portal Sign Up
  type: SignUp
- url: https://developer.servicenow.com/dev.do
  name: Developer Portal Login
  type: Login
- url: https://www.youtube.com/user/serviceaborad
  name: ServiceNow on YouTube
  type: YouTube
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/inbound-REST-API-rate-limiting.html
  name: Inbound REST API Rate Limiting
  type: RateLimits
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/use-REST-API-Explorer.html
  name: REST API Explorer
  type: Documentation
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/task/export-openapi-specification.html
  name: Export OpenAPI Specification
  type: Documentation
- url: https://github.com/ServiceNow/PySNC
  name: PySNC - Python API for ServiceNow
  type: GitHubRepository
- url: https://pypi.org/project/pysnc/
  name: PySNC on PyPI
  type: SDK
- url: https://servicenow.github.io/PySNC/
  name: PySNC Documentation
  type: Documentation
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/task/t_EnableOAuthWithREST.html
  name: Enable OAuth with Inbound REST
  type: Authentication
- url: https://x.com/ServiceNow
  name: ServiceNow on X
  type: X
- url: https://www.linkedin.com/company/servicenow
  name: ServiceNow on LinkedIn
  type: LinkedIn
- url: https://www.servicenow.com/university/training-and-certification.html
  name: Training and Certifications
  type: GettingStarted
- url: https://www.servicenow.com/products/api-integrations.html
  name: APIs and Integration Tools
  type: Documentation
- url: https://developer.servicenow.com/dev.do#!/reference/api/yokohama/rest/
  name: Yokohama REST API Reference
  type: APIReference
- url: json-ld/contact-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-aggregate-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-attachment-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-change-management-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-cmdb-instance-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-import-set-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-service-catalog-context.jsonld
  type: JSONLD
- url: json-ld/servicenow-table-context.jsonld
  type: JSONLD
- url: json-ld/trouble-ticket-context.jsonld
  type: JSONLD
- url: rules/servicenow-spectral-rules.yml
  type: SpectralRules
- url: vocabulary/servicenow-vocabulary.yaml
  type: Vocabulary
- type: Features
  data:
  - name: Table-Driven Architecture
    description: Universal Table API for CRUD operations on any ServiceNow table including incidents, changes, and custom
      tables.
  - name: IT Service Management
    description: Complete ITSM capabilities with dedicated APIs for incident, change, problem, and knowledge management.
  - name: Configuration Management Database
    description: CMDB APIs for managing configuration items, relationships, and service mappings with identification and reconciliation.
  - name: Service Catalog And Self-Service
    description: Service Catalog APIs for browsing items, submitting requests, and managing cart operations.
  - name: Customer Service Management
    description: CSM APIs for cases, contacts, accounts, and consumer management with omnichannel routing.
  - name: Advanced Work Assignment
    description: AWA APIs for intelligent work routing, agent management, and capacity-based assignment.
  - name: Virtual Agent Integration
    description: Bot Integration APIs for connecting external messaging platforms with ServiceNow conversational AI.
  - name: CI/CD And DevOps
    description: CI/CD and DevOps APIs for automated application deployment, testing, and change velocity management.
  - name: Event Management
    description: Event Management APIs for ingesting alerts and events from external monitoring systems.
  - name: Predictive Intelligence
    description: ML-powered APIs for automated classification, assignment, and prioritization of records.
- type: UseCases
  data:
  - name: Incident Management Automation
    description: Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence
      APIs.
  - name: Change Management Integration
    description: Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows.
  - name: CMDB Synchronization
    description: Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation
      APIs.
  - name: Self-Service Portal Integration
    description: Build custom portals that browse service catalogs, submit requests, and track order status.
  - name: Customer Service Orchestration
    description: Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs.
  - name: IT Operations Monitoring
    description: Ingest events and metrics from monitoring tools for centralized alert management and correlation.
  - name: Data Migration And ETL
    description: Load data from external sources using Import Set APIs with transform maps for automated field mapping.
  - name: Workforce Optimization
    description: Manage agent availability and route work items based on skills and capacity using AWA APIs.
- type: Integrations
  data:
  - name: Jira
    description: Bidirectional synchronization of incidents and issues between ServiceNow and Atlassian Jira.
  - name: Microsoft Teams
    description: Virtual Agent and notification integration for managing IT requests directly from Microsoft Teams.
  - name: Slack
    description: Conversational IT support and incident management through Slack channel integrations.
  - name: Jenkins
    description: CI/CD pipeline integration for automated change request creation and deployment tracking.
  - name: Azure DevOps
    description: DevOps pipeline integration for change velocity and automated deployment workflows.
  - name: Splunk
    description: Event and alert ingestion from Splunk for centralized IT operations monitoring.
  - name: PagerDuty
    description: Incident alerting and on-call management integration for streamlined incident response.
  - name: AWS
    description: Cloud resource discovery and CMDB synchronization for AWS infrastructure management.
- name: Agent Skills
  url: https://github.com/ServiceNow/saai-skill-feedback
  type: AgentSkill
created: '2025-01-08'
modified: '2026-05-19'
position: Consuming
segments:
- Workflows
description: ServiceNow provides cloud-based platform services that automate enterprise IT operations.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
specificationVersion: '0.19'