slug: servicenow
provider: ServiceNow
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Banking & Capital Markets
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 9
edges:
- tag: Emergency Changes
  spec_file: servicenow-emergency-changes-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.92
  evidence: GET /change/emergency "List Emergency Change Requests"; schema ChangeRequest
  reason: ITSM change request lifecycle (emergency change type) is squarely IT Service Management change
    process; vendor is an IT operations platform.
- tag: Normal Changes
  spec_file: servicenow-normal-changes-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.92
  evidence: '"Create a Normal Change Request", "Update a Normal Change Request"; schema ChangeRequestInput'
  reason: Standard ITIL change request management operations on an IT operations platform.
- tag: Standard Changes
  spec_file: servicenow-standard-changes-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.9
  evidence: '"Create a Standard Change From a Template"; GET /change/standard "List Standard Change Requests"'
  reason: Pre-approved standard change requests are part of the ITSM change management process.
- tag: Change Tasks
  spec_file: servicenow-change-tasks-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.85
  evidence: POST /change/{sys_id}/task  createChangeTask  Servicenow Create a Task for a Change Request
  reason: Tasks under ITIL change requests — change management within IT Service Management.
- tag: Catalog Items
  spec_file: servicenow-catalog-items-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.82
  evidence: 'GET /servicecatalog/items  listCatalogItems; schemas: CatalogItem, CatalogVariable'
  reason: Service catalog item retrieval in ServiceNow ITSM — service catalogue is explicitly part of
    IT Service Management.
- tag: Catalogs
  spec_file: servicenow-catalogs-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.82
  evidence: GET /servicecatalog/catalogs  listCatalogs  Servicenow List Service Catalogs
  reason: Service catalogue listing — ITSM service catalogue capability.
- tag: CMDB Instances
  spec_file: servicenow-cmdb-instances-api-openapi.yml
  capability_id: BC-600.50
  capability_id_l1: BC-600
  capability_name: IT Infrastructure Management
  confidence: 0.8
  evidence: GET /instance/{className} listCmdbInstances 'List Configuration Items by Class'; schemas CmdbInstance,
    CmdbInstanceSummary
  reason: CMDB configuration item retrieval is core IT asset/infrastructure inventory management. Ambiguity
    between IT Service Management (CMDB as ITSM artefact) and IT Infrastructure Management keeps confidence
    at 0.8.
- tag: Cart
  spec_file: servicenow-cart-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.8
  evidence: POST /servicecatalog/items/{sys_id}/add_to_cart; POST /servicecatalog/cart/submit_order submitCartOrder
  reason: Service catalogue ordering cart — employees request catalogue items which become service requests;
    this is IT Service Management (service catalogue/request fulfilment), not retail commerce. Some chance
    it should sit under procurement requisitioning.
- tag: Categories
  spec_file: servicenow-categories-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.7
  evidence: GET /servicecatalog/categories/{sys_id}  getCategory  Servicenow Retrieve a Catalog Category
  reason: Service catalogue category retrieval, part of the ITSM service catalogue surface; thin (single
    read op) so moderate confidence.