{
  "@context": {
    "@version": 1.1,
    "snow": "https://www.servicenow.com/ns/",
    "schema": "https://schema.org/",
    "xsd": "http://www.w3.org/2001/XMLSchema#",
    "dcterms": "http://purl.org/dc/terms/",
    "itsm": "https://www.servicenow.com/ns/itsm/",

    "Incident": {
      "@id": "itsm:Incident",
      "@context": {
        "number": "itsm:ticketNumber",
        "short_description": "schema:name",
        "description": "schema:description",
        "state": "itsm:state",
        "priority": "itsm:priority",
        "severity": "itsm:severity",
        "impact": "itsm:impact",
        "urgency": "itsm:urgency",
        "category": "schema:category",
        "subcategory": "itsm:subcategory",
        "caller_id": {
          "@id": "schema:creator",
          "@type": "@id"
        },
        "assigned_to": {
          "@id": "itsm:assignedTo",
          "@type": "@id"
        },
        "assignment_group": {
          "@id": "itsm:assignmentGroup",
          "@type": "@id"
        },
        "cmdb_ci": {
          "@id": "itsm:affectedItem",
          "@type": "@id"
        },
        "business_service": {
          "@id": "itsm:businessService",
          "@type": "@id"
        },
        "opened_at": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "resolved_at": {
          "@id": "itsm:resolvedAt",
          "@type": "xsd:dateTime"
        },
        "closed_at": {
          "@id": "itsm:closedAt",
          "@type": "xsd:dateTime"
        },
        "active": "snow:isActive",
        "made_sla": "itsm:metSla"
      }
    },

    "ChangeRequest": {
      "@id": "itsm:ChangeRequest",
      "@context": {
        "number": "itsm:ticketNumber",
        "short_description": "schema:name",
        "description": "schema:description",
        "type": "itsm:changeType",
        "state": "itsm:state",
        "priority": "itsm:priority",
        "risk": "itsm:riskLevel",
        "impact": "itsm:impact",
        "category": "schema:category",
        "assigned_to": {
          "@id": "itsm:assignedTo",
          "@type": "@id"
        },
        "assignment_group": {
          "@id": "itsm:assignmentGroup",
          "@type": "@id"
        },
        "requested_by": {
          "@id": "itsm:requestedBy",
          "@type": "@id"
        },
        "cmdb_ci": {
          "@id": "itsm:affectedItem",
          "@type": "@id"
        },
        "start_date": {
          "@id": "itsm:plannedStart",
          "@type": "xsd:dateTime"
        },
        "end_date": {
          "@id": "itsm:plannedEnd",
          "@type": "xsd:dateTime"
        },
        "opened_at": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "closed_at": {
          "@id": "itsm:closedAt",
          "@type": "xsd:dateTime"
        },
        "approval": "itsm:approvalStatus",
        "justification": "itsm:justification",
        "implementation_plan": "itsm:implementationPlan",
        "backout_plan": "itsm:backoutPlan",
        "test_plan": "itsm:testPlan"
      }
    },

    "ConfigurationItem": {
      "@id": "itsm:ConfigurationItem",
      "@context": {
        "name": "schema:name",
        "short_description": "schema:description",
        "sys_class_name": "itsm:ciClass",
        "category": "schema:category",
        "operational_status": "itsm:operationalStatus",
        "install_status": "itsm:installStatus",
        "serial_number": "schema:serialNumber",
        "ip_address": "snow:ipAddress",
        "fqdn": "snow:fqdn",
        "os": "snow:operatingSystem",
        "os_version": "snow:operatingSystemVersion",
        "manufacturer": {
          "@id": "schema:manufacturer",
          "@type": "@id"
        },
        "model_id": {
          "@id": "schema:model",
          "@type": "@id"
        },
        "location": {
          "@id": "schema:location",
          "@type": "@id"
        },
        "company": {
          "@id": "schema:provider",
          "@type": "@id"
        },
        "assigned_to": {
          "@id": "itsm:assignedTo",
          "@type": "@id"
        },
        "managed_by": {
          "@id": "itsm:managedBy",
          "@type": "@id"
        },
        "owned_by": {
          "@id": "schema:owns",
          "@type": "@id"
        },
        "discovery_source": "itsm:discoverySource",
        "first_discovered": {
          "@id": "itsm:firstDiscovered",
          "@type": "xsd:dateTime"
        },
        "last_discovered": {
          "@id": "itsm:lastDiscovered",
          "@type": "xsd:dateTime"
        }
      }
    },

    "User": {
      "@id": "schema:Person",
      "@context": {
        "user_name": "snow:userName",
        "first_name": "schema:givenName",
        "last_name": "schema:familyName",
        "name": "schema:name",
        "email": "schema:email",
        "phone": "schema:telephone",
        "mobile_phone": "schema:telephone",
        "title": "schema:jobTitle",
        "employee_number": "schema:identifier",
        "department": {
          "@id": "schema:department",
          "@type": "@id"
        },
        "company": {
          "@id": "schema:worksFor",
          "@type": "@id"
        },
        "manager": {
          "@id": "snow:reportsTo",
          "@type": "@id"
        },
        "location": {
          "@id": "schema:workLocation",
          "@type": "@id"
        },
        "time_zone": "snow:timeZone",
        "active": "snow:isActive",
        "vip": "snow:isVip",
        "photo": {
          "@id": "schema:image",
          "@type": "@id"
        },
        "last_login_time": {
          "@id": "snow:lastLoginTime",
          "@type": "xsd:dateTime"
        }
      }
    },

    "CatalogRequest": {
      "@id": "itsm:CatalogRequest",
      "@context": {
        "number": "itsm:ticketNumber",
        "request_state": "itsm:state",
        "requested_for": {
          "@id": "itsm:requestedFor",
          "@type": "@id"
        },
        "opened_by": {
          "@id": "schema:creator",
          "@type": "@id"
        },
        "opened_at": {
          "@id": "dcterms:created",
          "@type": "xsd:dateTime"
        },
        "price": "schema:price",
        "approval": "itsm:approvalStatus",
        "requested_items": {
          "@id": "itsm:requestedItems",
          "@container": "@set"
        }
      }
    },

    "KnowledgeArticle": {
      "@id": "schema:Article",
      "@context": {
        "short_description": "schema:headline",
        "text": "schema:articleBody",
        "topic": "schema:about",
        "category": "schema:articleSection",
        "author": {
          "@id": "schema:author",
          "@type": "@id"
        },
        "kb_knowledge_base": {
          "@id": "schema:isPartOf",
          "@type": "@id"
        },
        "published": {
          "@id": "schema:datePublished",
          "@type": "xsd:dateTime"
        },
        "sys_updated_on": {
          "@id": "dcterms:modified",
          "@type": "xsd:dateTime"
        },
        "view_count": "schema:interactionCount"
      }
    },

    "sys_id": "schema:identifier",
    "sys_created_on": {
      "@id": "dcterms:created",
      "@type": "xsd:dateTime"
    },
    "sys_updated_on": {
      "@id": "dcterms:modified",
      "@type": "xsd:dateTime"
    },
    "sys_created_by": "dcterms:creator",
    "sys_updated_by": "snow:modifiedBy",
    "sys_mod_count": "snow:modificationCount",
    "sys_class_name": "snow:className",
    "sys_domain": "snow:domain",
    "active": "snow:isActive"
  }
}