{
  "type": "object",
  "description": "Customer Service Management contact record",
  "name": "Contact",
  "properties": {
    "sys_id": {
      "type": "string",
      "description": "Unique identifier for the contact record"
    },
    "name": {
      "type": "string",
      "description": "Contact full name"
    },
    "first_name": {
      "type": "string",
      "description": "Contact first name"
    },
    "middle_name": {
      "type": "string",
      "description": "Contact middle name"
    },
    "last_name": {
      "type": "string",
      "description": "Contact last name"
    },
    "user_name": {
      "type": "string",
      "description": "Contact user ID"
    },
    "email": {
      "type": "string",
      "description": "Contact email address"
    },
    "phone": {
      "type": "string",
      "description": "Contact business phone number"
    },
    "mobile_phone": {
      "type": "string",
      "description": "Contact mobile phone number"
    },
    "home_phone": {
      "type": "string",
      "description": "Contact home phone number"
    },
    "title": {
      "type": "string",
      "description": "Contact business title"
    },
    "employee_number": {
      "type": "string",
      "description": "Contact employee number"
    },
    "company": {
      "type": "string",
      "description": "Sys_id of the company record"
    },
    "account": {
      "type": "string",
      "description": "Sys_id of the account record"
    },
    "department": {
      "type": "string",
      "description": "Sys_id of the department"
    },
    "manager": {
      "type": "string",
      "description": "Sys_id of the direct supervisor"
    },
    "location": {
      "type": "string",
      "description": "Sys_id of the location"
    },
    "building": {
      "type": "string",
      "description": "Sys_id of the building"
    },
    "street": {
      "type": "string",
      "description": "Contact street address"
    },
    "city": {
      "type": "string",
      "description": "City in which the contact resides"
    },
    "state": {
      "type": "string",
      "description": "State in which the contact resides"
    },
    "zip": {
      "type": "string",
      "description": "Contact zip code"
    },
    "country": {
      "type": "string",
      "description": "Country code"
    },
    "active": {
      "type": "boolean",
      "description": "Flag indicating whether the contact is active"
    },
    "vip": {
      "type": "boolean",
      "description": "Flag indicating whether the contact has VIP status"
    },
    "locked_out": {
      "type": "boolean",
      "description": "Flag indicating if the contact is locked-out"
    },
    "web_service_access_only": {
      "type": "boolean",
      "description": "Flag indicating whether the contact can only access services through the web"
    },
    "internal_integration_user": {
      "type": "boolean",
      "description": "Flag indicating whether the contact is an internal integration user"
    },
    "enable_multifactor_authn": {
      "type": "boolean",
      "description": "Flag indicating whether multifactor authorization is required"
    },
    "geolocation_tracked": {
      "type": "boolean",
      "description": "Flag indicating whether the contact location is obtained through geotracking"
    },
    "notification": {
      "type": "integer",
      "description": "Indicates whether the contact should receive notifications (1=Disabled, 2=Enabled)",
      "enum": [
        1,
        2
      ]
    },
    "calendar_integration": {
      "type": "integer",
      "description": "Calendar application that the contact uses (1=Outlook)"
    },
    "failed_attempts": {
      "type": "integer",
      "description": "Number of failed login attempts"
    },
    "latitude": {
      "type": "number",
      "description": "Latitude coordinate of the contact"
    },
    "longitude": {
      "type": "number",
      "description": "Longitude coordinate of the contact"
    },
    "time_zone": {
      "type": "string",
      "description": "Time zone in which the contact resides"
    },
    "date_format": {
      "type": "string",
      "description": "Format in which to display dates",
      "enum": [
        "dd/mm/yyyy",
        "dd-mm-yyyy",
        "dd.mm.yyyy",
        "mm-dd-yyyy",
        "yyyy-mm-dd"
      ]
    },
    "time_format": {
      "type": "string",
      "description": "Format in which to display time",
      "enum": [
        "hh.mm.ss a",
        "hh:mm:ss a",
        "HH.mm.ss",
        "HH:mm:ss"
      ]
    },
    "preferred_language": {
      "type": "string",
      "description": "Country code of the contact primary language"
    },
    "gender": {
      "type": "string",
      "description": "Contact gender"
    },
    "photo": {
      "type": "string",
      "description": "Photo image of the contact"
    },
    "introduction": {
      "type": "string",
      "description": "Introduction"
    },
    "source": {
      "type": "string",
      "description": "Source of the contact"
    },
    "roles": {
      "type": "string",
      "description": "List of user roles associated with the contact"
    },
    "cost_center": {
      "type": "string",
      "description": "Sys_id of the cost center"
    },
    "schedule": {
      "type": "string",
      "description": "Sys_id of the work schedule"
    },
    "time_sheet_policy": {
      "type": "string",
      "description": "Sys_id of the time sheet policy"
    },
    "default_perspective": {
      "type": "string",
      "description": "Sys_id of the default perspective"
    },
    "ldap_server": {
      "type": "string",
      "description": "Sys_id of the LDAP server"
    },
    "agent_status": {
      "type": "string",
      "description": "Status of the agent",
      "enum": [
        "Off work",
        "On break",
        "On route",
        "On site"
      ]
    },
    "on_schedule": {
      "type": "string",
      "description": "Indicates the timeliness of dispatched service personnel",
      "enum": [
        "Ahead",
        "behind_less30",
        "behind_30to60",
        "behind_more60",
        "on_time"
      ]
    },
    "edu_status": {
      "type": "string",
      "description": "Education status of the contact"
    },
    "last_login": {
      "type": "date",
      "description": "Date on which the contact last logged into the system"
    },
    "last_login_time": {
      "type": "datetime",
      "description": "Date and time the contact logged in to the system"
    },
    "last_login_device": {
      "type": "string",
      "description": "Device the consumer used the last time they logged in"
    },
    "last_position_update": {
      "type": "datetime",
      "description": "Date and time the last position was updated"
    },
    "sys_class_name": {
      "type": "string",
      "description": "Table that contains the contact record"
    },
    "sys_created_by": {
      "type": "string",
      "description": "User that originally created the contact record"
    },
    "sys_created_on": {
      "type": "datetime",
      "description": "Date and time the contact was originally created"
    },
    "sys_updated_by": {
      "type": "string",
      "description": "User that last updated the contact information"
    },
    "sys_updated_on": {
      "type": "datetime",
      "description": "Date and time the contact information was updated"
    },
    "sys_mod_count": {
      "type": "integer",
      "description": "Number of times that the contact record has been modified"
    },
    "sys_domain": {
      "type": "string",
      "description": "ServiceNow instance domain of the contact record"
    },
    "sys_domain_path": {
      "type": "string",
      "description": "Contact record domain path"
    },
    "sys_tags": {
      "type": "string",
      "description": "System tags"
    }
  },
  "$schema": "https://json-structure.org/draft/2020-12/schema"
}