generated: '2026-06-20'
method: searched
status: published
source: https://www.servicenow.com/docs/r/intelligent-experiences/mcp-client.html and ServiceNow MCP Server
  Console launch (GenAI Innovation Lab / Zurich release)
note: ServiceNow provides native Model Context Protocol support as a first-party platform capability introduced
  with the Zurich release. The Now Platform acts as both an MCP consumer (the MCP Client, connecting to
  external tools) and an MCP provider (the MCP Server Console, exposing ServiceNow capabilities to external
  AI agents). MCP servers are hosted per customer instance rather than at a single global URL, so no fixed
  public endpoint is published. The first set of exposed tools are Now Assist Skills, which are governed
  for AI use. The tools[] list below is a DERIVED candidate mapping from the REST operations captured
  in this repo's OpenAPI, useful as a scripted-REST/Table-API MCP surface; it is not the authoritative
  ServiceNow-published tool set.
server:
  name: servicenow
  vendor: ServiceNow
  transport: http
  hosting: per-instance
  url: null
  console_docs: https://www.servicenow.com/community/product-launch-blogs/bring-the-servicenow-ai-platform-to-any-employee-experience-with/ba-p/3397470
  client_docs: https://www.servicenow.com/docs/r/intelligent-experiences/mcp-client.html
tools_method: derived
tools:
- name: list_table_records
  description: List records from a ServiceNow table.
  source_operation: openapi/servicenow-table-api-openapi.yml#listRecords
- name: create_table_record
  description: Create a record in a ServiceNow table.
  source_operation: openapi/servicenow-table-api-openapi.yml#createRecord
- name: get_table_record
  description: Retrieve a single record by sys_id.
  source_operation: openapi/servicenow-table-api-openapi.yml#getRecord
- name: update_table_record
  description: Update a record by sys_id.
  source_operation: openapi/servicenow-table-api-openapi.yml#updateRecord
- name: delete_table_record
  description: Delete a record by sys_id.
  source_operation: openapi/servicenow-table-api-openapi.yml#deleteRecord
- name: get_aggregate_stats
  description: Compute aggregate statistics against a table.
  source_operation: openapi/servicenow-aggregate-api-openapi.yml#getAggregateStats
- name: create_normal_change
  description: Create a normal change request.
  source_operation: openapi/servicenow-change-management-api-openapi.yml#createNormalChange
- name: list_normal_changes
  description: List normal change requests.
  source_operation: openapi/servicenow-change-management-api-openapi.yml#listNormalChanges
- name: get_cmdb_instance
  description: Retrieve a configuration item from the CMDB.
  source_operation: openapi/servicenow-cmdb-instance-api-openapi.yml#getCmdbInstance
- name: create_trouble_ticket
  description: Create a TM Forum trouble ticket (case/incident).
  source_operation: openapi/trouble-ticket-openapi.yaml#createTroubleTicket
- name: order_catalog_item
  description: Order a service catalog item.
  source_operation: openapi/servicenow-service-catalog-api-openapi.yml#orderItemNow
- name: create_contact
  description: Create a CSM contact.
  source_operation: openapi/contact-api-openapi.yaml#createContact
deployment:
  mode: none
  endpoint: https://www.servicenow.com/docs/r/intelligent-experiences/mcp-client.html
  verified: probed
  probe: dead
  note: the endpoint this manifest claimed did not answer; recorded as none rather than deleted so the
    claim stays auditable
  checked: '2026-08-12'
  source: catalog MCP census