slug: servicetitan
provider: ServiceTitan
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- HVAC & Building Automation Systems
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 11
edges:
- tag: Customers
  spec_file: servicetitan-customers-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.88
  evidence: GET /customers  listCustomers; POST /customers  createCustomer; PATCH /customers/{id}  updateCustomer;
    schemas Customer, CustomerCreateRequest, Address
  reason: Full CRUD over customer master records with addresses, contacts and custom fields — customer
    data management. Not accounting despite the concatenated title.
- tag: Journal Entries
  spec_file: servicetitan-journal-entries-api-openapi.yml
  capability_id: BC-200.10
  capability_id_l1: BC-200
  capability_name: General Ledger Management
  confidence: 0.88
  evidence: 'GET /journal-entries listJournalEntries List Journal Entries; schema JournalEntry; description:
    ''journal entries, journal entry details, tax zones, and GL accounts'''
  reason: Journal entries and GL accounts are plainly general ledger accounting objects; the accounting
    API integrates with QuickBooks/Sage Intacct.
- tag: Purchase Orders
  spec_file: servicetitan-purchase-orders-api-openapi.yml
  capability_id: BC-500.30
  capability_id_l1: BC-500
  capability_name: Purchase Order Management
  confidence: 0.88
  evidence: POST /purchase-orders createPurchaseOrder Create Purchase Order; schemas PurchaseOrder, PurchaseOrderCreateRequest
  reason: Explicit purchase order creation and retrieval is purchase order management in procurement.
- tag: GL Accounts
  spec_file: servicetitan-gl-accounts-api-openapi.yml
  capability_id: BC-200.10
  capability_id_l1: BC-200
  capability_name: General Ledger Management
  confidence: 0.85
  evidence: GET /gl-accounts  listGlAccounts  List GL Accounts
  reason: General ledger account listing, and the document description confirms the Accounting API 'manages
    ... journal entries, journal entry details, tax zones, and GL accounts' — chart of accounts / general
    ledger management.
- tag: Contacts
  spec_file: servicetitan-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.82
  evidence: GET /customers/{id}/contacts  listCustomerContacts  List Customer Contacts; POST /customers/{id}/contacts  createCustomerContact
  reason: Operations create and read contact records attached to customers, i.e. maintenance of customer
    master/contact data in the CRM. Title's 'Accounting Adjustments' is spec-splitting noise.
- tag: Invoices
  spec_file: servicetitan-invoices-api-openapi.yml
  capability_id: BC-200.30
  capability_id_l1: BC-200
  capability_name: Accounts Receivable Management
  confidence: 0.82
  evidence: 'GET /invoices  listInvoices; PATCH /invoices/{id}  updateInvoice; POST /invoices/{id}/items  updateInvoiceItems;
    description: ''The Accounting API manages invoices, invoice items, AP credits, payments'''
  reason: Customer invoice generation and adjustment with GL/payment integration corresponds to accounts
    receivable / customer invoicing.
- tag: Leads
  spec_file: servicetitan-leads-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.82
  evidence: POST /leads createLead Create Lead; PUT /leads/{id}/dismiss dismissLead Dismiss Lead; schema
    LeadPagedResponse
  reason: Creating and dismissing sales leads is lead/opportunity pipeline management in the vendor's
    CRM surface, not an accounting object despite the title.
- tag: Installed Equipment
  spec_file: servicetitan-installed-equipment-api-openapi.yml
  capability_id: BC-2060.10
  capability_id_l1: BC-2060
  capability_name: Installed Base Configuration Management
  confidence: 0.78
  evidence: GET /installed-equipment  listInstalledEquipment; POST /installed-equipment  createInstalledEquipment;
    schemas InstalledEquipment, InstalledEquipmentCreateRequest
  reason: CRUD over equipment installed at customer locations is maintenance of as-installed configuration
    data for the installed base, which is exactly installed base configuration management for HVAC/service
    contractors.
- tag: Payments
  spec_file: servicetitan-payments-api-openapi.yml
  capability_id: BC-200.30
  capability_id_l1: BC-200
  capability_name: Accounts Receivable Management
  confidence: 0.78
  evidence: 'POST /payments createPayment Create Payment; GET /payment-types listPaymentTypes; description:
    ''manages invoices, invoice items, AP credits, payments, payment terms, payment types'''
  reason: Customer payments recorded against invoices with payment types and terms is receivables cash
    application within the accounting surface.
- tag: Transfers
  spec_file: servicetitan-transfers-api-openapi.yml
  capability_id: BC-530
  capability_id_l1: BC-530
  capability_name: Inventory Management
  confidence: 0.75
  evidence: POST /transfers createTransfer Create Inventory Transfer
  reason: The operation summary explicitly creates an inventory transfer, i.e. movement of stock between
    locations, which is inventory management. The single operation does not pin down a specific sub-capability.
- tag: Employees
  spec_file: servicetitan-employees-api-openapi.yml
  capability_id: BC-300.70
  capability_id_l1: BC-300
  capability_name: HR Operations Management
  confidence: 0.7
  evidence: GET /employees listEmployees List Employees; schemas Employee, EmployeePagedResponse
  reason: Exposes the employee roster/records of the contractor, which is HR operations employee-record
    data; read-only so no broader HCM process is evidenced.
  recovered_from: vertical-infrastructure-edges.json