specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: ServiceTitan
providerId: servicetitan
created: '2026-05-25'
modified: '2026-05-25'
reconciled: false
tags:
  - FinOps
  - Cost Management
  - FOCUS
  - Field Service
  - SaaS
description: |
  FOCUS-aligned FinOps definition for ServiceTitan. ServiceTitan is a SaaS subscription with
  per-technician seat metering and per-business-unit add-on modules — not a usage-metered API.
  The V2 REST API itself is included at no extra cost; the FinOps surface tracks seat licensing,
  Pro add-on consumption, and Voice Agent / Conduit usage where applicable.
sources:
  - https://www.servicetitan.com/pricing
  - https://www.servicetitan.com/products
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: ServiceTitan, Inc.
serviceCategory: SaaS — Field Service Management
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Subscription
    - Usage
    - Purchase
    - Tax
    - Credit
    - Adjustment
  primaryUnit: technician_seat
  secondaryUnits:
    - business_unit
    - vehicle
    - voice_minute
    - integration_event
focusColumns:
  ServiceName: ServiceTitan Platform
  ServiceCategory: SaaS — Field Service Management
  ProviderName: ServiceTitan
  PublisherName: ServiceTitan, Inc.
  InvoiceIssuerName: ServiceTitan, Inc.
  PricingCategory: Subscription
  PricingUnit: seat
  BillingCurrency: USD
meters:
  - name: technician_seats
    unit: seat
    aggregation: max
    dimensions:
      - tenant
      - business_unit
      - product_tier
    description: Active technician seat licenses billed monthly per tenant.
  - name: business_unit_active
    unit: business_unit
    aggregation: max
    dimensions:
      - tenant
      - addon_module
    description: Active business unit count drives per-BU add-on pricing (Marketing Pro, Dispatch
      Pro, Scheduling Pro).
  - name: fleet_vehicles
    unit: vehicle
    aggregation: max
    dimensions:
      - tenant
    description: Active vehicles enrolled in Fleet Pro telematics.
  - name: voice_agent_minutes
    unit: minute
    aggregation: sum
    dimensions:
      - tenant
      - business_unit
      - call_disposition
    description: Voice Agent talk-time minutes (usage-metered add-on).
  - name: contact_center_seats
    unit: seat
    aggregation: max
    dimensions:
      - tenant
      - business_unit
    description: Contact Center Pro seat licenses.
costAllocationDimensions:
  - tenant
  - business_unit
  - product (ServiceTitan / FieldRoutes / Aspire / Convex / Conduit)
  - addon_module (Marketing Pro / Dispatch Pro / Scheduling Pro / Pricebook Pro / Fleet Pro /
    Contact Center Pro / Field Pro / Voice Agent)
  - billing_period
governanceConsiderations:
  - name: Multi-product allocation
    description: Customers running ServiceTitan + FieldRoutes + Aspire on the same parent contract
      should allocate by product line for trade-level P&L visibility.
  - name: BU sprawl
    description: Each new Business Unit can multiply per-BU add-on costs — review BU consolidation
      before adding new revenue centers.
  - name: Seat hygiene
    description: Deactivated technicians may retain a seat license until end-of-period; reconcile
      Settings API `/technicians?active=False` against billed seats monthly.
  - name: Voice Agent burst control
    description: Voice Agent is usage-metered; storm seasons can spike minutes — set alerts on
      `voice_agent_minutes` daily aggregates.
  - name: API access included
    description: V2 API and webhook usage have no incremental cost — there is no FinOps optimization
      lever on API call volume.