generated: '2026-08-17'
method: searched
source: https://status.shadow.tech/
versioning:
  scheme: upstream-platform-release
  platform: OpenStack 2024.1
  current: Keystone Identity API v3.14 (probed 2026-08-17)
  docs: https://gpu-instances.shadow.tech/docs/getting-started/architecture/
  note: >-
    Shadow publishes no versioning policy of its own for the Shadow GPU API. Version identity comes
    from the OpenStack release it deploys and the per-service microversions upstream defines. Each of
    the seven regions is an independent deployment; FRSBG01 was observed running a Horizon-based
    dashboard branded "Shadow Stack" while the docs describe Skyline, so regions are not guaranteed to
    be on the same platform build.
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: not-documented
  note: >-
    No deprecation policy, sunset schedule, or RFC 8594 Sunset/Deprecation header support is
    published. Probed /docs/release-notes/ and /docs/changelog/ on gpu-instances.shadow.tech — both
    404. The docs advise users to "Regularly check our documentation and release notes for updates on
    newly available features" but publish no release-notes page. No Deprecation pointer is emitted.
  forward_looking_notice: >-
    One roadmap item is published on the Shadow GPU landing page — "Coming soon: Inference as a
    service", billed per usage via "a simple endpoint" for private or public hosted models. That is an
    announced future API surface, not a deprecation.
status_page:
  url: https://status.shadow.tech/
  platform: Status.io
  http_status: 200
  components:
  - Shadow PC service
  - 'Data centres: Dunkerque, Strasbourg, Frankfurt, Montréal, Washington DC, Portland'
  - 'Web services: Authentication, Shop, Account, Landing'
  - Shadow in Browser
  - Shadow Drive
  - Drive service
  third_party_dependencies_tracked: [Cloudflare, Stripe, Zendesk]
  feeds:
    rss: https://status.shadow.tech/pages/5bbcb1b0b0936904c004bbeb/rss
  subscriptions: [email, webhook (JSON POST to a custom URL), Slack]
  coverage_gap: >-
    The status page tracks Shadow PC, Shadow Drive and the shared web services. It does NOT list a
    Shadow GPU / OpenStack component, so the API surface profiled here has no status component of its
    own — an integrator cannot subscribe to incidents for the region their instances run in.
sla:
  published: false
  url: null
  uptime_target: null
  note: >-
    No public SLA document. Availability is expressed commercially instead: Spot instances are "Not
    guaranteed / Preemptible based on availability", On Demand instances are "Guaranteed — once
    allocated, availability assured", and Dedicated 24/7 is "Complete guarantee for the entire
    reservation period". Shadow states that SLAs are negotiated on the Enterprise tier ("Quotas and
    SLAs negotiated to your activity"), which places the SLA behind a sales conversation.
  source: https://gpu-instances.shadow.tech/en/
maintenance:
  policy: >-
    The docs state that "your cloud administrators will communicate" scheduled maintenance windows,
    expected impact, required user actions and emergency maintenance procedures, but publish no
    maintenance calendar or notification channel URL.
  source: https://gpu-instances.shadow.tech/docs/faq/
support:
  help_center: https://support.shadow.tech/hc/en-us
  platform: Zendesk
  business_solutions: https://support.shadow.tech/hc/en-us/categories/32541680362129-Business-Solutions
  gpu_support_tiers:
  - {tier: Pay as you go, support: Standard weekday support}
  - {tier: Monthly plan, support: Success Manager on demand}
  - {tier: Enterprise, support: Dedicated Success Manager}
  contact_email: support@shadow.tech
retired_surfaces:
- surface: developers.shadow.tech
  status: retired
  evidence: 'Probed 2026-08-17: https://developers.shadow.tech/ answers 403 and redirects to
    https://support.shadow.tech/hc/en-us. Third-party API directories still list a Shadow/Blade
    developer portal with OAuth playground, GraphQL playground and OpenAPI specs at this host; none of
    that is reachable today and none of it was found anywhere else on the domain.'
- surface: business.shadow.tech
  status: gated
  evidence: 'Probed 2026-08-17: returns HTTP 401 with no public landing page.'
deprecated_operations: []
cross_links:
  conventions: conventions/shadow-conventions.yml
  conformance: conformance/shadow-conformance.yml
  plans: plans/shadow-plans-pricing.yml