aid: shelf url: https://raw.githubusercontent.com/api-evangelist/shelf/refs/heads/main/apis.yml apis: - aid: shelf:shelf-rest-api name: Shelf REST API tags: - Artificial Intelligence - Knowledge Management - REST - Search humanURL: https://shelf.io/technology/ properties: - url: https://shelf.io/technology/ type: Documentation - url: https://help.shelf.io/technical-guidelines-10162c4f type: GettingStarted - url: https://help.shelf.io/technical-guidelines-10162c4f/shelf-api-token-feature-introductory-guide-aac2ec62 type: Authentication description: >- The Shelf REST API enables developers to programmatically interact with the Shelf knowledge management platform. Access, search, create, and manage knowledge articles, gems (curated content), decision trees, and user permissions. Supports regional endpoints for US (api.shelf.io), Canada (api.shelf-ca.com), and Europe (api.shelf-eu.com). - aid: shelf:shelf-content-intelligence-api name: Shelf Content Intelligence API tags: - Artificial Intelligence - Content - Knowledge Management - Search humanURL: https://shelf.io/integrations/ properties: - url: https://shelf.io/integrations/ type: Documentation description: >- The Shelf Content Intelligence API provides AI-powered knowledge retrieval, semantic search, and content quality analysis capabilities. Enables applications to query Shelf's knowledge base with natural language, retrieve contextually relevant answers, and integrate Shelf's AI knowledge engine into contact centers, chatbots, and enterprise applications. - aid: shelf:shelf-webhooks name: Shelf Webhooks tags: - Events - Knowledge Management - Webhooks humanURL: https://shelf.io/integrations/ properties: - url: https://shelf.io/integrations/ type: Documentation description: >- Shelf Webhooks enable real-time event notifications when knowledge content is created, updated, archived, or reviewed. Supports integration with external workflow automation tools, content management systems, and third-party applications via HTTP event payloads. name: Shelf.io tags: - Artificial Intelligence - Contact Center - Knowledge Management - SaaS - Search type: Contract image: https://shelf.io/wp-content/uploads/2021/07/shelf-logo.svg access: 3rd-Party created: '2025-01-01' modified: '2026-05-02' position: Consumer description: >- Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge management. The platform serves as a knowledge hub for brands with contact centers and large customer bases, enabling organizations to manage, improve, and deploy unstructured knowledge for accurate AI-generated answers and self-service experiences. Shelf provides developer-friendly REST APIs, SDKs (Python and JavaScript), webhooks, and 100+ integrations with platforms including Salesforce, Zendesk, ServiceNow, and Microsoft Teams. The platform offers Content Connectors, Decision Trees, multilingual support for 100+ languages, and analytics dashboards. maintainers: - FN: Kin Lane email: kin@apievangelist.com specificationVersion: '0.19' common: - url: https://shelf.io type: Website - url: https://shelf.io/technology/ type: Developer Portal - url: https://help.shelf.io/technical-guidelines-10162c4f type: Documentation - url: https://shelf.io/integrations/ type: Integrations - url: https://shelf.io/partners/integrations/ type: Partner Integrations - url: https://github.com/shelfio type: GitHub Organization - url: https://apitracker.io/a/shelf-io type: API Tracker - type: Features data: - name: REST API Access description: Programmatic access to all Shelf knowledge resources via REST API with regional endpoints for US, Canada, and Europe. - name: Content Intelligence API description: AI-powered semantic search and knowledge retrieval for building intelligent knowledge experiences. - name: API Token Authentication description: Secure API access via token-based authentication with standard and full admin access levels. - name: Webhooks description: Real-time event notifications for knowledge content lifecycle events. - name: Python SDK description: Official Python SDK for integrating Shelf knowledge management into Python applications. - name: JavaScript SDK description: Official JavaScript SDK for integrating Shelf into web and Node.js applications. - name: Content Connectors description: Pre-built connectors to sync knowledge from SharePoint, Confluence, Google Drive, Zendesk, and 100+ sources. - name: Decision Trees description: Interactive decision tree builder for guided troubleshooting and self-service content. - name: Multilingual Support description: Knowledge management and AI responses in 100+ languages. - type: UseCases data: - name: Contact Center Knowledge description: Equip contact center agents with instant access to accurate, up-to-date knowledge during customer interactions. - name: AI Chatbot Grounding description: Ground AI chatbots and virtual assistants with verified organizational knowledge via the Content Intelligence API. - name: Self-Service Portal description: Build customer self-service portals backed by Shelf's knowledge base and semantic search. - name: Knowledge Automation description: Automate knowledge curation, quality checks, and content lifecycle management via APIs. - name: Enterprise Search description: Integrate Shelf search into enterprise portals for unified access to distributed knowledge. - type: Integrations data: - name: Salesforce description: Sync Shelf knowledge with Salesforce Service Cloud for agent and customer knowledge access. - name: Zendesk description: Embed Shelf knowledge into Zendesk for agent assist and self-service ticket deflection. - name: ServiceNow description: Integrate Shelf with ServiceNow for IT service management knowledge automation. - name: Microsoft Teams description: Surface Shelf knowledge directly within Microsoft Teams for employee self-service. - name: Genesys description: Integrate Shelf with Genesys contact center platform for agent assist. - name: Google Drive description: Content Connector to sync and manage knowledge from Google Drive documents. - name: Confluence description: Content Connector to sync Confluence wiki content into Shelf knowledge base.