specification: FinOps Framework
specificationVersion: '1.0'
provider: ShipHero
providerId: shiphero
created: '2026-06-12'
modified: '2026-06-12'

billingModel: subscription
description: >
  ShipHero uses a flat monthly subscription billing model with three paid tiers
  (Brand at $1,850/mo, 3PL at $1,995/mo, Enterprise+ at $2,750/mo). There is
  no free tier or usage-based API billing. The platform's GraphQL API is included
  in the subscription with credit-based rate limiting. Data exports are an
  optional paid add-on. No per-request or per-call charges apply to the API.

focusColumns:
  - ProviderName: ShipHero
  - ServiceName: Warehouse Management System
  - ServiceCategory: Logistics Software
  - ChargeType: Usage
  - BillingCurrency: USD
  - BillingPeriod: Monthly
  - PricingModel: Flat Rate Subscription

meters:

  - name: Monthly Subscription Fee
    unit: month
    description: >
      Fixed monthly fee based on selected plan tier. Brand: $1,850/mo,
      3PL: $1,995/mo, Enterprise+: $2,750/mo.
    tiers:
      - name: Brand
        price: 1850.00
        unit: USD per month
      - name: 3PL
        price: 1995.00
        unit: USD per month
      - name: Enterprise+
        price: 2750.00
        unit: USD per month

  - name: Data Export Add-On
    unit: feature
    description: >
      Optional paid add-on for bulk data exports, allowing up to four
      exports per day. Pricing negotiated separately; included by default
      in Enterprise+ plan.

  - name: API Credits
    unit: credits
    description: >
      Credit-based metering for GraphQL API calls included in subscription.
      4,004 credits per account with 60 credits restored per second. No
      additional charge per credit; governed by rate limits only.

principles:

  - name: Visibility
    description: >
      Subscription costs are fixed and predictable by tier. API usage can
      be analyzed before execution using the analyze parameter on GraphQL
      operations, allowing teams to understand complexity costs without
      consuming credits.

  - name: Optimization
    description: >
      GraphQL allows precise field selection to minimize query complexity
      costs. Credit-efficient queries reduce the risk of hitting rate limits.
      Teams should use the analyze feature to profile expensive queries and
      restructure them to lower complexity scores before production deployment.

  - name: Accountability
    description: >
      All API access is tied to user credentials with JWT tokens. Access
      and refresh tokens can be managed through the ShipHero dashboard,
      enabling per-user attribution of API usage within an account.