specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Silverpop
providerId: silverpop
created: '2026-05-04'
modified: '2026-08-13'
generated: '2026-08-13'
method: searched
source: https://www.acoustic.com/pricing
docs: https://www.acoustic.com/pricing
ownership_note: >-
  Pricing is read from acoustic.com because silverpop.com and www.silverpop.com both 301
  to https://www.acoustic.com — Acoustic owns and sells the platform Silverpop Engage
  became, and there is no separately-priced Silverpop product left to quote.
supersedes: >-
  A 2026-05-04 bulk-sweep scaffold that invented a "Free" freemium tier with a monthly API
  request quota and an overage rate. The provider publishes no free tier, no request
  quota and no price of any kind. The scaffold has been replaced with what is actually on
  the pricing page.
description: >-
  Three named packages — Professional, Premium and Ultimate — differentiated by
  capability, not by API call volume. Not one of them carries a number: every tier's call
  to action is "Get a demo", there is no self-serve checkout, no list price, no currency,
  no billing period and no published quota or overage. The page's own pitch is that
  packaging is based on "your messaging volume, your data depth, and your personalization
  ambition" rather than audience size, but none of those dimensions is quantified
  publicly. API access is not itemized as a priced line item on any tier — it comes with
  the platform contract, which is also why the API developer's guide states that use of
  the XML API is "strictly prohibited unless you have a valid, unexpired Agreement in
  place."
pricing_model: sales-negotiated
self_serve: false
free_tier: false
public_prices: false
plan_count: 3
plans:
- id: professional
  name: Professional
  price: null
  currency: null
  period: null
  cta: Get a demo
  cta_url: https://www.acoustic.com/demo
  positioning: Smaller teams building their lifecycle marketing foundation.
  included:
  - Any combination of channels — email, SMS, mobile app, WhatsApp
  - Omnichannel orchestration (marketing automation)
  - Flexible campaign types — scheduled, multi-step, triggered
  - Triggers on event, location, device, behavior attributes, signal, product, segment (limited signals)
  - Executive summary dashboard, channel reporting, campaign performance dashboard
  - Unlimited audience-attribute message personalization; limited behavior-attribute personalization
  limits:
  - Limited signals and behavior attributes
  - Limited behavioral insights in analytics
  - Segmentation by cart abandonment only in the product catalog
  addons:
  - AI-powered content generation
  quota: null
  overage: null
- id: premium
  name: Premium
  price: null
  currency: null
  period: null
  cta: Get a demo
  cta_url: https://www.acoustic.com/demo
  positioning: Teams scaling personalization with deeper behavioral intelligence.
  included:
  - Everything in Professional
  - Unlimited signals and behavior attributes
  - Audience engagement + audience health dashboards
  - Embedded product intelligence with one-click engagement and investigation
  - Unlimited signals-based and dynamic-content personalization
  limits: []
  addons:
  - AI-powered content generation
  quota: null
  overage: null
- id: ultimate
  name: Ultimate
  price: null
  currency: null
  period: null
  cta: Get a demo
  cta_url: https://www.acoustic.com/demo
  positioning: Brands running complex, high-volume customer journeys at scale.
  included:
  - Everything in Premium
  - Unlimited intent-driven attributes
  - Custom reporting and analysis
  - Predict product and category interest
  - Reference-set and variant message personalization
  limits: []
  addons:
  - AI-powered content generation
  quota: null
  overage: null
api_access:
  metered: false
  priced_separately: false
  note: >-
    No tier prices API calls. The runtime ceiling that actually governs an integration is
    a concurrency cap, not a plan quota — 10 concurrent authenticated requests per
    organization. See rate-limits/silverpop-rate-limits.yml.