slug: sitejabber
provider: SiteJabber
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 6
edges:
- tag: Privacy
  spec_file: sitejabber-privacy-api-openapi.yml
  capability_id: BC-130.50
  capability_id_l1: BC-130
  capability_name: Privacy & Data Protection Management
  confidence: 0.8
  evidence: GET /businesses/{business}/privacy/access accessCustomerInformation; POST /businesses/{business}/privacy/remove
    removeCustomerInformation
  reason: Access and erasure of customer personal information are data-subject-rights operations under
    privacy/data-protection compliance.
- tag: Reviews
  spec_file: sitejabber-reviews-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: GET getBusinessReviews Get reviews of a business; POST publishReview Publish an unpublished
    review; POST flagReview Flag a review
  reason: Retrieval, publication and moderation of consumer reviews and ratings of a business is core
    voice-of-customer / customer feedback management.
- tag: Product Review Requests
  spec_file: sitejabber-product-review-requests-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: POST /businesses/{business}/product/review/request/add  createProductReviewRequest  Create
    product review request
  reason: Operations solicit (and withdraw) review requests to customers — a voice-of-customer solicitation
    mechanic equivalent to survey/feedback request management.
- tag: Review Requests
  spec_file: sitejabber-review-requests-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: POST /businesses/{business}/review/request/add  createReviewRequest  Create review request
  reason: Creating and removing requests for customers to leave reviews is feedback solicitation, analogous
    to survey/NPS request management.
- tag: Resolution Attempts
  spec_file: sitejabber-resolution-attempts-api-openapi.yml
  capability_id: BC-430.20
  capability_id_l1: BC-430
  capability_name: Complaints & Issue Management
  confidence: 0.72
  evidence: POST /businesses/{business}/resolution/send  sendResolutionMessage  Send resolution message
    to user
  reason: A business sends a resolution message to a reviewing consumer — complaint/issue resolution outreach.
    Single operation limits certainty on scope.
- tag: Product Reviews
  spec_file: sitejabber-product-reviews-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.7
  evidence: GET getProductReviews Get product reviews; POST addProductReview Add product review; GET getProductReviewsStats
    Get product reviews stats
  reason: Collection, publication and statistics of customer-authored product reviews is voice-of-customer
    / customer feedback management. Some ambiguity with product performance & feedback (BC-820.60), hence
    0.7.